• Personal Facebook Profile / Does OneUp supports Facebook Profiles?

  Facebook does not allow scheduling tools to post directly to personal Facebook Profiles. So instead, OneUp's mobile app will send you a notification each time your scheduled personal Facebook Profile post is ready to be published. You can download the OneUp app for iPhone here: https://apps.apple.com/us/app/oneup-social-media-scheduler/id1533692450 You can download the OneUp app for Android here: https://play.google.com/store/apps/details?id=com.oneupmobile TIP: It should be the firsPopular

• Failed Post Help

  Scroll down or use Command/Control + f to find your failed post error message, and how to fix the problem colorPopular

• What does "number of scheduled posts" mean?

  Depending on your plan, you'll be able to schedule a certain number of posts in advance. This is NOT a weekly, monthly, or overall post limit, rather it's the total number of scheduled posts you can have at any one time. EXAMPLE: Let’s say you are on the Free Plan and already have 6 posts scheduled. You would not be able to schedule any more posts. However, as soon as one of your posts gets published, you will be able to schedule another post and top your scheduled posts bacPopular

• What counts as a social account?

  Each Facebook Page counts as 1 social account. Each Facebook Group counts as 1 social account. Each personal Facebook Profiles counts as 1 social account. Each Instagram account counts a 1 social profile. Each LinkedIn Profile counts as 1 social account. Each LinkedIn Page counts as 1 social account. Each Twitter account counts as 1 social account. Each Google My Business location that is connected to OneUp counts as 1 social account. Each Pinterest account counts as 1 social account. For exampPopular

• RSS feed help

  Looking to auto-post FROM one social media account TO another social media account? Take a look here. How to post automatically using RSS feeds First, go to Auto-post from RSS feeds in the Schedule Post dropdownPopular

• OneUp is not connecting all of my accounts

  Popular

• Posting to Instagram via mobile notifications

  Instagram only allows direct publishing of Posts, Reels, and Stories for Business and Creator Instagram accounts (See guide for direct publishing to Instagram) For personal Instagram accounts: ☝️Important info ☝️ You can download the OneUp app for iPhone here: https://apps.apple.com/us/app/onPopular

• Why does my tweet not show a link preview?

  All tweets scheduled in OneUp will publish exactly as if they were published directly on Twitter. OneUp will try to display link post’s previews inside of the tweets preview. Typically if the link’s website has Twitter Cards enabled a preview should display. To verify if the site you are linking to has a Twitter Card, and to see what it will look like, enter the link into Twitter’s Card validator. Learn more about Twitter Cards (https://developer.twiPopular

• Timeslots help

  Creating a Timeslot allows you to set predetermined timeslots for your posts, such as every weekday at 12:30 PM. When you choose "Add to Timeslot", that post will be added to the next unfilled Timeslot under that Category and Account. This way, you do not need to manually choose a date and time for each scheduled post.Popular

• Bulk Upload

  You can bulk upload images, GIFs, and videos directly from your computer, or via a CSV (see CSV article). If you want to bulk upload images, you can choose to upload from a variety of different sources, such as from your computer, direct image links from the web, DropBox, Google Drive, and more.Popular

• Direct posting to Instagram

  Direct posting to Instagram is supported for Business and Creator Instagram accounts. OneUp also supports adding a first comment, Location tagging, Stories, and Reels for Instagram. (We wish we could support direct posting to Personal Instagram accounts, but unfortunately these limitations come from Instagram 😕)Popular

• How to post to Facebook Groups using OneUp

  If you are an admin, you must first add OneUp to your Facebook Group's apps. To do so, go to your "Group settings" on a computer - not from a phone: (https://storage.crisp.chat/users/helpdesk/website/bf8ea22a8Popular

• Does OneUp support Instagram Stories? Can I schedule an Instagram Story?

  Yes, OneUp supports DIRECT POSTING to Instagram Stories 😊 To schedule an Instagram Story, choose "Schedule Instagram Story" from the Schedule Post dropdown: Then select which Instagram account(s) you woulPopular

• Are multi-image posts supported? Can I upload multiple images to 1 post? Carousel posts? Are video posts supported?

