Failed Post Help
Scroll down or use Command/Control + f to find your failed post error message, and how to fix the problem
We were not able to fetch this image. Please try again.
This error message means LinkedIn's servers were facing a temporary issue fetching your image. You can reschedule your post and it should publish successfully.
![](https://storage.crisp.chat/users/hVery popularWhat counts as a social profile?
Each Facebook Page counts as 1 social profile.
Each Facebook Group counts as 1 social profile.
Each LinkedIn Profile counts as 1 social profile.
Each LinkedIn Page counts as 1 social profile.
Each Twitter account counts as 1 social profile.
Each Pinterest account counts as 1 social profile.
Each Instagram account counts as 1 social profile.
Each Google My Business location that is connected to OneUp counts as 1 social profile.
For example, if you connected 3 Facebook Pages and 2 Twitter accounVery popularInstagram Connection Help
To connect your Instagram account, click the Instagram button on the Accounts page of OneUp, and follow the directions to download the OneUp Account Connect Chrome extension. Google Chrome is required to connect your Instagram account.
After you haveVery popularWhat does "number of scheduled posts" mean?
Depending on your plan, you'll be able to schedule a certain number of posts in advance. This is not a weekly or monthly limit, it's the number of posts you can store in your queue at any one point in time.
Let’s say you are on the Starter Plan and already have 150 posts in your queue. You will not have the option to add any more posts. However, as soon as one of your posts gets published, you will be able to schedule another post and top your queue back up to 150.
If, for example, all 150 ofVery popularHow to post to Facebook Groups using OneUp
If you are an admin, you must first add OneUp to your group's apps. To do so, go to your group's settings on a computer - not from a phone:
.
Very popularTimeslots help
Creating a Timeslot allows you to set predetermined timeslots for your posts, such as every weekday at 12:30 PM.
When you choose "Add to Timeslot", that post will be added to the next available Timeslot under that category and account. This way, you do not need to manually choose a date and timVery popularUpgrade plan FAQs
I signed up for a 7-day trial of one plan, but instead want to trial a different plan. How can I switch plans on the trial?
If you wish to trial a different plan, please send an email to davis@oneupapp.io
If you click "Upgrade Plan" and purchase a different plan, it will be immediately charged (no longer a 7-day trial).
If I am on a trial and move to a paid plan before the end of the trial, will I get charged twice?
No, you will only get charged once. Your previousVery popularHow to bulk upload via CSV
CSV files can have up to 3 columns (without headers). The first column is required, the second and third columns are optional:
REQUIRED The First column contains the message of your post and any link(s).
OPTIONAL The Second column contains the URL of the image you want in your post. If you want to create a post without an image, you can leave this column empty.
_Note that this is where you put your image URL. If you want a link in your post, that goes in thePopularHow to refresh an Instagram account
To refresh the connection of an Instagram account, simply follow the steps you took to originally connect the Instagram account.
Make sure you are logged into both OneUp and Instagram in Google Chrome, then press the OneUp Chrome extension icon to connect your Instagram account to OneUp:
Once donPopularRSS feed help
Looking to auto-post FROM one social media account TO another social media account?
Take a look here.
How to post automatically using RSS feeds
First, go to Auto-post from RSS feeds in the Schedule Post dropdownPopularHow is each GMB location counted?
Each Google My Business location counts as 1 social profile, whether they are all the same business or not.
That counts as 3 social profiles.
That counts as 3 social profiles.
That countsPopularMy RSS feed is not working
If you are trying to add an RSS feed, you may be getting this error message:
First, make sure that your RSS feed is valid.
Most RSS feeds URLs will look something like this: www.example.com/feed/
If you put that RSS feed URL into the address bar of your browser, the results should look something like this:
![](https://storage.crisp.chat/users/helpdesk/website/bf8ea22a8c0ca000/Some readersCan I schedule Google My Business posts to a chain?
More info can be found here: https://developers.google.com/my-business/content/posts-data
Google My Business currently does not allow businesses to schedule posts if they are considered a chain by Google's internal detection.
