Failed Post Help
Scroll down or use Command/Control + f to find your failed post error message, and how to fix the problem
!Very popularWhat counts as a social account?
Each Facebook Page counts as 1 social account.
Each Facebook Group counts as 1 social account.
Each personal Facebook Profiles counts as 1 social account.
Each Instagram account counts a 1 social profile.
Each LinkedIn Profile counts as 1 social account.
Each LinkedIn Page counts as 1 social account.
Each Twitter account counts as 1 social account.
Each Google My Business location that is connected to OneUp counts as 1 social account.
For example, if you connected 3 Facebook Pages and 2 TwitterVery popularWhat does "number of scheduled posts" mean?
Depending on your plan, you'll be able to schedule a certain number of posts in advance. This is not a weekly or monthly limit, it's the number of posts you can store in your queue at any one point in time.
Let’s say you are on the Starter Plan and already have 150 posts in your queue. You will not have the option to add any more posts. However, as soon as one of your posts gets published, you will be able to schedule another post and top your queue back up to 150.
If, for example, all 150 ofVery popularHow to post to Facebook Groups using OneUp
If you are an admin, you must first add OneUp to your Facebook Group's apps. To do so, go to your group's Settings on a computer - not from a phone:
Then click "AppsVery popularRSS feed help
Looking to auto-post FROM one social media account TO another social media account?
Take a look here.
How to post automatically using RSS feeds
First, go to Auto-post from RSS feeds in the Schedule Post dropdownVery popularOneUp is not connecting all of my Facebook Pages, Groups, or Instagram accounts
If OneUp is not showing all your Facebook Pages, Groups, or Instagram accounts, you must remove OneUp from your Facebook settings, then connect again.
In Facebook, go to Settings, then Business Integrations (or click here to go there).
Very popularTimeslots help
Creating a Timeslot allows you to set predetermined timeslots for your posts, such as every weekday at 12:30 PM.
When you choose "Add to Timeslot", that post will be added to the next available Timeslot under that category and account. This way, you do not need to manually choose a date and timVery popularOneUp Video Tutorials
Click here for a screenshot by screenshot guide of how to schedule a post
${youtube}[How tVery popularBulk Upload
You can bulk upload posts on OneUp via our image upload integrations, or via a CSV.
If you want to bulk upload images, you can choose to upload from a variety of different sources, such as from your computer, direct image links from the web, DropBox, Google Drive, and more.
![]Very popularPosting to Instagram via mobile notifications
Instagram only allows direct publishing for Business Instagram accounts, and only for single-image posts or video posts. (See guide for direct publishing to Instagram)
For personal Instagram accounts (or Business Instagram accounts with multi-image posts or Stories):
☝️Important info ☝️
You canVery popularHow to bulk upload via CSV
CSV files can have up to 3 columns (without headers). The first column is required, the second and third columns are optional:
REQUIRED The First column contains the message of your post and any link(s).
OPTIONAL The Second column contains the URL of the image you want in your post. If you want to create a post without an image, you can leave this column empty.
_Note that this is where you put your image URL. If you want a link in your post, that goes in theVery popularUpgrade plan FAQs
I signed up for a 7-day trial of one plan, but instead want to trial a different plan. How can I switch plans on the trial?
If you wish to trial a different plan, please send an email to davis@oneupapp.io
If you click "Upgrade Plan" and purchase a different plan, it will be immediately charged (no longer a 7-day trial).
If I am on a trial and move to a paid plan before the end of the trial, will I get charged twice?
No, you will only get charged once. Your previousVery popularAre multi-image posts supported? Can I upload multiple images to 1 post? Carousel posts? Are video posts supported?
OneUp supports up to 5 images on each post. Carousel posts on Instagram are supported (click here to learn how Instagram publishing works).
--Very popularDoes OneUp support Instagram Stories? Can I schedule an Instagram Story?
