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What is OneUp's cancellation and refund policy?
You can cancel your OneUp trial or subscription at any time from the Billing section, by clicking the "Cancel Subscription" button. If you cancel during your 7-day free trial, you will not be charged. If you cancel after, no refunds are offered. OneUp does not offer prorated refunds for mid-subscription cancellations or downgrades.
Hey everyone, we come with some very disappointing news: Posts to Facebook Pages and Groups, as well as direct posts to Instagram, will not be supported in OneUp until September, 2022 Why? Years ago when OneUp was under different ownership, Facebook did not like the fact that OneUp allowed users to post directly to Instagram accounts (because their API did not officially support it yet). Instagram's API now supports it, and has supported it for a long time now. However, Facebook is st
How do I change or reset my password?
You can reset your password here: https://www.oneupapp.io/reset/password If you're not seeing the password reset email in your Inbox or Spam folder, try whitelisting (adding to your contacts) the email address firstname.lastname@example.org and then try again
Does OneUp have an affiliate or referral program?
Yes! You can join OneUp's affiliate program here: https://oneup.getrewardful.com/signup
Facebook and Instagram
Posts to Facebook and Instagram will be supported in OneUp in September 2022 Why? Years ago when OneUp was under different ownership, Facebook did not like the fact that OneUp allowed users to post directly to Instagram accounts (because their API did not officially support it yet). Instagram's API now supports it, and has supported it for a long time now. However, Facebook is still upset about what happened years ago, and has sentenced OneUp to Facebook jail until September 2022. BUT..
Does OneUp have an API?
Unfortunately OneUp does not have an API. However, if you are looking to automate posts, you can auto-post from RSS feeds with OneUp: https://oneup.crisp.help/en-us/article/rss-feed-help-1kgn4y1/ To create an RSS feed, you can look into free tools such as RSS.app, fetchrss.com, or Zapier.
How long is the trial?
If you are on a trial of any of OneUp's paid plans, the trial is 7 days.
Where can I find an invoice or receipt of my purchase?
You can find your invoices by going to Settings -> Billing & Subscription, and then clicking the Manage Subscription button. Once there, you will see all invoices/receipts in the Billing History section. !(https:
What forms of payments do you accept?
We accept Visa, MasterCard, and American Express. We do not accept Paypal or Bitcoin. *NOTE: OneUp bills in USD. For foreign transactions, the currency conversion will happen after the charge and will be performed by your credit card provider.
Fair Usage Policy
Fair usage policy: OneUp's fair usage policy is designed to prevent spam and abuse of our products. We reserve the right to limit or stop your usage if it is determined that you are abusing OneUp for spam or low-quality posts. In such cases, a refund will not be provided.
Do you accept Paypal?
At this time we only accept card payments.
Do you have any discounts for non-profits, charities, or 501(c)(3)s?
OneUp does not have any discounts, but we do have a Free Plan :)