Failed Post Help
Scroll down or use Command/Control + f to find your failed post error message, and how to fix the problem
Please refresh this account on the Accounts page.
On the Accounts page of OneUp, click the "Refresh" button next to the Facebook account. This will not affect any of your posts.
|Very popularWhat counts as a social account?
Each Facebook Page counts as 1 social account.
Each Facebook Group counts as 1 social account.
Each Instagram account counts a 1 social profile.
Each LinkedIn Profile counts as 1 social account.
Each LinkedIn Page counts as 1 social account.
Each Twitter account counts as 1 social account.
Each Google My Business location that is connected to OneUp counts as 1 social account.
For example, if you connected 3 Facebook Pages and 2 Twitter accounts, and a Google My Business account with 5 locationsVery popularWhat does "number of scheduled posts" mean?
Depending on your plan, you'll be able to schedule a certain number of posts in advance. This is not a weekly or monthly limit, it's the number of posts you can store in your queue at any one point in time.
Let’s say you are on the Starter Plan and already have 150 posts in your queue. You will not have the option to add any more posts. However, as soon as one of your posts gets published, you will be able to schedule another post and top your queue back up to 150.
If, for example, all 150 ofVery popularHow to post to Facebook Groups using OneUp
If you are an admin, you must first add OneUp to your group's apps. To do so, go to your group's settings on a computer - not from a phone:
.
Very popularTimeslots help
Creating a Timeslot allows you to set predetermined timeslots for your posts, such as every weekday at 12:30 PM.
When you choose "Add to Timeslot", that post will be added to the next available Timeslot under that category and account. This way, you do not need to manually choose a date and timVery popularRSS feed help
Looking to auto-post FROM one social media account TO another social media account?
Take a look here.
How to post automatically using RSS feeds
First, go to Auto-post from RSS feeds in the Schedule Post dropdownVery popularUpgrade plan FAQs
I signed up for a 7-day trial of one plan, but instead want to trial a different plan. How can I switch plans on the trial?
If you wish to trial a different plan, please send an email to davis@oneupapp.io
If you click "Upgrade Plan" and purchase a different plan, it will be immediately charged (no longer a 7-day trial).
If I am on a trial and move to a paid plan before the end of the trial, will I get charged twice?
No, you will only get charged once. Your previousVery popularHow to bulk upload via CSV
CSV files can have up to 3 columns (without headers). The first column is required, the second and third columns are optional:
REQUIRED The First column contains the message of your post and any link(s).
OPTIONAL The Second column contains the URL of the image you want in your post. If you want to create a post without an image, you can leave this column empty.
_Note that this is where you put your image URL. If you want a link in your post, that goes in theVery popularHow is each GMB location counted?
Each Google My Business location counts as 1 social profile, whether they are all the same business or not.
That counts as 3 social profiles.
That counts as 3 social profiles.
That countsPopularMy RSS feed is not working
If you are trying to add an RSS feed, you may be getting this error message:
First, make sure that your RSS feed is valid.
Most RSS feeds URLs will look something like this: www.example.com/feed/
If you put that RSS feed URL into the address bar of your browser, the results should look something like this:
![](https://storage.crisp.chat/users/helpdesk/website/bf8ea22a8c0ca000/PopularAdding images to the Photos section of Google My Business
Posts - Show up in the Posts section of Google My Business and expire after 7 days.
Photos - Show up in the Photos section of Google My Business and will stay on your account unless you manually delete them.
After adding an image while scheduling a post, you will see this option:
![](https://Some readersBulk Upload
You can bulk upload posts on OneUp via our image upload integrations, or via a CSV.
If you want to bulk upload images, you can choose to upload from a variety of different sources, such as from your computer, direct image links from the web, DropBox, Google Drive, and more.
![]Some readersCan I schedule Google My Business posts to a chain?
More info can be found here: https://developers.google.com/my-business/content/posts-data
Google My Business currently does not allow businesses to schedule posts if they are considered a chain by Google's internal detection.
Here are the rules statedSome readersHow to use Categories
Categories allow you to group accounts together, then organize and filter posts by those categories. You can create as many categories as you'd like to keep your posts organized.
Getting started
When you are getting started with OneUp, you will see that there is already a default category created, called "Category 1".
This name can be changed on the Category page of OneUp, and new categories can also be created there.
 and create an RSS feed of the social account you want to post FROM.
![](httpSome readersHow to use the OneUp Chrome Extension
To access the OneUp Chrome extension, click here.
Then click "Get Chrome Extension":
Once downloaded, you will see the extension in the top right corner of your Chrome browser.