Here are the rules statedSome readersHow many accounts can I connect?
The account limits are as follows:
Starter plan: 3 accounts
Individual plan: 10 accounts
Growth plan: 30 accounts
Business plan: 100 accounts
What counts as an account?
One social media profile - be it a Twitter account, a LinkedIn profile, a LinkedIn page, a Facebook group, a Facebook page, Google My Business location etc. - counts as one social account.
You can have any combination of accounts connected in OneUp, but the total number needs to be less than or equal to the limit you have baseSome readersAdding images to the Photos section of Google My Business
Posts - Show up in the Posts section of Google My Business and expire after 7 days.
Photos - Show up in the Photos section of Google My Business and will stay on your account unless you manually delete them.
After adding an image while scheduling a post, you will see this option:
![](https://Some readersHow to use Categories
Categories allow you to group accounts together, then organize and filter posts by those categories. You can create as many categories as you'd like to keep your posts organized.
Getting started
When you are getting started with OneUp, you will see that there is already a default category created, called "Category 1".
This name can be changed on the Category page of OneUp, and new categories can also be created there.
![](https://storage.crisp.chat/users/helpdesk/website/bf8ea22a8c0cSome readersHow to use the OneUp Chrome Extension
To access the OneUp Chrome extension, click "Chrome Extension for scheduling images" in the Schedule Post dropdown:
Then click "Get Chrome Extension":
Once downloaded, you will see the extension in the top right corner of your Chrome browser.
 and create an RSS feed of the social account you want to post FSome readersInterval between posts via RSS feed
This is where you set how many minutes between posts you prefer ONLY IF two or more posts come into the queue at the same time.
Note: This is NOT how often OneUp will check for new posts. OneUp checks feeds for new posts once every 6 hours, and that can only be changed on a custom plan. Please ask customer support via the chat if you wish to have a shorter time between feed checks.
For example, if yoFew readersAre there limits on total number of scheduled posts?
Yes, account limits are as follows:
Starter Plan - 150 posts
Individual Plan - 1000 posts
Growth Plan - 2000 posts
Business Plan - Unlimited posts
What does "number of scheduled posts" mean?
Depending on your plan, you'll be able to schedule a certain number of posts in advance. This is not a weekly or monthly limit, it's the number of posts you can store in your queue at any one time.
Let’s say you are on the Starter Plan and already have 150 posts in your queue. You will not have the optiFew readersDo repeating posts count as more than 1 post in regards to my queue limit?
No. Even if a post is set to recycle weekly for 1000 straight weeks, it will only count as 1 scheduled post in your queue at a time.Few readersGoogle My Business guide
Are you using Google My Business?
For those unfamiliar, Google My Business (not to be confused with Google+) is a platform that Google created to help businesses manage the search results that show when someone searches your business name. This is where businesses manage the contact information, open hours, reviews, and pictures that show in Google search results.
If you want to learn more about Google My Business, check out this blog post(https://medium.com/@davis1/how-to-schedule-posts-Few readersCalendar view help
In the Calendar view, you can filter your calendar to show posts by category, or you can view all posts at the same time by selecting "All Categories":
You can also filter posts by specific account by selecting/deselecting accounts.
In this image, accounts 1 and 3 are selected. Accounts 2,Few readersUTM Parameters
UTM parameters allow you to track link clicks back to the original source in analytics tools like Google Analytics.
If you are unfamiliar with UTM parameters, you can learn more about them here.
You can enable UTM parameters on your OneUp account here: https://www.oneupapp.io/socialaccountutm
If enabled, all links will publish witFew readersGDPR
About
We are committed to our users’ rights to privacy. We promise to share transparently all aspects of how the OneUp product and website work in regards to privacy, terms, and personal data, and we are in full support of efforts to ensure your protection online.
The following is a collection of information and resources to help answer any questions you have about your experience with OneUp. We’re grateful for your interest and proud to have you as a part of our community!
**GDPR complianFew readersMy RSS isn't posting with images
For OneUp to pull an image from your RSS feed posts, there has to be an image URL set in the Description tag of each item in the feed.Few readersCan I upload multiple images to 1 post?