  Yes, multi-image posts are supported on Instagram, LinkedIn, Facebook, and Twitter. OneUp supports up to 10 images on each post (and only 9 images for LinkedIn posts) Video posts are supported on Facebook, LinkedIn, Instagram, and Twitter For direct publishing to InsPopular

• Does OneUp have any analytics or reporting?

  Yes! You can find OneUp's analytics here: https://www.oneupapp.io/analytics (if you already have a OneUp account) OneUp supports Analytics and Reporting and it's included for free on the Growth Plan, Business Plan, and Enterprise Plan. It's also available on any lower plans for a $50/month add-on. That gets you: ✅ Unlimited social accounts ✅ Facebook, Instagram, Google Business Profiles, Twitter, LinkedIn, Pinterest, YouTube, and more ✅ In-depth analytics ✅ Unlimited downloadable reporPopular

• Contact support

  Have a question? Most answers can be found in OneUp's helpdesk If you can't find the answer in the helpdesk, you can contact support via the chat in the bottom right corner of your screen :Popular

• OneUp Video Tutorials

  Click here for a screenshot by screenshot guide of how to schedule a postPopular

• Can I add emojis to my posts?

  Yes, you can add emojis via the emoji selector, or you can copy and paste emojis in, or you can use these keyboard shortcuts to pull up an emoji keyboard: Mac: Control + Command + Space bar Windows: Windows button + ; (a semi-colon)Popular

• How to use Categories

  All posts in OneUp must belong to a category. When you are getting started, you will see that there is already a default category created, called "Category 1". Do I need more than 1 category? No, you can certainly use just 1 category. The majority of OneUp users only have 1 category 😊 What are categories used for? Categories allow you to group accouPopular

• How to bulk upload via CSV

  CSV files can have up to 3 columns (without headers). The first column is required, the second and third columns are optional: REQUIRED The First column contains the message of your post and any link(s). OPTIONAL The Second column contains the URL of the image you want in your post. If you want to create a post without an image, you can leave this column empty. Note that this is where you put your image URL. If you want a link in your post, that goes in theSome readers

• Can I change the category of a schedule post?

  Unfortunately you cannot change the category of a post once it's been scheduled, but instead you can duplicate the post, then choose the correct category when scheduling it again. (just make sure to delete the original post afterwards though)Some readers

• How to schedule TikTok posts with OneUp

  OneUp supports direct publishing of videos to TikTok accounts (no need for mobile notifications). Thumbnails, captions, mentions, and hashtags are all supported as well 😊Some readers

• How is each GMB location counted?

  Each Google My Business location counts as 1 social profile, whether they are all the same business or not. That counts as 3 social profiles. That counts as 3 social profiles. That countsSome readers

• Upgrade plan FAQs

  I signed up for a 7-day trial of one plan, but instead want to trial a different plan. How can I switch plans on the trial? If you wish to trial a different plan, please send an email to davis@oneupapp.io If you click "Upgrade Plan" and purchase a different plan, it will be immediately charged (no longer a 7-day trial). If I am on a trial and move to a paid plan before the end of the trial, will I get charged twice? No, you will only get charged once. Your previousSome readers

• Adding images to the Photos section of Google My Business

  Posts - Show up in the Posts section of Google My Business and expire after 7 days. Photos - Show up in the Photos section of Google My Business and will stay on your account unless you manually delete them. After adding an image whilSome readers

• Are bold or italics font supported? Is Unicode supported? Is text formatting supported in OneUp?

  Yes, you can format your font with bold, italics, and many other rich font choices here: To use, just select which text in your post you want to format: Then select which rich font you want it changed to:Some readers

• When I post something on my Facebook Page, I want it to auto-post on another social network

  Many people have requests like this: I am looking to set something up so that when I post on Facebook directly, it automatically posts the same thing on my Google Business Profile. OR I want to post to a Facebook Page directly, but then have that post automatically go to LinkedIn as well. OR I want to post to a Facebook Page directly, but then have that post automatically go to another Facebook Page as well. Or some other combination like that. Here is how to do it with OSome readers

• Why don't I see any scheduled or published posts from my RSS feed?