WheneveSome readersInterval between posts via RSS feed
This is where you set how many minutes between posts you prefer ONLY IF two or more posts come into the queue at the same time.
_Note: This is NOT how often OneUp will check for new posts. OneUp checks feeds for new posts once every 6 hours, and that can only be changed on a custom plan. Please ask customer support via the chat if you wish to have a shorter time between feed checks. _
For example, if yoFew readersGoogle My Business guide
Are you using Google My Business?
For those unfamiliar, Google My Business (not to be confused with Google+) is a platform that Google created to help businesses manage the search results that show when someone searches your business name. This is where businesses manage the contact information, open hours, reviews, and pictures that show in Google search results.
If you want to learn more about Google My Business, [check out this blog post](https://medium.com/@davis1/how-to-schedule-posts-Few readersDo repeating posts count as more than 1 post in regards to my queue limit?
No. Even if a post is set to recycle weekly for 1000 straight weeks, it will only count as 1 scheduled post in your queue at a time.Few readersAre there limits on total number of scheduled posts?
Yes, account limits are as follows:
Starter Plan - 150 posts
Individual Plan - 1000 posts
Growth Plan - 2000 posts
Business Plan - Unlimited posts
What does "number of scheduled posts" mean?
Depending on your plan, you'll be able to schedule a certain number of posts in advance. This is not a weekly or monthly limit, it's the number of posts you can store in your queue at any one time.
Let’s say you are on the Starter Plan and already have 150 posts in your queue. You will not have the optiFew readersHow can I check my image size or image dimensions?
To check the dimensions of your image, first click on the image in OneUp. This will open the image in a new tab.
Then hover over the newly opened tab with your curser. This will show you the dimensions of the image.Few readersCalendar view help
In the Calendar view, you can filter your calendar to show posts by category, or you can view all posts at the same time by selecting "All Categories":
You can also filter posts by specific account by selecting/deselecting accounts.
In this image, accounts 1 and 3 are selected. Accounts 2,Few readersUTM Parameters
UTM parameters allow you to track link clicks back to the original source in analytics tools like Google Analytics.
If you are unfamiliar with UTM parameters, you can learn more about them here.
You can enable UTM parameters on your OneUp account here: https://www.oneupapp.io/socialaccountutm
If enabled, all links will publish witFew readersGDPR
About
We are committed to our users’ rights to privacy. We promise to share transparently all aspects of how the OneUp product and website work in regards to privacy, terms, and personal data, and we are in full support of efforts to ensure your protection online.
The following is a collection of information and resources to help answer any questions you have about your experience with OneUp. We’re grateful for your interest and proud to have you as a part of our community!
**GDPR complianFew readersCan I upload multiple images to 1 post?
Yes, multi-image posts are supported on Facebook and Twitter posts.
Unfortunately the other social network's APIs do not support mulit-image posts at this time.Few readersHow do I shorten my links? Bitly help
If you have an existing Bit.ly account, you can connect it to OneUp to automatically shorten all of your links. If you don't have one, they're free! Go grab one at Bitly.com.
If you have Bit.ly connected, you can also use it to track clicks on your links. Just log into your account on their page, and check out their analytics.
To connect your Bit.ly account to OneUp, go to Accounts and click "Connect" under "Connect your Bit.ly account"
![](https://storage.crisp.chat/users/helpdesk/webFew readersWhat are the character limits for each social network?
Each type of social account has its own character limitations in place. Here they are:
Twitter: 280
Pinterest: 500
Instagram: 2,200
Facebook Pages: 5,000
Facebook Groups: 5,000
LinkedIn individual profiles: 1,300
LinkedIn company pages: 700
Google My Business: 1,500Few readersHow can I switch plans while on the 7-day free trial?
To switch plans while on the 7-day free trial, send an email request to: davis@oneupapp.io
Include which plan you would like to switch your trial to, specifying either Monthly or Annual.Few readersWhy can't I connect my personal Facebook profile?
Facebook no longer allows third-party scheduling tools to connect to personal Facebook profiles.
Only Pages and Groups are allowed.Few readersWhat happens to my posts if I delete a category?
If a category has content associated with it, deleting that category will delete all of your scheduled posts in that category.
This cannot be undone, so please be extremely careful when deleting a category!Few readersHow to schedule a post?
Connect at least one account on the Accounts page
In the Schedule Post dropdown, choose "Schedule a post"
Choose which category, then select which account(s) you want to post to
AFew readersDoes OneUp have a mobile app?