At this time, you can only upload 1 picture per post.
We hope to support multiple images in the near future.Few readersWhy can't I connect my personal Facebook profile?
Facebook no longer allows third-party scheduling tools to connect to personal Facebook profiles.
Only Pages and Groups are allowed.Few readersWhat are the character limits for each social network?
Each type of social account has its own character limitations in place. Here they are:
Twitter: 280
Pinterest: 500
Instagram: 2,200
Facebook Pages: 5,000
Facebook Groups: 5,000
LinkedIn Profiles: 1,300
LinkedIn Pages: 1,300
Google My Business: 1,500Few readersWhat happens to my posts if I delete a category?
If a category has content associated with it, deleting that category will delete all of your scheduled posts in that category.
This cannot be undone, so please be extremely careful when deleting a category!Few readersHow can I check my image size or image dimensions?
To check the dimensions of your image, first click on the image in OneUp. This will open the image in a new tab.
Then hover over the newly opened tab with your curser. This will show you the dimensions of the image.Few readersConnecting your Bit.ly account
If you have an existing Bit.ly account, you can connect it to OneUp to automatically shorten all of your links. If you don't have one, they're free! Go grab one at Bitly.com.
If you have Bit.ly connected, you can also use it to track clicks on your links. Just log into your account on their page, and check out their analytics!
To connect your Bit.ly account to OneUp, go to Accounts and click "Connect" under "Connect your Bit.ly account"
![](https://storage.crisp.chat/users/helpdesk/websiteFew readersHow can I switch plans while on the 7-day free trial?
To switch plans while on the 7-day free trial, send an email request to: davis@oneupapp.io
Include which plan you would like to switch your trial to, specifying either Monthly or Annual.Few readersDoes OneUp have a mobile app?
There is currently not a mobile app for either iOS or Android.
However, you can schedule posts through OneUp on a mobile browser by logging in on your phone.Few readersDoes OneUp support Instagram Stories?
Yes, you can schedule Instagram Stories with OneUp.
In the Schedule Post dropdown, choose "Schedule Instagram Story".
Once there, click "Select Images"
You can upload a single image, or multiple images at one time.
Once your images are uploaded, clFew readersCan I customize a post to be a different for each social network?
Currently, OneUp does not have a way of customizing the post for each social network while scheduling.
However, one easy workaround is to schedule a post to all the social networks you want, which will queue up seperate posts for each social network.
While the post is still in your queue, you can then edit each individual post to your liking from the queue before it goes live.
Example
For example, let's say you are posting to Facebook and Instagram, but want to add hashtags to only theFew readersCan I geotag or add hashtags in the first comment with OneUp?
Unfortunately you cannot geotag or add a first comment to Instagram posts with OneUp.Few readersWhy is it showing as "Published by OneUp" on Facebook?
When posting on a Facebook Page, only you will see the "Published by OneUp", others will not see it.
When posting to a Facebook Group through OneUp, it will show "OneUp" at the top of each post to everyone. This is per Facebook's rules and cannot be changed or removed.Few readersDoes OneUp support tagging? Can I tag people or businesses in posts on OneUp?
Yes, but only in Twitter and Instagram posts.
To do so, just add the @username in your text.Few readersWhy isn't one of my accounts showing on the Schedule a Post page?
If the account is showing on the Accounts page, make sure that it is enabled on the Categories page of OneUp.Few readersAre you able to customize posts for each platform without doing them one at a time?
There is no way to do this directly, but you can do it using this workaround:
Example: You want to schedule the same post on Instagram and Facebook. However, for Facebook you want to include a link, but for InFew readersBulk scheduling help
To edit or select accounts for all posts at once, click on the blue banner at the top:
You can then bulk update all posts at once:
For example, if you select one of the accounts in the bulk update section, it will then select that account for all posts.
After making bulk changes, you can still make individual chFew readersDoes OneUp support Facebook Stories?
OneUp does not support Facebook Stories at this time.Few readersDoes OneUp support LinkedIn Groups?