  OneUp automatically checks for new posts from RSS feeds once every 20 minutes for RSS feeds, and once every 6 hours if you are auto-posting from a Facebook Page. It's been more than 20 minutes (or 6 hours if auto-posting from a FB page) and I dont see my post? In this case, open up your RSS feed URL in a new tab (it normally ends in /feed such as https://blog.oneupapp.io/feed). Find the most recent Item in the feed, and check the date and time of that most rSome readers

• Does OneUp support video posts?

  OneUp supports video posts to Facebook, Instagram, YouTube, TikTok, Twitter, Pinterest, and LinkedIn (both personal profiles and company pages). Videos post to all these social networks as a native video (meaning it looks the same as if you posted directly to the social network 😊). And yes, even for LinkedIn personal profile and company pages! Instagram Reels, Facebook Reels, TikTok, and YouTube & YouTube Shorts are all supported, and all will publish DIRECTLY 😊 Unfortunately Google BusineFew readers

• How to use the OneUp Chrome Extension

  To access the OneUp Chrome extension, click here. Then click "Get Chrome Extension": Once downloaded, you will see the extension in the top right corner of your Chrome browser. WheneveFew readers

• Mentions and Tagging

  Tagging/Mentioning is supported for Facebook, Twitter, LinkedIn, Instagram, and TikTok While on the Create a Post page, if you have only a Facebook account selected OR only a Twitter account selected OR only a LinkedIn account selected, you can tag/mention a user by typing @ and then some letters: If you have more than 1 social network account selected, you will need to click the ✏Few readers

• How do I shorten my links? Bitly help

  If you have an existing Bit.ly account, you can connect it to OneUp to automatically shorten all of your links. If you don't have one, they're free! Go grab one at Bitly.com. If you have Bit.ly connected, you can also use it to track clicks on your links. Just log into your account on their page, and check out their analytics. To connect your Bit.ly account to OneUp, go to the Accounts page and click "Advanced Settings", then you will see the Bitly connect button: (https://storage.Few readers

• First comment in Instagram posts

  For direct posts to Business Instagram accounts, you can add a first comment that will be automatically added to your Instagram post: Many people use the first comment as the place to put their hashtags, to avoid cluttering the post's main caption.Few readers

• My RSS feed is not working

  If you are trying to add an RSS feed, you may be getting this error message: First, make sure that your RSS feed is valid. Most RSS feeds URLs will look something like this: www.example.com/feed/ If you put a valid RSS feed URL into the addressFew readers

• How to post with a link preview in a Facebook post, but without the link URL showing in the text

  Many people want to post their link on Facebook with a link preview, but do not want the URL showing in the text of the post. Here is how to do that in OneUp. First, type in your link: Then click away from the text box, and you should see a link preview appear: After, delete the link from the text, and the linFew readers

• Post previews

  As you create a post, OneUp will display a preview for each social account you've selected. As you add to your post, each preview displays updates in real time so you can see what your audience will see. NOTE: Social networks regularly make updates to their formatting, so your post may appear slightly different when published. Links Link previews are as accurate as possible,Few readers

• Instagram account not found when connecting Instagram

  Why do I need to connect to Facebook when connecting Instagram? Facebook owns Instagram, and only allows Business or Creator Instagram accounts to be connected through a linked Facebook Page. If you are having issues connecting a Business or Creator Instagram account, there are 4 important things to double-check: Is your Instagram account linked to a Facebook Page? You can confirm this in your Facebook Page settings under "Linked Accounts". If it is not linked, yFew readers

• How to schedule Twitter Threads

  After you have connected a Twitter account, click “Schedule Twitter Threads” in the Schedule Post dropdown. Then select your category and Twitter account, and start creating your Twitter thread. To add another part tFew readers

