Question 1

Failed Post Help

Accepted Answer

Scroll down or use Command/Control + f to find your failed post error message, and how to fix the problem

|| NOTE FOR REPEATING POSTS: If you have a repeating post and it fails to publish, then you will need to address the failure reason, then reschedule the post. Once the failed post is rescheduled and publishes, the future instances of the repeating post will occur. If you do not reschedule the failed post, the future instances of the repeating post will NOT occur.

${color}[#4096f2](Google Business Profile posts)

Some error occured.

This was a temporary issue. However, your post still published successfully to Google and no action is needed (unless it was a repeating post).

NOTE: If your post was a repeating post, you will need to reschedule the failed post for the repeat instances to occur.

Requested entity was not found.

This means that the GMB location was not found.

In most cases, it is a duplicate listing. Try connecting the other GMB location with the same exact name (or check if it's already connected), and then try your post to that GMB location instead.

Request contains an inval

Question 2

What counts as a social account?

Accepted Answer

Each Facebook Page counts as 1 social account. Each Facebook Group counts as 1 social account. Each personal Facebook Profiles counts as 1 social account. Each Instagram account counts a 1 social profile. Each LinkedIn Profile counts as 1 social account. Each LinkedIn Page counts as 1 social account. Each Twitter account counts as 1 social account. Each Google My Business location that is connected to OneUp counts as 1 social account. Each Pinterest account counts as 1 social account.

For example, if you connected 3 Facebook Pages and 2 Twitter accounts, and a Google My Business account with 5 locations, that would count as 10 total social accounts. Each Google My Business location counts as a social profile, whether they are all connected to the same GMB account or not. Click here for more info on Google My Business accounts.

FAQ

I have a business with a Facebook, Instagram, Twitter, and GMB account. How many social accounts would that be? That would be 4 social accounts.

I have a personal LinkedIn Profile and a LinkedIn company page. Does this count as 2 social accounts? Yes, that would count as 2 social accounts.

I manage the social accounts for multiple clients. Can I manage multiple clients inside of a single OneUp account? Yes you can. Each social profile counts towards the overall limit. For example, on the Intermediate plan, you could connect 5 s

Question 3

What does "number of scheduled posts" mean?

Accepted Answer

Depending on your plan, you'll be able to schedule a certain number of posts in advance. This is not a weekly or monthly limit, it's the total number of scheduled posts you can have at any one time.

EXAMPLE:

Let’s say you are on the Free Plan and already have 6 posts scheduled. You would not be able to schedule any more posts.

However, as soon as one of your posts gets published, you will be able to schedule another post and top scheduled posts back up to 6.

If, for example, all 6 of your posts get published, you would be able to schedule up to 6 more posts.

If I schedule 1 post to 2 different social accounts, does that count as 1 scheduled post or 2 scheduled posts? That would count as 2 scheduled posts.

If I schedule 1 post to 13 different social accounts, does that count as 1 scheduled post or 13 scheduled posts? That would count as 13 scheduled posts.

How are repeating posts counted? Repeating posts only count as 1 scheduled post at any given time.

So if I schedule a post to repeat 5 times, does that count as 1 scheduled post or 5 scheduled posts? That only counts as 1 scheduled post.

Does a Twitter thread count as 1 scheduled post or multiple posts? A scheduled Twitter thread only counts as 1 scheduled post, no matter how many tweets are in your Twitter thread :)

Question 4

RSS feed help

Accepted Answer

Looking to auto-post FROM one social media account TO another social media account?

Take a look here.

How to post automatically using RSS feeds

First, go to Auto-post from RSS feeds in the Schedule Post dropdown

Click "Add new feed", then enter in your RSS feed URL here. If you are having issues with your RSS feed URL, check here.

|| NOTE: If you are using RSS.app to auto-post from one social network to another, please follow the instructions here

Choose whether you want each item from the feed to auto-post, or to go to your drafts folder.

Then choose a category and the account(s) you want to post to.

Next, choose whether you want it to publish just the most recent post from this feed, or whether you want it to queue up all posts now (up to the max) from this feed.

The maximum number of past posts OneUp can queue up is 10.

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Question 5

OneUp is not connecting all of my Facebook Pages, Groups, or Instagram accounts

Accepted Answer

|| If you are having issues connecting an Instagram account, click here.

If OneUp is not showing all your Facebook Pages, Groups, or Instagram accounts, you must go to your Facebook Business Integrations, and make sure all the accounts you want to connect to OneUp are authorized.

From Facebook on a computer, go to Settings, then Business Integrations (or click here to go there).

Then click the "View and edit" button on the OneUp integration (NOTE: if you see more than one OneUp integration, make sure you click "View and edit" on the OneUp integration that is blue 🔵 and black ⚫️)

Then check all of the boxes for the accounts that you want to connect to OneUp:

|| NOTE: If you don’t see any individual Pages listed in these screens, it means that you’ve previously granted OneUp permissions to access all Pages, which is the ideal setup. In this case, you won’t need to check any Pages he

Question 6

How to post to Facebook Groups using OneUp

Accepted Answer

|| NOTE: These are the steps required to post to a Facebook Group. If you are posting instead to a Facebook Page (and not a Group), you do not need to follow these steps.

||| To post in a Facebook group, your personal profile (not just your Page) must be an admin of that group.

If you are an admin, you must first add OneUp to your Facebook Group's apps. To do so, go to your group's Settings on a computer - not from a phone:

Then click "Apps":

Click "All app", then do a search for "OneUp", and add it (make sure it is the OneUp logo with a ⚫️ black background):

You will now be able to successfully publish posts to your Facebook Group through OneUp.

|| If you have multiple Facebook Groups, you will need to follow these steps for each Group.

||| NOTE: If you want to post to your Facebook Group as a Page, your Page must also be an Admin of the Facebook Group.

If you already had a post fail to publish to your group before adding the OneUp app to your group, you can reschedule it once you have foll

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