Yes, OneUp supports Instagram Stories 😊
To schedule an Instagram Story, choose "Schedule Instagram Story" from the Schedule Post dropdown:
Then select which Instagram account(s) you would like to schedule this Story for, and aVery popularHow is each GMB location counted?
Each Google My Business location counts as 1 social profile, whether they are all the same business or not.
That counts as 3 social profiles.
That counts as 3 social profiles.
That countsPopularDirect posting to Instagram
Direct posting to Instagram is supported for Business Instagram accounts, for single-image posts and video posts only. OneUp also supports adding a first comment to Instagram posts.
(We wish we could support direct posting to personal Instagram accounts as well as multi-image posts, but unfortunately this limitation comes from Instagram 😕)PopularPersonal Facebook Profile / Does OneUp supports Facebook Profiles?
Facebook does not allow scheduling tools to post directly to personal Facebook Profiles.
So instead, OneUp's mobile app will send you a notification each time your scheduled personal Facebook Profile post is ready to be published.
You can download the OneUp app for iPhone here: https://apps.apple.com/us/app/oneup-social-media-scheduler/id1533692450
You can download the OneUp app for Android here: https://play.google.com/store/apps/details?id=com.oneupmobile
**TIP: It should be the firsPopularMy RSS feed is not working
If you are trying to add an RSS feed, you may be getting this error message:
First, make sure that your RSS feed is valid.
Most RSS feeds URLs will look something like this: www.example.com/feed/
If you put that RSS feed URL into the address bar of your browser, the results should look something like this:
![](https://storage.crisp.chat/users/helpdesk/website/bf8ea22a8c0ca000/PopularHow to use Categories
All posts in OneUp must belong to a category. When you are getting started, you will see that there is already a default category created, called "Category 1".
Do I need more than 1 category?
No, you can certainly use just 1 category. The majority of OneUp users only have 1 category 😊
What are categories used for?
Categories allow you to group accouPopularAdding images to the Photos section of Google My Business
Posts - Show up in the Posts section of Google My Business and expire after 7 days.
Photos - Show up in the Photos section of Google My Business and will stay on your account unless you manually delete them.
After adding an image while scheduling a post, you will see this option:
 and create an RSS feed of the social account you want to post FROM.
 posts to a chain?
Yes, you can publish Google My Business posts to a chain with OneUp, regardless of how many locations the chain has 😊
Click here to learn how each GMB location is counted.Some readersHow many accounts can I connect?
The account limits are as follows:
Starter plan: 3 accounts
Individual plan: 10 accounts
Growth plan: 30 accounts
Business plan: 100 accounts
What counts as an account?
One social media account - be it a Twitter account, a LinkedIn profile, a LinkedIn page, a Facebook group, a Facebook page, Google My Business location etc. - counts as one social account.
You can have any combination of accounts connected in OneUp, but the total number needs to be less than or equal to the limit you have baseSome readersHow to use the OneUp Chrome Extension
To access the OneUp Chrome extension, click here.
Then click "Get Chrome Extension":
Once downloaded, you will see the extension in the top right corner of your Chrome browser.
WheneveSome readersInterval between posts via RSS feed
This is where you set how many minutes between posts you prefer ONLY IF two or more posts come into the queue at the same time.
_Note: This is NOT how often OneUp will check for new posts. OneUp checks feeds for new posts once every 20 minutes.
For example, if you choose Queue up all posts now (up to the max) and it schedules the 10 most recent posts from your RSS feed, then this is the number of miFew readersHow can I check my image size or image dimensions?
To check the dimensions of your image, first click on the image in OneUp. This will open the image in a new tab.
Then hover over the newly opened tab with your curser. This will show you the dimensions of the image.Few readersGoogle My Business guide
Are you using Google My Business?
For those unfamiliar, Google My Business (not to be confused with Google+) is a platform that Google created to help businesses manage the search results that show when someone searches your business name. This is where businesses manage the contact information, open hours, reviews, and pictures that show in Google search results.