• Interval between posts via RSS feed

  This is where you set how many minutes between posts you prefer ONLY IF two or more posts come into the queue at the same time. For example, if you choose Queue up all posts now (up to the max) and itFew readers

• Team Members, Assigning Social Accounts, Post Approvals, and collaborating via Internal Notes

  You can add a team member by going to More -Team Members: Once you add a team member, you can assign specific social accounts to that team member by clicking the "+ Add" button: IfFew readers

• Posting to a Facebook Group as a Page

  When scheduling a post to a Facebook Group, you can choose to have the post published by your personal profile, or have it published as your Facebook Page. When you select a Facebook Group as the post destination in the scheduler, you will see this option: NOTE: To post to a Facebook Group as a Page, your Page must be an Admin of the Group. If your Page is not an Admin of the Group, tFew readers

• Why aren't all my connected accounts showing on the Create A Post page?

  If some of your connected social accounts are not showing when scheduling a post, make sure that they are enabled on the Category page of OneUp:Few readers

• Does OneUp support Facebook Stories and Facebook Reels? Can I schedule a Facebook Story or Facebook Reel?

  Yes! OneUp supports direct posting of both Instagram Reels and Facebook Reels (for Facebook Pages). To schedule a Facebook Story or Reel to a personal Facebook Profile, simply schedule a post like normal, selecting your personal Facebook Profile as the destination. When you open the post in the OneUp mobile app, click "Share this on Facebook". You will then see the option to post itFew readers

• How to schedule a post?

  Connect at least one account on the Accounts page In the Schedule Post dropdown, choose "Schedule a post" Choose which category, then select which account(s) you want to post to AFew readers

• Google My Business guide

  Are you using Google My Business? For those unfamiliar, Google My Business (not to be confused with Google+) is a platform that Google created to help businesses manage the search results that show when someone searches your business name. This is where businesses manage the contact information, open hours, reviews, and pictures that show in Google search results. If you want to learn more about Google My Business, check out this blog post (https://medium.com/@davis1/how-to-schedule-posts-Few readers

• Can I schedule Google My Business (GMB) posts to a chain?

  Yes, you can publish Google My Business posts to a chain with OneUp, regardless of how many locations the chain has 😊 Click here to learn how each GMB location is counted.Few readers

• How can I check my image size or image dimensions?

  To check the dimensions of your image, first click on the image in OneUp. This will open the image in a new tab. Then hover over the newly opened tab with your curser. This will show you the dimensions of the image.Few readers

• How many accounts can I connect?

  The account limits are as follows: Free plan: 2 accounts Starter plan: 3 accounts Intermediate plan: 10 accounts Growth plan: 30 accounts Business plan: 100 accounts Enterprise plan: 1000 accounts What counts as an account? One social media account - be it a Twitter account, a LinkedIn profile, a LinkedIn page, a Facebook group, a Facebook page, Google My Business location etc. - counts as one social account. You can have any combination of accounts connected in OneUp, but the total number neFew readers

• Multi-image Instagram posts on Android

  If you are on an Android phone, you may not see the multi-image icon (❐) when trying to post to Instagram. This a limitation from Instagram's end on Android (they only allow 1 image when another app opens the Instagram app). So as a workaround, you can click "Share to Instagram" in the OneUp mobile app, so the caption gets copied to your phone, and the images get downloaded to your phone's gallery. Then just close the OneUp mobile app, and open the Instagram mobile app on your phone, aFew readers

• Can I delete a published post?

  If a post has already been published, it has to be deleted on the social network it was published on.Few readers

• Why is it showing as "Published by OneUp" on Facebook?

