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Failed Post Help
There was a temporary Instagram issue. You can reschedule your post. !(https:
How to post to Facebook Groups using OneUp
To post in a Facebook group, you must be an admin of that group. If you are an admin, you must first add OneUp to your group's apps. To do so, go to your group's settings on a computer - not from a phone: Then click "Add Apps": D
OneUp supports direct posting to Instagram and Instagram Stories. To connect your Instagram account, click the Instagram button on the Accounts page of OneUp, and follow the directions to download the OneUp Account Connect Chrome extension. Google Chrome is required to connect your Instagram account. After, log in to your Instagram account on y
OneUp Video Tutorials
What counts as a social profile?
Each Facebook Page counts as 1 social profile. Each Facebook Group counts as 1 social profile. Each LinkedIn Profile counts as 1 social profile. Each LinkedIn Page counts as 1 social profile. Each Twitter account counts as 1 social profile. Each Pinterest account counts as 1 social profile. Each Instagram account counts as 1 social profile. Each Google My Business location that is connected to OneUp counts as 1 social profile. For example, if you connected 3 Facebook Pages and 2 Twitter accoun
OneUp is not connecting all of my Facebook Pages or Groups
If OneUp is not showing all your Facebook Pages and Groups, you must remove OneUp from your Facebook settings, then connect again. In Facebook, go to Settings, then Business Integrations. Then click the OneUp box and hit remove
What does "number of scheduled posts" mean?
Depending on your plan, you'll be able to schedule a certain number of posts in advance. This is not a weekly or monthly limit, it's the number of posts you can store in your queue at any one point in time. Let’s say you are on the Starter Plan and already have 150 posts in your queue. You will not have the option to add any more posts. However, as soon as one of your posts gets published, you will be able to schedule another post and top your queue back up to 150. If, for example, all 150 of
Posting Schedule help
Creating a Posting Schedule allows you to set predetermined timeslots for your posts. When you choose "Add to Posting Schedule", that post will be added to the next available timeslot under that category and account. To create a Posting Schedule, click on a "+". For example, if you want to create a timesl
How many accounts can I connect?
The account limits are as follows: Starter plan: 3 accounts Individual plan: 10 accounts Growth plan: 30 accounts Business plan: 100 accounts What counts as an account? One social media profile - be it a Twitter account, a LinkedIn profile, a LinkedIn page, a Facebook group, a Facebook page, Google My Business location etc. - counts as one social account. You can have any combination of accounts connected in OneUp, but the total number needs to be less than or equal to the limit you have base
How to use the OneUp Chrome Extension
To access the OneUp Chrome extension, click "Pick images from any site" in the Schedule Post dropdown: Then click "Get Chrome Extension": Once downloaded, you will see the extension in the top right corner of your Chrome browser.
My RSS feed is not working
If you are trying to add an RSS feed, you may be getting this error message: First, make sure that your RSS feed is valid. Most RSS feeds URLs will look something like this: www.example.com/feed/ If you put that RSS feed URL into the address bar of your browser, the results should look something like this: !(https://storage.crisp.chat/users/helpdesk/website/bf8ea22a8c0ca000
Are there limits on total number of scheduled posts?
Yes, account limits are as follows: Starter Plan - 150 posts Individual Plan - 1000 posts Growth Plan - 2000 posts Business Plan - Unlimited posts What does "number of scheduled posts" mean? Depending on your plan, you'll be able to schedule a certain number of posts in advance. This is not a weekly or monthly limit, it's the number of posts you can store in your queue at any one time. Let’s say you are on the Starter Plan and already have 150 posts in your queue. You will not have the opti
How is each GMB location counted?
Each Google My Business location counts as 1 social profile, whether they are all the same business or not. That counts as 3 social profiles. That counts as 3 social profiles. That counts as 13 s
How to use Categories
Getting started When you are getting started with OneUp, you will see that there is already a default category created, called "Category 1". This name can be changed on the Category page of OneUp, and new categories can also be created there. Do I need to create multiple categories? All posts must be published inside a selected category. You can choose to leave the default "Category 1" as is, and have all posts go through it. There is absolutely nothing wrong with that, and many u
Do recycled posts count as more than 1 post in regards to my queue limit?
No. Even if a post is set to recycle weekly for 1000 straight weeks, it will only count as 1 scheduled post in your queue at a time.
How to post automatically using RSS feeds First, go to Auto-post from RSS feeds in the Schedule Post dropdown Click "Add new feed", then enter in your RSS feed URL here. If you are having issues with your RSS feed URL, check here.
How to bulk upload via CSV
CSV files can have up to 3 columns (without headers): The First column contains the message of your post (text or link). REQUIRED The Second column contains the URL of the image you want in your post. If you want to create a post without an image, you can leave this column empty. OPTIONAL The Third column lets you set the date and time of each post. OPTIONAL The format should be: YYYY-MM-DD HH:mm For Example: 2018-12-24 13:05
About We are committed to our users’ rights to privacy. We promise to share transparently all aspects of how the OneUp product and website work in regards to privacy, terms, and personal data, and we are in full support of efforts to ensure your protection online. The following is a collection of information and resources to help answer any questions you have about your experience with OneUp. We’re grateful for your interest and proud to have you as a part of our community! **GDPR complian
Google My Business guide
Are you using Google My Business? For those unfamiliar, Google My Business (not to be confused with Google+) is a platform that Google created to help businesses manage the search results that show when someone searches your business name. This is where businesses manage the contact information, open hours, reviews, and pictures that show in Google search results. If you want to learn more about Google My Business, check out this blog post(https://medium.com/@davis1/how-to-schedule-posts-
What are the character limits for each social network?