If you want to learn more about Google My Business, [check out this blog post](https://medium.com/@davis1/how-to-schedule-posts-Few readersDo repeating posts count as more than 1 post in regards to my queue limit?
No. Even if a post is set to recycle weekly for 1000 straight weeks, it will only count as 1 scheduled post in your queue at a time.Few readersAre there limits on total number of scheduled posts?
Yes, account limits are as follows:
Starter Plan - 150 posts
Individual Plan - 1000 posts
Growth Plan - 2000 posts
Business Plan - Unlimited posts
What does "number of scheduled posts" mean?
Depending on your plan, you'll be able to schedule a certain number of posts in advance. This is not a weekly or monthly limit, it's the number of posts you can store in your queue at any one time.
Let’s say you are on the Starter Plan and already have 150 posts in your queue. You will not have the optiFew readersHow do I shorten my links? Bitly help
If you have an existing Bit.ly account, you can connect it to OneUp to automatically shorten all of your links. If you don't have one, they're free! Go grab one at Bitly.com.
If you have Bit.ly connected, you can also use it to track clicks on your links. Just log into your account on their page, and check out their analytics.
To connect your Bit.ly account to OneUp, go to Accounts and click "Connect" under "Connect your Bit.ly account"
![](https://storage.crisp.chat/users/helpdesk/webFew readersCalendar view help
In the Calendar view, you can filter your calendar to show posts by category, or you can view all posts at the same time by selecting "All Categories":
You can also filter posts by specific account by selecting/deselecting accounts.
In this image, accounts 1 and 3 are selected. Accounts 2,Few readersUTM Parameters
UTM parameters allow you to track link clicks back to the original source in analytics tools like Google Analytics.
If you are unfamiliar with UTM parameters, you can learn more about them here.
You can enable UTM parameters on your OneUp account here: https://www.oneupapp.io/socialaccountutm
If enabled, all links will publish witFew readersGDPR
About
We are committed to our users’ rights to privacy. We promise to share transparently all aspects of how the OneUp product and website work in regards to privacy, terms, and personal data, and we are in full support of efforts to ensure your protection online.
The following is a collection of information and resources to help answer any questions you have about your experience with OneUp. We’re grateful for your interest and proud to have you as a part of our community!
**GDPR complianFew readersHow to schedule a post?
Connect at least one account on the Accounts page
In the Schedule Post dropdown, choose "Schedule a post"
Choose which category, then select which account(s) you want to post to
AFew readersDoes OneUp support tagging? Can I tag people or businesses in posts on OneUp?
Yes, OneUp support tagging in Twitter and Instagram posts.
To do so, just add the @username in your post's text.Few readersDoes OneUp support Facebook Stories? Can I schedule a Facebook Story?
Yes!
For scheduling Stories for Facebook Pages, you can link your Instagram Stories and Facebook Stories by following these steps, and then simply schedule your Instagram Stories.
After doing so, whenever you post an Instagram Story, it will also be shared to your Facebook Page Story.
To schedule a Facebook Story to a personal FacFew readersBulk scheduling help
To edit or select accounts for all posts at once, click on the blue banner at the top:
You can then bulk update all posts at once, and choose which accounts to post to for all your posts:
For example, if you select one of the accounts in the bulk update section, it will then select that account for all posts.
AfFew readersHow can I switch plans while on the 7-day free trial?
To switch plans while on the 7-day free trial, send an email request to: davis@oneupapp.io
Include which plan you would like to switch your trial to, specifying either Monthly or Annual.Few readersWhat are the character limits for each social network?
Each type of social account has its own character limitations in place. Here they are:
Twitter: 280
Pinterest: 500
Instagram: 2,200
Facebook Pages: 5,000
Facebook Groups: 5,000
LinkedIn individual profiles: 1,300
LinkedIn company pages: 1,300
Google My Business: 1,500Few readersPosting to a Facebook Group as a Page
When scheduling a post to a Facebook Group, you can choose to have the post published by your personal profile, or have it published as your Facebook Page.