OneUp does not support LinkedIn Groups.
Unfortunately LinkedIn's API only allows scheduling tools to connect personal profiles and company pages, but not LinkedIn Groups.Few readersDoes OneUp have any analytics or reporting?
OneUp does not provide post analytics at this time, but it is on our product roadmap.
However, you can enable Bitly on the Accounts page of OneUp to track link clicks.
In addition, in the Settings, you can automatically add UTM parameters to each link you post to track link clicks back to the specific page they came from in Google Analytics.
If you need a free social media analytics and reporting tool, www.cyfe.com is free for up to 5 integrations.
Cyfe supFew readersCan I delete a published post?
If a post has already been published, it has to be deleted on the social network it was published on.Few readersGoogle My Business CTA buttons in posts via RSS feeds
If you select a Google My Business account when adding an RSS feed, you will see an option to add a CTA (Call-To-Action) button to each of your posts.
There are two options for the URL in your CTA buttons:
You can specify a URL that will be used as the CTA link in every post from this RSS feed.
OR you can have the CTA link automatically populated with the URL from each post from your feed.
![](hFew readersCan I edit a post that has already been published?
If your post has already been published, you will need to edit it on the platform in was published on.
It cannot be edited from OneUp once published.Few readersHow to schedule a post?
Connect at least one account on the Accounts page
In the Schedule Post dropdown, choose "Schedule a post"
Choose which category, then select which account(s) you want to post to
AddFew readersHow do I cancel my trial?
To cancel your trial, go to Settings -> Current Plan
Then click "Cancel Trial"
Upon cancelling your trial, you will no longer be able to schedule posts.Few readersDoes OneUp support GIFs?
Yes, you can upload GIFs by selecting "Add image file", then uploading a GIF file from your computer.Few readersI run a social media agency. Can I manage multiple client accounts under 1 OneUp account?
Yes, you can manage multiple clients under a single OneUp account.
You can create Categories in OneUp to group accounts together under the same client name.
There is no limit to the number of Categories you can create.Few readersHow do duplicate a post, or copy a post from one account to another account?
You can do so by clicking the "Duplicate this post" button.
It can be found on posts in both the Scheduled and Published sections.
In the Scheduled Posts section, it is in the dropdown menu on the post:
In the Published section, it can be found in the bottom right corner of the post.
Once clicked, yFew readersMy Instagram post is publishing without text or hashtags
This typically happens when you add more than 30 hashtags to your post. Instagram has a limit of 30 hashtags per post.
Try again using 30 or fewer hashtags and your Instagram post should publish successfully. Make sure to count any hashtags you use in the body of your text as well.Few readersWhy aren't URLs showing as clickable links in my Instagram posts?
Instagram does not allow links in posts.
Most Instagram users put a link in their Instagram bio instead.Few readersHow are RSS feeds counted?
Each unique RSS feed counts as 1 RSS feed.
If you have the same RSS feed connected to multiple social accounts, that still only counts as 1 RSS feed toward your limit.
It's saying I have exceeded my RSS feed limit, but I dont think I have?
If you add the same RSS feed URL to multiple accounts at the same time, it will only count as 1 RSS feed toward your limit.
However, if you add the same RSS feed URL NOTFew readersCan I add CTA buttons for Google My Business posts that are bulk uploaded?
Yes, you can add a CTA button to your Google My Business via bulk upload.
Once you get to the scheduling page and select a Google My Business account, you will see the option to add a CTA button.
To add a CTA button for all posts at once, click the blue banner at the top.
Once you selectFew readersCan I schedule posts to my Facebook Group as a page?
No, unfortunately you can only schedule posts to a Facebook Group as your personal profile, not a page.
Facebook's API does not allow scheduling tools to post to Facebook Groups as a page. That can only be done natively on Facebook itself.Few readersHow to add a team member
You can add a team member by going to Settings -> Invite TeamFew readersWhen I add a "Call" CTA button, what phone number does it use?
When you add a Google My Business post with a "Call" CTA button, it will automatically take the primary phone number listed in your Google My Business account.Few readersDoes OneUp support spintax?