Yes, you can download the OneUp app for iPhone here: https://apps.apple.com/us/app/oneup-social-media-scheduler/id1533692450
You can download the OneUp app for Android here: https://play.google.com/store/apps/details?id=com.oneupmobileFew readersBulk scheduling help
To edit or select accounts for all posts at once, click on the blue banner at the top:
You can then bulk update all posts at once, and choose which accounts to post to for all your posts:
For example, if you select one of the accounts in the bulk update section, it will then select that account for all posts.
AfFew readersGoogle My Business CTA buttons in posts via RSS feeds
If you select a Google My Business account when adding an RSS feed, you will see an option to add a CTA (Call-To-Action) button to each of your posts.
There are two options for the URL in your CTA buttons:
You can specify a URL that will be used as the CTA link in every post from this RSS feed.
OR you can have the CTA link automatically populated with the URL from each post from your feed.
![](hFew readersDoes OneUp support tagging? Can I tag people or businesses in posts on OneUp?
Yes, but only in Twitter posts.
To do so, just add the @username in your text.Few readersAre you able to customize posts for each social network?
Yes, you can do so by clicking "Customize post for each network" in the single post scheduler:Few readersWhy isn't one of my accounts showing on the Schedule a Post page?
If the account is showing on the Accounts page, make sure that it is enabled on the Categories page of OneUp.Few readersWhy is it showing as "Published by OneUp" on Facebook?
When posting on a Facebook Page, only you will see the "Published by OneUp", others will not see it.
When posting to a Facebook Group through OneUp, it will show "OneUp" at the top of each post to everyone. This is per Facebook's rules and cannot be changed or removed.Few readersCan I delete a published post?
If a post has already been published, it has to be deleted on the social network it was published on.Few readersDoes OneUp have any analytics or reporting?
OneUp does not provide post analytics at this time, but it is on our product roadmap.
However, you can enable Bitly on the Accounts page of OneUp to track link clicks.
In addition, in the Settings, you can automatically add UTM parameters to each link you post to track link clicks back to the specific page they came from in Google Analytics.
If you need a free social media analytics and reporting tool, www.cyfe.com is free for up to 5 integrations.
Cyfe supFew readersDoes OneUp support LinkedIn Groups?
OneUp does not support LinkedIn Groups.
Unfortunately LinkedIn's API only allows scheduling tools to connect personal profiles and company pages, but not LinkedIn Groups.Few readersRescheduling the same failed post to multiple accounts at the same time?
If you scheduled a post that failed to publish on multiple social media accounts, you probably don't want to click the "Reschedule post" button over and over again.
Instead, it may be more efficient for you to simply schedule the post again from scratch, where you can select all of your accounts while scheduling.
If you want to schedule the post to multiple accouFew readersDoes OneUp support Facebook Stories?
OneUp does not support Facebook Stories at this time.Few readersDoes OneUp support GIFs?
Yes, you can upload GIFs by selecting "Add image file", then uploading a GIF file from your computer.Few readersCan I edit a post that has already been published?
If your post has already been published, you will need to edit it on the platform in was published on.
It cannot be edited from OneUp once published.Few readersHow do I cancel my trial?
To cancel your trial, go to Settings -> Billing -> Manage Subscription.Few readersDoes OneUp support Instagram?
Yes, Instagram is supported on OneUp: https://oneup.crisp.help/en-us/article/instagram-account-connection-help-ajni42/Few readersHow do duplicate a post, or copy a post from one account to another account?
You can do so by clicking the "Duplicate this post" button.
It can be found on posts in both the Scheduled and Published sections.
In the Scheduled Posts section, it is in the dropdown menu on the post:
In the Published section, it can be found in the bottom right corner of the post.
Once clicked, yFew readersCan I add CTA buttons for Google My Business posts that are bulk uploaded?
Yes, you can add a CTA button to your Google My Business via bulk upload.
Once you get to the scheduling page and select a Google My Business account, you will see the option to add a CTA button.
To add a CTA button for all posts at once, click the blue banner at the top.
Once you selectFew readersWhy don't I see any scheduled or published posts from my RSS feed?
OneUp automatically checks for new posts from RSS feeds once every 6 hours.
It's been more than 6 hours and I dont see my post?
In this case, open up your RSS feed URL in a new tab (it normally ends in /feed such as https://blog.oneupapp.io/feed).
Find the most recent Item in the feed, and check the date and time of that most recent Item:
If your most recent item wasFew readersI run a social media agency. Can I manage multiple client accounts under 1 OneUp account?