Each type of social account has its own character limitations in place. Here they are: Twitter: 280 Pinterest: 500 Instagram: 2,200 Facebook Pages: 5,000 Facebook Groups: 5,000 LinkedIn Profiles: 700 LinkedIn Pages: 700 Google My Business: 1,500
Connecting your Bit.ly account
If you have an existing Bit.ly account, you can connect it to OneUp to automatically shorten all of your links. If you don't have one, they're free! Go grab one at Bitly.com. If you have Bit.ly connected, you can also use it to track clicks on your links. Just log into your account on their page, and check out their analytics! To connect your Bit.ly account to OneUp, go to Accounts and click "Connect" under "Connect your Bit.ly account" !(https://storage.crisp.chat/users/helpdesk/website
What happens to my posts if I delete a category?
If a category has content associated with it, deleting that category will delete all of your scheduled posts in that category. This cannot be undone, so please be extremely careful when deleting a category!
Can I upload multiple images to 1 post?
At this time, you can only upload 1 picture per post. We hope to support multiple images in the near future.
Can I schedule Google My Business posts to a business with 10 or more locations?
Google My Business currently limits post scheduling to businesses with fewer than 10 locations. Here are the rules stated at the bottom of the Google My Business API guide: Permissions Not every business or brand can Post through the API. __ Who’s allowed to Post through the API? _Any business or brand with fewer than 10 locations is allowed to Post through the API. The number of location is determined by our inter
Calendar view help
In the Calendar view, you can filter your calendar to show posts by category, or you can view all posts at the same time by selecting "All Categories": You can also filter posts by specific account by selecting/deselecting accounts. In this image, accounts 1 and 3 are selected. Accounts 2,
Why can't I connect my personal Facebook profile?
Facebook no longer allows third-party scheduling tools to connect to personal Facebook profiles. Only Pages and Groups are allowed.
When I post something on one social network, I want it to auto-post on another social network
Many people have requests like this: I am looking to set something up so that when I post on Facebook natively, it automatically posts the same thing on Instagram and Google My Business. OR I want to post to Twitter natively, but then have that post automatically go to LinkedIn as well. Or some other combination like that. Here is how to do it with OneUp. First, you must go to RSS.app (which is free) and create an RSS feed of the social account you want to post F
Does OneUp have a mobile app?
There is currently not a mobile app for either iOS or Android. However, you can schedule posts through OneUp on a mobile browser by logging in on your phone.
What does "Choose your preferred interval between those posts" mean?
This is where you set how many minutes between posts you prefer ONLY IF two or more posts come into the queue at the same time. Note: This is NOT how often OneUp will check for new posts. That is set to 12 hours, and can only be changed on a custom plan. Please ask customer support via the chat. For example, if you choose Queue up all posts now (up to the max) and it schedules the 10 most recent p
UTM parameters allow you to track link clicks back to the original source in analytics tools like Google Analytics. If you are unfamiliar with UTM parameters, you can learn more about them here. UTM
Why is it showing as "Published by OneUp" on Facebook?
When posting on a Facebook Page, only you will see the "Published by OneUp", others will not see it. When posting to a Facebook Group through OneUp, it will show "OneUp" at the top of each post to everyone. This is per Facebook's rules and cannot be changed or removed.
Can I customize a post to be a different for each social network?
Currently, OneUp does not have a way of customizing the post for each social network while scheduling. However, one easy workaround is to schedule a post to all the social networks you want, which will queue up seperate posts for each social network. While the post is still in your queue, you can then edit each individual post to your liking from the queue before it goes live. Example For example, let's say you are posting to Facebook and Instagram, but want to add hashtags to only the
Why can't I navigate anywhere?
Are you on a phone? OneUp is currently not optimized for use on mobile. If you login from a desktop or laptop computer, you will see the top navigation menu in full. If you are on a computer, make sure you have your browser window maximized to full-screen.
My RSS isn't posting with images
For OneUp to pull an image from your RSS feed posts, there has to be an image URL set in the description of each item in the feed.
Why isn't one of my accounts showing on the Schedule a Post page?
If the account is showing on the Accounts page, make sure that it is enabled on the Categories page of OneUp.
Are you able to customize posts for each platform without doing them one at a time?
There is no way to do this directly, but you can do it using this workaround: Example: You want to schedule the same post on Instagram and Facebook. However, for Facebook you want to include a link, but for In
Can I geotag or add hashtags in the first comment with OneUp?
Unfortunately you cannot geotag or add a first comment to Instagram posts with OneUp.
Can I add emojis to my posts?
Yes, you can either copy and paste emojis in, or you can use these keyboard shortcuts to pull up an emoji keyboard: Mac: Control + Command + Space bar Windows: Windows button + ; (a semi-colon)
Can I tag people or businesses in posts on OneUp?
Yes, but only in Twitter and Instagram posts. To do so, just add the @username in your text.
Can I delete a published post?
If a post has already been published, it has to be deleted on the social network it was published on.
Does OneUp support LinkedIn Groups?
OneUp does not support LinkedIn Groups.
I run a social media agency. Can I manage multiple client accounts under 1 OneUp account?
Yes, you can manage multiple clients under a single OneUp account. You can create Categories in OneUp to group accounts together under the same client name. There is no limit to the number of Categories you can create.
Does OneUp have any analytics?
OneUp does not provide post analytics. However, you can enable Bitly on the Accounts page of OneUp to track link clicks. In addition, in the Settings, you can automatically add UTM parameters to each link you post to track link clicks back to the specific page they came from in Google Analytics.
Can I edit a post that has already been published?
If your post has already been published, you will need to edit it on the platform in was published on. It cannot be edited from OneUp once published.
Does OneUp support Facebook Stories?
OneUp does not support Facebook Stories at this time.