When you select a Facebook Group as the post destination in the scheduler, you will see this option:
NOTE: To post to a Facebook Group as a Page, your Page must be an Admin of the Group.
If your Page is not an Admin of the Group, tFew readersWhy don't I see any scheduled or published posts from my RSS feed?
OneUp automatically checks for new posts from RSS feeds once every 20 minutes.
It's been more than 20 minutes and I dont see my post?
In this case, open up your RSS feed URL in a new tab (it normally ends in /feed such as https://blog.oneupapp.io/feed).
Find the most recent Item in the feed, and check the date and time of that most recent Item:
If your most recent itFew readersRescheduling the same failed post to multiple accounts at the same time?
If you scheduled a post that failed to publish on multiple social media accounts, you probably don't want to click the "Reschedule post" button over and over again.
Instead, it may be more efficient for you to simply schedule the post again from scratch, where you can select all of your accounts while scheduling.
If you want to schedule the post to multiple accouFew readersGoogle My Business CTA buttons in posts via RSS feeds
If you select a Google My Business account when adding an RSS feed, you will see an option to add a CTA (Call-To-Action) button to each of your posts.
There are two options for the URL in your CTA buttons:
You can specify a URL that will be used as the CTA link in every post from this RSS feed.
OR you can have the CTA link automatically populated with the URL from each post from your feed.
![](hFew readersMy RSS isn't posting with images
For OneUp to pull an image from your RSS feed posts, there has to be an image URL set in the Description tag of each item in the feed.Few readersDoes OneUp have a mobile app?
Yes, you can download the OneUp app for iPhone here: https://apps.apple.com/us/app/oneup-social-media-scheduler/id1533692450
You can download the OneUp app for Android here: https://play.google.com/store/apps/details?id=com.oneupmobileFew readersWhat happens to my posts if I delete a category?
If a category has content associated with it, deleting that category will delete all of your scheduled posts in that category.
This cannot be undone, so please be extremely careful when deleting a category!Few readersCan I delete a published post?
If a post has already been published, it has to be deleted on the social network it was published on.Few readersWhy is it showing as "Published by OneUp" on Facebook?
When posting on a Facebook Page, only you will see the "Published by OneUp", others will not see it.
When posting to a Facebook Group through OneUp, it will show "OneUp" at the top of each post to everyone. This is per Facebook's rules and cannot be changed or removed.Few readersAre you able to customize posts for each social network?
Yes, you can do so by clicking "Customize post for each network" in the single post scheduler:Few readersDoes OneUp have any analytics or reporting?
Analytics and reporting is coming within the next couple weeks 😊 (updated 4/12/21)
Currently, you can enable Bitly on the Accounts page of OneUp to track link clicks.
In addition, in the Settings you can automatically add UTM parameters to each link you post to track link clicks back to the specific page they came from in Google Analytics.Few readersHow do I cancel my trial?
You can cancel your trial from the Billing section:Few readersDoes OneUp support LinkedIn Groups?
OneUp does not support LinkedIn Groups.
Unfortunately LinkedIn's API only allows scheduling tools to connect personal profiles and company pages, but not LinkedIn Groups.Few readersWhy isn't one of my accounts showing on the Schedule a Post page?
If the account is showing on the Accounts page, make sure that it is enabled on the Categories page of OneUp.Few readersCan I add CTA buttons for Google My Business posts that are bulk uploaded?
Yes, you can add a CTA button to your Google My Business via bulk upload.
Once you get to the scheduling page and select a Google My Business account, you will see the option to add a CTA button.
To add a CTA button for all posts at once, click the blue banner at the top.
Once you selectFew readersCan I edit a post that has already been published?
If your post has already been published, you will need to edit it on the platform in was published on.
It cannot be edited from OneUp once published.Few readersDoes OneUp support Instagram?