OneUp does not support spintax.Few readersHow do I change the email address of my account?
To change the email address of your OneUp account, send an email request to davis@oneupapp.io
Make sure to state the current email address of your OneUp account, and the email address that you would like to change to.Few readersRescheduling the same failed post to multiple accounts at the same time?
If you scheduled a post that failed to publish on multiple social media accounts, you probably don't want to click the "Reschedule post" button over and over again.
Instead, it may be more efficient for you to simply schedule the post again from scratch, where you can select all of your accounts while scheduling.
If you want to schedule the post to multiple accouFew readersHow can I connect more than 1 account of the same social media?
If, for example, you want to connect 2 different Twitter accounts, connect the first one.
Then log out of Twitter.
Log into the other Twitter account.
Then click the Connect button on the Accounts page of OneUp, and it will connect your 2nd Twitter account.Few readersHow to pause posts
You can pause posts by click the "Pause Queue" button, or by visiting this page: https://www.oneupapp.io/pausequeueFew readersI don't see all my Pinterest boards when trying to post to Pinterest
If you do not see all your Pinterest boards or if you recently added a new board, you will need to refresh your Pinterest account connection.
After, you should see all your boards.Few readersImages and link previews
When you add a link to your post, it should publish to Facebook, LinkedIn, and Twitter with a link preview (for Twitter, only if the link comes at the very end of the tweet though).
However, when you add an image to your post with a link in it, the image will override any link preview on Facebook, LinkedIn, or Twitter.
What is the difference between an image and a link preview?
This is a link preview:
 the email address support@oneupapp.io and then send it again.Few readersDifferent types of Google My Business (GMB) posts
By default, posts to Google My Business are "What's new" posts.
To make it an Event post, you can check the box "Is this a Google My Business Event post":
For Offer posts, choose the "Get offer" CTA option. Adding dates and times to Offer posts is not supported by Google My Businesses API currently, so the only way to add those options is natively on the GMB dashboFew readersWhy don't I see any scheduled or published posts from my RSS feed?
OneUp automatically checks for new posts from RSS feeds once every 6 hours.
It's been more than 6 hours and I dont see my post?
In this case, open up your RSS feed URL in a new tab (it normally ends in /feed such as https://blog.oneupapp.io/feed).
Find the most recent Item in the feed, and check the date and time of that most recent Item:
If your most recent item wasFew readersWhat is the best image size for posting too all platforms?
Typically 1080 x 1080px images work well across all social media platforms.
However, any images larger than 400 x 400px and smaller than 2500 x 2500px should publish fine on all platforms.Few readersCan I use OneUp with multiple clients or companies in the same plan?
Yes, you can use OneUp with multiple different clients or companies in the same plan.
Creating categories for each company makes it easy to separate and filter posts by different companies.Few readersDoes OneUp support LinkedIn "Articles"?
Unfortunately LinkedIn "Articles" are not supported, as LinkedIn does not allow scheduling tools to do so.
They can only be done natively on LinkedIn.
Only normal LinkedIn posts are supported on OneUp.Few readersHow to post with a link preview in a Facebook post, but without the link URL showing in the text
Many people want to post their link on Facebook with a link preview, but do not want the URL showing in the text of the post.
Here is how to do that in OneUp.
First, type in your link:
Then click away from the text box, and you should see a link preview appear:
After, delete the link from the text, and the linFew readersAdding RSS feed posts to your Drafts folder
When you add an RSS feed, you have 2 options:
1. You can have your posts automatically publish when a new item comes into the feed, or
2. You can have your posts from the feed go into your Drafts folder (requires manually publishing posts)
Most people prefer option 1.
Why would I want to have posts go to my Drafts folder instead?
Some users want to see all posts that come from an RSS feed, but then pick and choose which of them to actually publish from their Drafts foldeFew readersDrafts
If you click the "Add to Drafts" button, it will add your post to the Drafts folder. However, after adding it to your Drafts, you can still immediately publish the post, and the post will still stay in your Drafts folder.
You can find your Drafts folder in the queue:Few readers