  When posting on a Facebook Page, only you will see the "Published by OneUp", others will not see it. When posting to a Facebook Group through OneUp, it will show "OneUp" at the top of each post to everyone. This is per Facebook's rules and cannot be changed or removed.Few readers

• Bulk scheduling help

  To edit or select accounts for all posts at once, click on the blue banner at the top: You can then bulk update all posts at once, and choose which accounts to post to for all your posts: For example, if you select one of the accounts in the bulk update section, it will then select that account for all posts. AfFew readers

• When I click "Share this post on Instagram" in the mobile app, it just spins?

  If you click "Share this post on Instagram" (or "Share this post on Facebook") and the button just spins, that means you did not grant OneUp permission to access your photos (this is how OneUp downloads your image and opens it in Instagram or Facebook). To fix this issue, you can delete and download the OneUp mobile app again. After, go to your Notification History and open a post. Click "Share this post to Instagram" (or "Share this post on Facebook") and make sure you click "OK" on this popuFew readers

• "Posted by OneUp" watermark on Free Plan

  On the Free Plan, all posts will have a "Posted by OneUp" watermark added to the end of the text of each published post: You can start a trial of a paid plan here to remove the watermark: https://www.oneupapp.io/subscribestripeFew readers

• GDPR

  About We are committed to our users’ rights to privacy. We promise to share transparently all aspects of how the OneUp product and website work in regards to privacy, terms, and personal data, and we are in full support of efforts to ensure your protection online. The following is a collection of information and resources to help answer any questions you have about your experience with OneUp. We’re grateful for your interest and proud to have you as a part of our community! GDPR complianFew readers

• My Instagram or personal Facebook Profile post shows as published, but I don't see it

  If you have an Instagram Story, a post to a personal Instagram account, or a post to a personal Facebook Profile that shows as Published, that means you should have received a notification on your phone from the OneUp mobile app. You can see your past post notifications in the Notification History tab of the OneUp mobile app:Few readers

• Rescheduling the same failed post to multiple accounts at the same time?

  If you scheduled a post that failed to publish on multiple social media accounts, you probably don't want to click the "Reschedule post" button over and over again. Instead, it may be more efficient for you to simply schedule the post again from scratch, where you can select all of your accounts while scheduling. If you want to schedule the post to multiple accouFew readers

• UTM Parameters

  UTM parameters allow you to track link clicks back to the original source in analytics tools like Google Analytics. If you are unfamiliar with UTM parameters, you can learn more about them here. You can enable UTM parameters on your OneUp account here: https://www.oneupapp.io/socialaccountutm If enabled, all links will publish witFew readers

• Does OneUp have a mobile app?

  Yes, you can download the OneUp app for iPhone here: https://apps.apple.com/us/app/oneup-social-media-scheduler/id1533692450 You can download the OneUp app for Android here: https://play.google.com/store/apps/details?id=com.oneupmobile TIP: It should be the first app if you search "OneUp social media" in either the App Store or Play StoreFew readers

• Do repeating posts count as more than 1 post in regards to my queue limit?

  No. Even if a post is set to recycle weekly for 1000 straight weeks, it will only count as 1 scheduled post in your queue at a time.Few readers

• My RSS isn't posting with images

  For OneUp to pull an image from your RSS feed posts, there has to be an image URL set in the Description tag of each item in the feed.Few readers

• Calendar view help

  In the Calendar, you can filter your calendar to by Scheduled Posts or Published Posts: You can also filter posts by specific account or category. Can I edit a post in Calendar view? Yes, you can click on a post to edit the text, image, date, time, or delete the post. You can also drag and drop posts to different dates. To edit the repeat frequency or the CTA button in GoFew readers

• First comment in LinkedIn posts

  When posting to LinkedIn Profiles or Pages, you can add a first comment to your post: Here is what it looks like once posted on LinkedIn: Why would I want to add a first comment on my LinkedIn post? If you want to include a link in your LinkedIn post, many people prefer putting the link in the first coFew readers

• How to change link preview image

  You can update your link preview image by using a website like https://peek.link/Few readers

