Question 1

Failed Post Help

Accepted Answer

Request contains an invalid argument

This error can be one of a few reasons: 1) Google My Business doesn't allow you to post through its API. According to its guidelines, any business or brand categorized by Google as a chain is not allowed to schedule posts at this time. This is determined by Google's internal chain detection. More info on this can be found here.

2) Your image is either too large or too small for Google My Business. Minimum size of 500 x 400 Maximum size - 2120 x 1192 To check the size of your image, click here: https://oneup.crisp.help/en-us/article/how-can-i-check-my-image-size-or-image-dimensions-1h5s11/?1581343398842

GIF's are not allowed on GMB.

3) You have more than the maximum 1500 characters allowed in a Google My Business post.

Request is missing required authentication credential. Expected OAuth 2 access token, login cookie or other valid authentication credential. See https://developers.google.com/identity/sign-in/web/devconsole-project

This error means your Google My Business account needs to be reconnected. On the Accounts page of OneUp, click the "Refresh" button of the GMB

Question 2

What counts as a social profile?

Accepted Answer

Each Facebook Page counts as 1 social profile. Each Facebook Group counts as 1 social profile. Each LinkedIn Profile counts as 1 social profile. Each LinkedIn Page counts as 1 social profile. Each Twitter account counts as 1 social profile. Each Pinterest account counts as 1 social profile. Each Instagram account counts as 1 social profile. Each Google My Business location that is connected to OneUp counts as 1 social profile.

For example, if you connected 3 Facebook Pages and 2 Twitter accounts, and a Google My Business account with 5 locations, that would count as 10 total social profiles. Each Google My Business location counts as a social profile, whether they are all connected to the same GMB account or not. Click here for more info on Google My Business accounts.

FAQ

I have 6 Facebook Pages and 3 Facebook Groups that I run. How many social profiles is this? That would be 9 social profiles.

I have a business with a FB, Twitter, Instagram, and GMB account. How many social profiles would that be? That would be 4 social profiles.

Do personal Facebook profiles count as a social profile? No, Facebook does not allow scheduling tools to work with personal Facebook profiles, so your personal profile will not be added to OneUp, and it will not count as a social profile.

**I have a personal LinkedIn Profile and a LinkedIn company page. Does this count as 2

Question 3

Instagram Connection Help

Accepted Answer

To connect your Instagram account, click the Instagram button on the Accounts page of OneUp, and follow the directions to download the OneUp Account Connect Chrome extension. Google Chrome is required to connect your Instagram account.

| Note: You only need to use Google Chrome to connect your Instagram account. After the account is connected, you can use any browser you wish.

After you have downloaded the Chrome extension

Log into both OneUp and Instagram in Google Chrome (in different tabs of the same Chrome window), then while on the Instagram tab, press the OneUp Chrome extension icon to connect your Instagram account to OneUp:

||| IMPORTANT: When you are connecting your Instagram account, you need to be logged into both OneUp and Instagram in different tabs of the same Google Chrome window.

FAQ

When I click on the Chrome extension, it just shows me this menu?

This means you are not on the Instagram tab when clicking the Chrome extension. The Chrome extension will turn green when you are on an Instagram tab.

When I click on the Chrome extension, it says I am not logged in?

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Question 4

What does "number of scheduled posts" mean?

Accepted Answer

Depending on your plan, you'll be able to schedule a certain number of posts in advance. This is not a weekly or monthly limit, it's the number of posts you can store in your queue at any one point in time.

Let’s say you are on the Starter Plan and already have 150 posts in your queue. You will not have the option to add any more posts. However, as soon as one of your posts gets published, you will be able to schedule another post and top your queue back up to 150.

If, for example, all 150 of your posts get published, you would be able to schedule up to 150 more posts.

If I schedule 1 post to 3 different social networks, does that count as 1 scheduled post or 3 scheduled posts? That would count as 3 scheduled posts.

If I schedule a post to repeat 5 times, does that count as 1 scheduled post or 5 scheduled posts? That only counts as 1 scheduled post.

Question 5

How to post to Facebook Groups using OneUp

Accepted Answer

|| NOTE: These are the steps required to post to a Facebook Group. If you are posting instead to a Facebook Page (and not a Group), you do not need to follow these steps.

||| To post in a Facebook group, you must be an admin of that group.

If you are an admin, you must first add OneUp to your group's apps. To do so, go to your group's settings on a computer - not from a phone:

Then click "Add Apps":

Do a search for OneUp, and add it:

You will now be able to successfully publish posts to your Facebook Group through OneUp.

|| If you have multiple Facebook Groups, you will need to follow these steps for each Group.

If you already had a post fail to publish to your group before adding the OneUp app to your group, you can reschedule it once you have followed the steps above, and it will publish fine.

Question 6

OneUp is not connecting all of my Facebook Pages or Groups

Accepted Answer

If OneUp is not showing all your Facebook Pages and Groups, you must remove OneUp from your Facebook settings, then connect again.

| Note: This will not affect any previously scheduled post from any previously connected Facebook Pages or Groups. They will remain scheduled and continue without interruption.

In Facebook, go to Settings, then Business Integrations (or click here to go there).

Then click the OneUp box and hit remove.

Then click Remove.

||| Warning: Do NOT check the box UNLESS you want it to delete all posts that were previously published through OneUp.

After, go back into your OneUp account and click Connect FB on the Accounts page. This should now bring in all Facebook Pages and Groups that you are an admin on.

|| Note: OneUp does not work with Personal Facebook Profiles, or with Facebook Groups that you are not an admin of.

If you do not want OneUp to connect to all y

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