Yes, Instagram is supported on OneUp: https://oneup.crisp.help/en-us/article/direct-posting-to-instagram-mhc5a5/Few readersDoes OneUp support GIFs?
Yes, you can upload GIFs by selecting "Add image file", then uploading a GIF file from your computer.Few readersMy Instagram or personal Facebook Profile post shows as published, but I don't see it
If you have an Instagram Story, a post to a personal Instagram account, or a post to a personal Facebook Profile that shows as Published, that means you should have received a notification on your phone from the OneUp mobile app.
You can see your past post notifications in the Notification History tab of the OneUp mobile app:Few readersI run a social media agency. Can I manage multiple client accounts under 1 OneUp account?
Yes, you can manage multiple clients under a single OneUp account.
You can create Categories in OneUp to group accounts together under the same client name.
There is no limit to the number of Categories you can create.Few readersHow to add a team member
You can add a team member by going to Settings -> Invite TeamFew readersHow do duplicate a post, or copy a post from one account to another account?
You can do so by clicking the "Duplicate this post" button.
It can be found on posts in both the Scheduled and Published sections.
In the Scheduled Posts section, it is in the dropdown menu on the post:
In the Published section, it can be found in the bottom right corner of the post.
Once clicked, yFew readersTwitter Threads
After you have connected a Twitter account, click “Schedule Twitter Threads” in the Schedule Post dropdown.
Then select your category and Twitter account, and start creating your Twitter thread.
To add another part to yourFew readersHow are RSS feeds counted?
Each unique RSS feed counts as 1 RSS feed.
If you have the same RSS feed connected to multiple social accounts, that still only counts as 1 RSS feed toward your limit.
It's saying I have exceeded my RSS feed limit, but I dont think I have?
If you add the same RSS feed URL to multiple accounts at the same time, it will only count as 1 RSS feed toward your limit.
However, if you add the same RSS feed URL NOTFew readersHow do I change the email address of my account?
To change the email address of your OneUp account, send an email request to davis@oneupapp.io
Make sure to state the current email address of your OneUp account, and the email address that you would like to change to.Few readersBusiness Instagram account not found when connecting Instagram
Why do I need to connect to Facebook when connecting Instagram?
Facebook owns Instagram, and only allows Business Instagram accounts to be connected through a linked Facebook Page.
If you are having issues connecting a Business Instagram account, there are two important things to double-check:
Is your Instagram account linked to a Facebook Page?
You can confirm this in your Facebook Page settings under "Instagram Settings". If it is not linked, you can link it thereFew readersWhen I add a "Call" CTA button, what phone number does it use?
When you add a Google My Business post with a "Call" CTA button, it will automatically take the primary phone number listed in your Google My Business account.Few readersDoes OneUp support spintax?
OneUp does not support spintax.Few readersIs there a free forever plan?
Unfortunately there is not any free forever plan.Few readersHow can I connect more than 1 account of the same social media?
If, for example, you want to connect 2 different Twitter accounts, connect the first one.
Then log out of Twitter.
Log into the other Twitter account.
Then click the Connect button on the Accounts page of OneUp, and it will connect your 2nd Twitter account.Few readersFirst comment in Instagram posts
For direct posts to Business Instagram accounts, you can add a first comment that will be automatically added shortly after the post is published on Instagram.
![](https://storage.crisp.chat/users/helpdesk/website/bf8ea22a8c0ca000/image_1hzagny.pngFew readersHow to pause posts
You can pause posts by click the "Pause Queue" button, or by visiting this page: https://www.oneupapp.io/pausequeueFew readersAdding RSS feed posts to your Drafts folder
When you add an RSS feed, you have 2 options:
You can have your posts automatically publish when a new item comes into the feed, or
You can have your posts from the feed go into your Drafts folder (requires manually publishing posts)
Most people prefer option 1.
Why would I want to have posts go to my Drafts folder instead?