Yes, you can manage multiple clients under a single OneUp account.
You can create Categories in OneUp to group accounts together under the same client name.
There is no limit to the number of Categories you can create.Few readersHow to add a team member
You can add a team member by going to Settings -> Invite TeamFew readersHow are RSS feeds counted?
Each unique RSS feed counts as 1 RSS feed.
If you have the same RSS feed connected to multiple social accounts, that still only counts as 1 RSS feed toward your limit.
It's saying I have exceeded my RSS feed limit, but I dont think I have?
If you add the same RSS feed URL to multiple accounts at the same time, it will only count as 1 RSS feed toward your limit.
However, if you add the same RSS feed URL NOTFew readersWhen I add a "Call" CTA button, what phone number does it use?
When you add a Google My Business post with a "Call" CTA button, it will automatically take the primary phone number listed in your Google My Business account.Few readersDoes OneUp support spintax?
OneUp does not support spintax.Few readersHow do I change the email address of my account?
To change the email address of your OneUp account, send an email request to davis@oneupapp.io
Make sure to state the current email address of your OneUp account, and the email address that you would like to change to.Few readersI don't see all my Pinterest boards when trying to post to Pinterest
If you do not see all your Pinterest boards or if you recently added a new board, you will need to refresh your Pinterest account connection.
After, you should see all your boards.Few readersIs there a free forever plan?
Unfortunately there is not any free forever plan.Few readersWhat social networks does OneUp support?
OneUp currently supports Facebook, Twitter, LinkedIn, and Google My Business, Pinterest, and Stocktwits.Few readersHow to pause posts
You can pause posts by click the "Pause Queue" button, or by visiting this page: https://www.oneupapp.io/pausequeueFew readersHow can I connect more than 1 account of the same social media?
If, for example, you want to connect 2 different Twitter accounts, connect the first one.
Then log out of Twitter.
Log into the other Twitter account.
Then click the Connect button on the Accounts page of OneUp, and it will connect your 2nd Twitter account.Few readersImages and link previews
When you add a link to your post, it should publish to Facebook, LinkedIn, and Twitter with a link preview (for Twitter, only if the URL has a Twitter card set)
However, when you add an image to your post with a link in it, the image will override any link preview on Facebook, LinkedIn, or Twitter.
What is the difference between an image and a link preview?
This is a link preview:Few readersInstagram account connection help
Instagram does not allow scheduling tools to post directly to Instagram.
So instead, OneUp's mobile app will send you a notification each time your scheduled Instagram post is ready to be published.
You can download the OneUp app for iPhone here: https://apps.apple.com/us/app/oneup-social-media-scheduler/id1533692450
You can download the OneUp app for Android here: https://play.google.com/store/apps/details?id=com.oneupmobileFew readersTwitter Threads
After you have connected a Twitter account, click “Schedule Twitter Threads” in the Schedule Post dropdown.
Then select your category and Twitter account, and start creating your Twitter thread.
To add another part to yourFew readersDoes OneUp support video posts?
OneUp supports video posts to Facebook and Twitter.
Unfortunately video posts to LinkedIn and Google My Business are not supported at this time.Few readersDoes OneUp support Event posts in Google My Business?
Yes. When you select a GMB account in the single post scheduler, you will see this option:
Once clicked, you will see the option to add an Event title, Start date, and End date.Few readersHow do I update my payment info/billing/credit card?
You can update your payment in the Manage Billing section on the Current Plan page.Few readersAdding RSS feed posts to your Drafts folder
When you add an RSS feed, you have 2 options:
You can have your posts automatically publish when a new item comes into the feed, or
You can have your posts from the feed go into your Drafts folder (requires manually publishing posts)
Most people prefer option 1.
Why would I want to have posts go to my Drafts folder instead?
There are 3 main reasons some users choose to have pFew readersHow do I cancel my plan/subscription?
You can cancel your subscription on the Billing page.Few readersDifferent types of Google My Business (GMB) posts
By default, posts to Google My Business are "What's new" posts.
To make it an Event post, you can check the box "Is this a Google My Business Event post":
For Offer posts, choose the "Get offer" CTA option. Adding dates and times to Offer posts is not supported by Google My Businesses API currently, so the only way to add those options is natively on the GMB dashboFew readersPosting to a Facebook Group as a Page
When scheduling a post to a Facebook Group, you can choose to have the post published by your personal profile, or have it published as your Facebook Page.
When you select a Facebook Group as the post destination in the scheduler, you will see this option:
NOTE: To post to a Facebook Group as a Page, your Page must be an Admin of the Group.
