Q: OneUp Video Tutorials

${youtube} Getting started with OneUp ${youtube} How to schedule Google My Business posts and auto-post to GMB from an RSS feed ${youtube} How to use the OneUp Chrome extension ${youtube} How to connect your Instagram account to OneUp

Question 1

Failed Post Help

Accepted Answer

||| 9/16/19 UPDATE: There was a temporary issue with AWS, our image hosting provider, and because of that, some image posts failed to publish on 9/16/19. This has been fixed and those posts can be rescheduled now and should publish without an issue.

There was a temporary Instagram issue. You can reschedule your post.

Missing or invalid image file

If you get this error, it usually means your image was too large or too small for Facebook's API.

Try to keep your image under 2048 x 2048 pixels.

On rare occasions, images under 2048 x 2048 pixels may still get this error. Try rescheduling the failed post.

Failed post to a Facebook Group

If you get this error, you must first add OneUp to your Facebook Group's apps. Follow the steps here: How to post to Facebook Groups using OneUp

Question 2

How to post to Facebook Groups using OneUp

Accepted Answer

To post in a Facebook group, you must be an admin of that group.

If you are an admin, you must first add OneUp to your group's apps. To do so, go to your group's settings on a computer - not from a phone:

Then click "Add Apps":

Do a search for OneUp, and add it:

To connect your Facebook Group to OneUp, click on the "Connect" Facebook button on the Accounts page of OneUp:

This will connect your Facebook Pages and Groups.

Question 3

Instagram Help

Accepted Answer

OneUp supports direct posting to Instagram and Instagram Stories.

To connect your Instagram account, click the Instagram button on the Accounts page of OneUp, and follow the directions to download the OneUp Account Connect Chrome extension. Google Chrome is required to connect your Instagram account.

| Note: You only need to use Google Chrome to connect your Instagram account. After the account is connected, you can use any browser you wish.

After, log in to your Instagram account on your computer, then press the OneUp Chrome extension icon to connect your Instagram account to OneUp.

| Note: You must be logged into OneUp in Google Chrome when connecting your account.

${youtube}How to connect your Instagram account to OneUp

||| Instagram does not allow links in posts, so any URLs will not be hyperlinked.

||| Instagram has a limit of 30 hashtags per post. Any posts with more than 30 hashtags will fail to post. __

Instagram requires an image in each post.

Currently not supported on OneUp:

Instagram posts with multiple images in the same post
Videos posted to Instagram
Adding captions to your Instagram Stories

Question 4

OneUp Video Tutorials

Accepted Answer

${youtube}Getting started with OneUp

${youtube}How to schedule Google My Business posts and auto-post to GMB from an RSS feed

${youtube}How to use the OneUp Chrome extension

${youtube}How to connect your Instagram account to OneUp

Question 5

OneUp is not connecting all of my Facebook Pages or Groups

Accepted Answer

If OneUp is not showing all your Facebook Pages and Groups, you must remove OneUp from your Facebook settings, then connect again.

| Note: This will not affect any previously scheduled post from any previously connected Facebook Pages or Groups. They will remain scheduled and continue without interruption.

In Facebook, go to Settings, then Business Integrations.

Then click the OneUp box and hit remove.

Then click Remove.

||| Warning: Do NOT check the box UNLESS you want it to delete all posts that were previously published through OneUp.

After, go back into your OneUp account and click Connect FB on the Accounts page. This should now bring in all Facebook Pages and Groups that you are an admin on.

|| Note: OneUp does not work with Personal Facebook Profiles, or with Facebook Groups that you are not an admin of.

If you do not want OneUp to connect to all your Pages or Groups, click "Choose what you allow" when connecting OneUp to Facebook, and deselect the Pages and Groups you do not want on OneUp.

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Question 6

What is OneUp's cancellation and refund policy?

Accepted Answer

You can cancel your OneUp subscription at any time.

If you cancel during your 7-day free trial, you will not be charged. If you cancel after, we do not offer refunds.

We do not offer prorated refunds for mid-subscription cancellations.

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