There are 3 main reasons some users choose to have pFew readersImages and link previews
When you add a link to your post, it should publish to Facebook, LinkedIn, and Twitter with a link preview (for Twitter, only if the URL has a Twitter card set)
However, when you add an image to your post with a link in it, the image will override any link preview on Facebook, LinkedIn, or Twitter.
What is the difference between an image and a link preview?
This is a link preview:Few readersDoes OneUp support video posts?
OneUp supports video posts to Facebook, Instagram, Twitter, and LinkedIn company pages.
Unfortunately LinkedIn personal profiles and Google My Business do not allow video posts through 3rd-party scheduling tools.Few readersWhat social networks does OneUp support?
OneUp currently supports Facebook, Instagram, Twitter, LinkedIn, and Google My Business, Pinterest, and Stocktwits.Few readersHow do I update my payment info/billing/credit card?
You can update your payment in the Manage Billing section on the Current Plan page.Few readersHow to enable notifications for the OneUp mobile app
When you first sign in to the OneUp mobile app, you will need to allow for notifications, otherwise you will not know when your Instagram posts are ready to be published:
If you accidentally clicked "Don't Allow", you will need to go to the "Settings" app on your phone and find OneUp, then click on "Notifications".
 posts
By default, posts to Google My Business are "What's new" posts.
To make it an Event post, you can check the box "Is this a Google My Business Event post":
For Offer posts, choose the "Get offer" CTA option. Adding dates and times to Offer posts is not supported by Google My Businesses API currently, so the only way to add those options is natively on the GMB dashboFew readersHow do I cancel my plan/subscription?
You can cancel your subscription from the Billing section:Few readersHow to post with a link preview in a Facebook post, but without the link URL showing in the text
Many people want to post their link on Facebook with a link preview, but do not want the URL showing in the text of the post.
Here is how to do that in OneUp.
First, type in your link:
Then click away from the text box, and you should see a link preview appear:
After, delete the link from the text, and the linFew readersDoes OneUp support Event posts in Google My Business?
Yes. When you select a GMB account in the single post scheduler, you will see this option:
Once clicked, you will see the option to add an Event title, Start date, and End date.Few readersWhat is the best image size for posting too all platforms?
Typically 1080 x 1080px images work well across all social media platforms.
However, any images larger than 400 x 400px and smaller than 2500 x 2500px should publish fine on all platforms.Few readersDrafts
If you click the "Add to Drafts" button, it will add your post to the Drafts folder. However, after adding it to your Drafts, you can still immediately publish the post, and the post will still stay in your Drafts folder.
You can find your Drafts folder in the queue:Few readersTeam member is not receiving invitation email
If you have invited a team member, but they have not received the email invitation yet, ask them to check their spam folder for the password reset email.
If you still cannot find the password reset email, try whitelisting (adding to email contacts) the email address support@oneupapp.io and then send it again.Few readersWhy does my tweet not show a link preview?
All tweets scheduled in OneUp will publish exactly as if they were published directly on Twitter.
OneUp will try to display link post’s previews inside of the tweets preview. Typically if the link’s website has Twitter Cards enabled a preview should display. To verify if the site you are linking to has a Twitter Card, and to see what it will look like, enter the link into Twitter’s Card validator.
Learn more about [Twitter Cards](https://developer.twiFew readersWhy aren't URLs showing as clickable links in my Instagram posts?
Instagram does not allow links in posts.
Most Instagram users put a link in their Instagram bio instead.Few readersRejected GMB posts
If your Google My Business post is showing as Published, but you cannot see it, try logging into your GMB dashboard and go to the Posts section.
In the Posts section of your GMB dashboard, look to see if your post was rejected by GMB:
Some reasons for rejected posts include use of phone numbers in thFew readersCan I use OneUp with multiple clients or companies in the same plan?
Yes, you can use OneUp with multiple different clients or companies in the same plan.
Creating categories for each company makes it easy to separate and filter posts by different companies.Few readersDoes OneUp support LinkedIn "Articles"?
