Question 1

Failed Post Help

Accepted Answer

Scroll down or use Command/Control + f to find your failed post error message, and how to fix the problem

|| NOTE FOR REPEATING POSTS: If you have a repeating post and it fails to publish, then you will need to address the failure reason, then reschedule the post. Once the failed post is rescheduled and publishes, the future instances of the repeating post will occur. If you do not reschedule the failed post, the future instances of the repeating post will not occur.

Twitter posts are facing a temporary issue. Please try rescheduling this post after some time.

There was a temporary issue with Twitter posts, but it has been fixed and your tweets will publish fine moving forward. You can rescheduled any failed tweets and they will publish successfully.

Please refresh this account on the Accounts page.

On the Accounts page of OneUp, click the "Refresh" button next to the Facebook account (must be on a computer, not a phone). This will not affect any of your posts.

| If you have multiple Facebook Pages and Groups connected, you only need to click "Refresh" on one Facebook Page (as long as they are all connected to the same personal Facebook profile) and it will

Question 2

What counts as a social account?

Accepted Answer

Each Facebook Page counts as 1 social account. Each Facebook Group counts as 1 social account. Each personal Facebook Profiles counts as 1 social account. Each Instagram account counts a 1 social profile. Each LinkedIn Profile counts as 1 social account. Each LinkedIn Page counts as 1 social account. Each Twitter account counts as 1 social account. Each Google My Business location that is connected to OneUp counts as 1 social account.

For example, if you connected 3 Facebook Pages and 2 Twitter accounts, and a Google My Business account with 5 locations, that would count as 10 total social accounts. Each Google My Business location counts as a social profile, whether they are all connected to the same GMB account or not. Click here for more info on Google My Business accounts.

FAQ

I have a business with a Facebook, Instagram, Twitter, and GMB account. How many social accounts would that be? That would be 4 social accounts.

I have a personal LinkedIn Profile and a LinkedIn company page. Does this count as 2 social accounts? Yes, that would count as 2 social accounts.

I am a social media manager. Can I manage multiple clients inside of 1 OneUp account? Yes you can. Each social profile counts towards the overall limit. You can create categories to separate and filter posts by different clients.

Question 3

What does "number of scheduled posts" mean?

Accepted Answer

Depending on your plan, you'll be able to schedule a certain number of posts in advance. This is not a weekly or monthly limit, it's the number of posts you can store in your queue at any one point in time.

Let’s say you are on the Starter Plan and already have 150 posts in your queue. You will not have the option to add any more posts. However, as soon as one of your posts gets published, you will be able to schedule another post and top your queue back up to 150.

If, for example, all 150 of your posts get published, you would be able to schedule up to 150 more posts.

If I schedule 1 post to 3 different social networks, does that count as 1 scheduled post or 3 scheduled posts? That would count as 3 scheduled posts.

How are repeating posts counted? Repeating posts only count as 1 scheduled post at any given time.

So if I schedule a post to repeat 5 times, does that count as 1 scheduled post or 5 scheduled posts? That only counts as 1 scheduled post.

Question 4

RSS feed help

Accepted Answer

Looking to auto-post FROM one social media account TO another social media account?

Take a look here.

How to post automatically using RSS feeds

First, go to Auto-post from RSS feeds in the Schedule Post dropdown

Click "Add new feed", then enter in your RSS feed URL here. If you are having issues with your RSS feed URL, check here.

Choose whether you want each item from the feed to auto-post, or to go to your drafts folder.

Then choose a category, and the account(s) you want to post to.

Next, choose whether you want it to publish just the most recent post from this feed, or whether you want it to queue up all posts now (up to the max) from this feed.

The maximum number of past posts OneUp can queue up is 10.

|| No matter which option you select, OneUp will automatically check this feed for new posts once every 20 minutes. If OneUp finds a new post in the feed during each check, it will be published.

Question 5

How to post to Facebook Groups using OneUp

Accepted Answer

|| NOTE: These are the steps required to post to a Facebook Group. If you are posting instead to a Facebook Page (and not a Group), you do not need to follow these steps.

||| To post in a Facebook group, you must be an admin of that group.

If you are an admin, you must first add OneUp to your Facebook Group's apps. To do so, go to your group's Settings on a computer - not from a phone:

Then click "Apps":

Click "Add app", then do a search for "OneUp", and add it:

You will now be able to successfully publish posts to your Facebook Group through OneUp.

|| If you have multiple Facebook Groups, you will need to follow these steps for each Group.

||| NOTE: If you want to post to your Facebook Group as a Page, your Page must also be an Admin of the Facebook Group.

If you already had a post fail to publish to your group before adding the OneUp app to your group, you can reschedule it once you have followed the steps above, and it will publish fine.

|| If you already have the OneUp app added to your group,

Question 6

OneUp is not connecting all of my Facebook Pages, Groups, or Instagram accounts

Accepted Answer

|| If you are having issues connecting a business Instagram account, click here.

If OneUp is not showing all your Facebook Pages, Groups, or Instagram accounts, you must remove OneUp from your Facebook settings, then connect again.

| Note: This will not affect any previously scheduled post from any previously connected Facebook Pages or Groups. They will remain scheduled and continue without interruption.

In Facebook, go to Settings, then Business Integrations (or click here to go there).

Then click the OneUp box and hit remove. (for Instagram, the OneUp logo may be blue instead of purple. You can remove the blue one)

Then click Remove.

||| Warning: Do NOT check the box UNLESS you want it to delete all posts that were previously published through OneUp.

After, go back into your OneUp account and click the Facebook Connect (or Instagram Connect) button on the Accounts page. This should now bring in all Facebook Pages and Groups

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