Question 1

Failed Post Help

Accepted Answer

Scroll down or use Command/Control + f to find your failed post error message, and how to fix the problem

Please refresh this account on the Accounts page.

On the Accounts page of OneUp, click the "Refresh" button next to the Facebook account. This will not affect any of your posts.

| If you have multiple Facebook Pages and Groups connected, you only need to click "Refresh" on one Facebook Page (as long as they are all connected to the same personal Facebook profile) and it will refresh the connection for all connected Facebook Pages and Groups.

Invalid appsecret_proof provided in the API argument

This means the Instagram account needs to be removed, and then reconnected. After doing so, Instagram posts will publish correctly.

We were not able to fetch this image. Please try again.

This error message means LinkedIn's servers were facing a temporary issue fetching your image. You can reschedule your post and it should publish successfully.

![](https://storage.crisp.chat/users/helpdesk/website/ea53bead-ca28-42ee-9b50

Question 2

What counts as a social account?

Accepted Answer

Each Facebook Page counts as 1 social account. Each Facebook Group counts as 1 social account. Each personal Facebook Profiles counts as 1 social account. Each Instagram account counts a 1 social profile. Each LinkedIn Profile counts as 1 social account. Each LinkedIn Page counts as 1 social account. Each Twitter account counts as 1 social account. Each Google My Business location that is connected to OneUp counts as 1 social account.

For example, if you connected 3 Facebook Pages and 2 Twitter accounts, and a Google My Business account with 5 locations, that would count as 10 total social accounts. Each Google My Business location counts as a social profile, whether they are all connected to the same GMB account or not. Click here for more info on Google My Business accounts.

FAQ

I have a business with a Facebook, Instagram, Twitter, and GMB account. How many social accounts would that be? That would be 4 social accounts.

I have a personal LinkedIn Profile and a LinkedIn company page. Does this count as 2 social accounts? Yes, that would count as 2 social accounts.

I am a social media manager. Can I manage multiple clients inside of 1 OneUp account? Yes you can. Each social profile counts towards the overall limit. You can create categories to separate and filter posts by different clients.

Question 3

What does "number of scheduled posts" mean?

Accepted Answer

Depending on your plan, you'll be able to schedule a certain number of posts in advance. This is not a weekly or monthly limit, it's the number of posts you can store in your queue at any one point in time.

Let’s say you are on the Starter Plan and already have 150 posts in your queue. You will not have the option to add any more posts. However, as soon as one of your posts gets published, you will be able to schedule another post and top your queue back up to 150.

If, for example, all 150 of your posts get published, you would be able to schedule up to 150 more posts.

If I schedule 1 post to 3 different social networks, does that count as 1 scheduled post or 3 scheduled posts? That would count as 3 scheduled posts.

If I schedule a post to repeat 5 times, does that count as 1 scheduled post or 5 scheduled posts? That only counts as 1 scheduled post.

Question 4

How to post to Facebook Groups using OneUp

Accepted Answer

|| NOTE: These are the steps required to post to a Facebook Group. If you are posting instead to a Facebook Page (and not a Group), you do not need to follow these steps.

||| To post in a Facebook group, you must be an admin of that group.

If you are an admin, you must first add OneUp to your group's apps. To do so, go to your group's settings on a computer - not from a phone:

Then click "Add Apps":

| If you are on the new Facebook design, it can be found here:

Do a search for OneUp, and add it:

You will now be able to successfully publish posts to your Facebook Group through OneUp.

|| If you have multiple Facebook Groups, you will need to follow these steps for each Group.

||| NOTE: If you want to post to your Facebook Group as a Page, your Page must also be an Admin of the Facebook Group.

![](https://storage.crisp.chat/users/hel

Question 5

OneUp is not connecting all of my Facebook Pages or Groups

Accepted Answer

If OneUp is not showing all your Facebook Pages and Groups, you must remove OneUp from your Facebook settings, then connect again.

| Note: This will not affect any previously scheduled post from any previously connected Facebook Pages or Groups. They will remain scheduled and continue without interruption.

In Facebook, go to Settings, then Business Integrations (or click here to go there).

Then click the OneUp box and hit remove.

Then click Remove.

||| Warning: Do NOT check the box UNLESS you want it to delete all posts that were previously published through OneUp.

After, go back into your OneUp account and click Connect FB on the Accounts page. This should now bring in all Facebook Pages and Groups that you are an admin on.

|| Note: OneUp does not work with Personal Facebook Profiles, or with Facebook Groups that you are not an admin of. || Note: Your personal profile must be admin of the Facebook Group you are trying to connect. You cannot connec

Question 6

OneUp Video Tutorials

Accepted Answer

Click here for a screenshot by screenshot guide of how to schedule a post

${youtube}How to schedule a post with OneUp

${youtube}How to schedule Google My Business posts with OneUp

${youtube}How to auto-post to GMB from RSS feeds

${youtube}How to use the OneUp Chrome extension

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