Unfortunately LinkedIn "Articles" are not supported, as LinkedIn does not allow scheduling tools to do so.
They can only be done natively on LinkedIn.
Only normal LinkedIn posts are supported on OneUp.Few readersIs it possible to bulk edit posts that have already been scheduled?
Unfortunately it is not possible to bulk edit posts that are already scheduled. You can only edit 1 post at a time.
In some cases, it may be easier to delete posts, and then schedule completely new posts with the updated post information.Few readersWhy can't I see the account connection buttons?
You should see all the social media account connection buttons on the Accounts page of OneUp:
If you do not, it is most likely because you have an ad blocker that blocking the buttons from showing.
Try disabling your ad blocker, and it should then show you all the account connection buttons.Few readersHow do I set an already scheduled post to repeat? Change repeating interval?
You can set a previously scheduled post to repeat by clicking the blue bar at the bottom of the post:
If you need to change the repeat interval of a post that is already scheduled, you can do so by clicking "Edit" in the blue bar:Few readersDoes OneUp support Stocktwits?
Yes, you can schedule Stocktwits posts with OneUp.
Just go to the Accounts page and click the Stocktwits button to connect your Stocktwits account:Few readersIs it possible to set posts to repeat at intervals such as "the first Monday of each month" or "the second Friday of each month"?
Unfortunately OneUp does not support repeat intervals such as "the first Monday of each month".
Workaround:
If you have a post that needs to be on the first Monday of every month, we recommend creating a post and scheduling it for the first Monday of the month, but choose for it to only post once (rather than repeat).
Then click the "Schedule another post" option, which will save all the post info, and this time schedule the same post for the first Monday of the following montFew readersWhen I click "Share this post on Instagram" in the mobile app, it just spins?
If you click "Share this post on Instagram" (or "Share this post on Facebook") and the button just spins, that means you did not grant OneUp permission to access your photos (this is how OneUp downloads your image and opens it in Instagram or Facebook).
To fix this issue, you can delete and download the OneUp mobile app again.
After, go to your Notification History and open a post. Click "Share this post to Instagram" (or "Share this post on Facebook") and make sure you click "OK" on this popuFew readersI am trying to upload an image, but it is stuck at 1% or giving me a NaN% error message
If you are uploading a photo and it's stuck at 1% or giving a "NaN%" error message, this means that the image file size is too large.
Try keeping images under 5MB and 5000x5000 pixels, and they should upload fine.Few readersWhy do I need to refresh my account connection?
OneUp uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must refresh your social account connection to OneUp. Doing this generates a new token.
Each social network has policies and security algorithms intended to keep its users’ accounts and data secure. When a social network identifies certain actions on an account, that social network forces its token to expire, which causes the account to disconFew readersI have an auto-post from one social network to another set up. I posted on the one social network, but I am not seeing it on the other?
If you have an auto-post from one social network to another, and do not see your post published on the second social network, here is most likely why:
OneUp checks for new posts in your RSS feed once every 20 minutes.
However, when you create your source RSS feed (the social network you are posting FROM), you most likely used a tool like RSS.app or FetchRSS.
Both of these tools only check for new posts in the source feed once every 24 hours on their free plans.
If you need a faster check tiFew readersI'm on Android, and I accidentally chose Direct instead of Feed when posting to Instagram. Now it does not give me the option to choose.
To fix this, you'll need to go to your Android's Settings, click Apps, then find Instagram.
Once there, you will see this "Clear defaults" option at the bottom:
Once you tap it, it will fix this issue for you :)Few readersWill my scheduled posts in OneUp show as scheduled posts on my Facebook Page, Group, or Twitter account?
No, your scheduled posts in OneUp will not show in your scheduled posts on your Facebook Page, Facebook Group, or Twitter account.Few readersDoes OneUp support TikTok?