If your Page is not an Admin of the Group, tFew readersTeam member is not receiving invitation email
If you have invited a team member, but they have not received the email invitation yet, ask them to check their spam folder for the password reset email.
If you still cannot find the password reset email, try whitelisting (adding to email contacts) the email address support@oneupapp.io and then send it again.Few readersWhat is the best image size for posting too all platforms?
Typically 1080 x 1080px images work well across all social media platforms.
However, any images larger than 400 x 400px and smaller than 2500 x 2500px should publish fine on all platforms.Few readersCan I use OneUp with multiple clients or companies in the same plan?
Yes, you can use OneUp with multiple different clients or companies in the same plan.
Creating categories for each company makes it easy to separate and filter posts by different companies.Few readersDrafts
If you click the "Add to Drafts" button, it will add your post to the Drafts folder. However, after adding it to your Drafts, you can still immediately publish the post, and the post will still stay in your Drafts folder.
You can find your Drafts folder in the queue:Few readersHow to post with a link preview in a Facebook post, but without the link URL showing in the text
Many people want to post their link on Facebook with a link preview, but do not want the URL showing in the text of the post.
Here is how to do that in OneUp.
First, type in your link:
Then click away from the text box, and you should see a link preview appear:
After, delete the link from the text, and the linFew readersIs it possible to bulk edit posts that have already been scheduled?
Unfortunately it is not possible to bulk edit posts that are already scheduled. You can only edit 1 post at a time.
In some cases, it may be easier to delete posts, and then schedule completely new posts with the updated post information.Few readersDoes OneUp support LinkedIn "Articles"?
Unfortunately LinkedIn "Articles" are not supported, as LinkedIn does not allow scheduling tools to do so.
They can only be done natively on LinkedIn.
Only normal LinkedIn posts are supported on OneUp.Few readersWhy does my tweet not show a link preview?
All tweets scheduled in OneUp will publish exactly as if they were published directly on Twitter.
OneUp will try to display link post’s previews inside of the tweets preview. Typically if the link’s website has Twitter Cards enabled a preview should display. To verify if the site you are linking to has a Twitter Card, and to see what it will look like, enter the link into Twitter’s Card validator.
Learn more about [Twitter Cards](https://developer.twiFew readersDoes OneUp support Stocktwits?
Yes, you can schedule Stocktwits posts with OneUp.
Just go to the Accounts page and click the Stocktwits button to connect your Stocktwits account:Few readersWhy can't I see the account connection buttons?
You should see all the social media account connection buttons on the Accounts page of OneUp:
If you do not, it is most likely because you have an ad blocker that blocking the buttons from showing.
Try disabling your ad blocker, and it should then show you all the account connection buttons.Few readersHow do I set an already scheduled post to repeat?
You can set a previously scheduled post to repeat by clicking the blue bar at the bottom of the post:Few readersHow to enable notifications for the OneUp mobile app
When you first sign in to the OneUp mobile app, you will need to allow for notifications, otherwise you will not know when your Instagram posts are ready to be published:
If you accidentally clicked "Don't Allow", you will need to go to the "Settings" app on your phone and find OneUp, then click on "Notifications".
![](https://storage.crisp.chat/users/helpdesk/website/bf8ea22a8c0ca000/imaFew readersIs it possible to set posts to repeat at intervals such as "the first Monday of each month" or "the second Friday of each month"?
Unfortunately OneUp does not support repeat intervals such as "the first Monday of each month".
Workaround:
If you have a post that needs to be on the first Monday of every month, we recommend creating a post and scheduling it for the first Monday of the month, but choose for it to only post once (rather than repeat).
Then click the "Schedule another post" option, which will save all the post info, and this time schedule the same post for the first Monday of the following montFew readersBusiness Instagram account not found when connecting Instagram
Why do I need to connect to Facebook when connecting Instagram?
Facebook owns Instagram, and only allows Business Instagram accounts to be connected through a linked Facebook Page.
If you are having issues connecting a Business Instagram account, there are two important things to double-check:
Is your Instagram account linked to a Facebook Page?
You can confirm this in your Facebook Page settings under "Instagram Settings". If it is not linked, you can link it thereFew readersMy GMB post shows as Published, but I don't see it in my GMB listing?
If your Google My Business post is showing as Published, but you cannot see it, try logging into your GMB dashboard and go to the Posts section.
In the Posts section of your GMB dashboard, look to see if your post was rejected by GMB:
Some reasons for rejected posts include use of stock photography oFew readers