TikTok does not allow scheduling tools to post directly to TikTok, but you can use this workaround to schedule TikTok posts using OneUp:
https://blog.oneupapp.io/schedule-tiktok-posts/Few readersWhen I add an image to the Photos section of GMB, it is also posting it to the Posts section, causing what looks like a double post?
When you add an image to the Photos section of GMB, GMB automatically adds this image as a Post.
This is not OneUp doing this, it is GMB: https://support.google.com/business/thread/22220710?hl=en
Unfortunately there is currently nothing that can be done to stop this from happening.Few readersMy post seems to be stuck in the Scheduled Posts queue
If your post is past the scheduled time of when it should have been posted, it is usually caused by a delay in the social networks' API.
It normally clears up within a few minutes, and will publish just fine.
If it has been over an hour past the scheduled time of your post, reach to customer support for assistance 😊Few readersIf a repeating post fails, do I need to reschedule the failed post to have the future instances of the post publish?
Yes.
If you have a repeating post, and it fails to publish, then you will need to address the failure reason, then reschedule the post.
Once the failed post is rescheduled and publishes, the future instances of the repeating post will occur.Few readersI didn't receive a notification for my Instagram post / personal Facebook Profile post
If you are not receiving notifications for Instagram or personal Facebook Profile posts, make sure that you are logged into the correct OneUp account (if you have multiple) on your phone, and that you have enabled notifications.
If you are sure you have notifications enabled on your phone, there may a couple reasons why you did not see your post notification:
You may have Do Not Disturb enabled during certaFew readersWhat size does my image need to be for direct posting to Instagram?
For image published directly to Instagram, Instagram requires that the image's aspect ratio be within 1.91:1 and 4:5.
They will be automatically cropped if the image's aspect ratio are not within the 1.91:1 and 4:5 range.Few readersMy Instagram post or personal Facebook Profile post is opening without the caption
When you click "Share this post on Instagram" or "Share this post on Facebook" in the OneUp mobile app, it automatically copies your post's caption to your phone.
You just need to tap and hold in the caption box in Instagram (or Facebook), and you will get a "Paste" option.
Select it and it will paste your caption into your post 😊Few readersAre Facebook CTA buttons supported?
Unfortunately Facebook does not allow scheduling tools to do CTA posts, they only allow it directly on Facebook.
So only Google My Business CTA buttons are supported on OneUp.Few readersTeam Member Accounts: How to update email address or password
If you were invited as a Team Member by someone else, you can update your email address or password by asking the account admin to go to the Invite Team page and:
remove you as a Team Member
then send you a Team Member invitation again (using the preferred email address)
Once you receive an invitation, you will then be able to set your password again.Few readersHow long do published posts stay in my Published folder?
OneUp will keep your previously published posts in your Published folder for 6 months following the date the post was published.Few readersMy Google My Business post shows as Published in OneUp, but I don't see it on the GMB listing?
If your Google My Business post shows as Published in OneUp, but you don't see it in your GMB listing, it normally means either:
The post is published, but you have another GMB post that is "covering" it up
GMB has started having some posts show on your profile for longer than 7 days. In some cases, you may have a newer post, but the older post is showing in front of the newer post.
You can open the active post, then scroll down to see your newer post.Few readersDoes OneUp have a post approval feature?
OneUp does not exactly have a post approval feature, but you can save posts as Drafts, and then "approve" them by scheduling the post from the Drafts folder.Few readersMy posts are not publishing on Stocktwits
If your posts are not publishing on Stocktwits, it usually means that your image is too large for Stocktwits API.
If you keep images below 1500x1500 pixels, your Stocktwits posts should publish fine.Few readersWhen I upload a video, it shows a black box / Video upload not working
If you upload a video and get this:
...the most likely reason is that you are trying to upload a large MOV file.
If you keep MOV files below 60MB, they should upload fine.
If your file is larger than 60MB, you can convert it to a MP4 file and then it should upload fine.
Here is a free tool for converting MOV files to MP4 files: https://cloudconvert.com/mov-to-mp4Few readers