• Google My Business CTA buttons in posts via RSS feeds

  If you select a Google My Business account when adding an RSS feed, you will see an option to add a CTA (Call-To-Action) button to each of your posts. There are two options for the URL in your CTA buttons: You can specify a URL that will be used as the CTA link in every post from this RSS feed. OR you can have the CTA link automatically populated with the URL from each post from your feed. (hFew readers

• Using website listed on GMB for CTA button

  When creating a GMB post, if you check the "Use GMB website as the CTA button for each specific location" box, it will input the website of each specific selected GMB location into the CTA button field. For example, lets say you have 2 different GMBs: "Mike's Restaurant" whose website listed on their GMB is "mikesrestaurant.com" "Jim's Restaurant" whose website listed on their GMB is "jimsrestaurant.cFew readers

• How to enable notifications for the OneUp mobile app

  When you first sign in to the OneUp mobile app, you will need to allow for notifications, otherwise you will not know when your Instagram or Facebook posts are ready to be published: If you accidentally clicked "Don't Allow", you will need to go to the "Settings" app on your phone and find OneUp, then click on "Notifications". (https://storage.crisp.chat/users/helpdesk/website/bf8ea22aFew readers

• My posts are not publishing on Stocktwits

  If your posts are not publishing on Stocktwits, it usually means that your image is too large or small for Stocktwits API. If you keep images between 450x500 and 1000x1000 pixels, your Stocktwits posts should publish fine. You can resize images for free using this website: https://imageresizer.com/Few readers

• Can I add CTA buttons for Google My Business posts that are bulk uploaded?

  Yes, you can add a CTA button to your Google My Business via bulk upload. Once you get to the scheduling page and select a Google My Business account, you will see the option to add a CTA button on each individual post. If you want to add a CTA button for all posts at once instead, click the blue banner at the top. (https://storage.crisp.chat/users/helpdesk/website/bf8ea22Few readers

• Reviews - Does OneUp support responding/replying to Google Business Profile reviews?

  Yes, OneUp supports viewing and replying to Google Business Profile reviews 😊 If you have Google Business Profile(s) connected, it will show you all the reviews for each location. You can filter reviews by: specific location reviews that haven't been replied to newest, highest, or lowest rating And then reply to reviews directly from within OneUp 🤓 You can even click the "SFew readers

• Auto-generate captions for posts with AI

  On the Create A Post page, you will see this "Auto-generate caption" button: Once clicked, you can type in a prompt and it will automatically create a post for you: Click the "Insert" button and the caption will be automatically added to your post, where you can make any edits or aFew readers

• How do I cancel my plan/subscription?

  You can cancel your subscription from the Billing & Subscription section:Few readers

• How do repeating posts work?

  Repeating posts will automatically repeat based on the options you select. Examples For posts that have a daily interval set, the post will repeat at the same time as the original. Example: Today at 11am, tomorrow at 11am, the next day at 11am... until you cancel or the post expires. For posts that have a weekly interval set, the post will repeat at the same time and same day of the week as the original. Example: This Friday, next Friday, the following Friday, etc. For posts thFew readers

• My Instagram post or personal Facebook Profile post is opening without the caption

  When you click "Share this post on Instagram" or "Share this post on Facebook" in the OneUp mobile app, it automatically copies your post's caption to your phone. You just need to tap and hold in the caption box in Instagram (or Facebook), and you will get a "Paste" option. Select it and it will paste your caption into your post 😊Few readers

• Rejected GMB posts

  If your Google My Business post is showing as Published, but you cannot see it, try logging into your GMB dashboard and go to the Posts section. In the Posts section of your GMB dashboard, look to see if your post was rejected by GMB: Some reasons for rejected posts include use of phone numbers in thFew readers

• RSS feed publishing options

  When connecting an RSS feed to OneUp, you will see these publishing options: 1 When you add an RSS feed, you have 2 options: You can have your posts automatically publish when a new item comes into the feed, or You can have your posts from the feed go into your Drafts folder (requires manually scFew readers

• How are RSS feeds counted?

  Each unique RSS feed counts as 1 RSS feed. If you have the same RSS feed connected to multiple social accounts, that still only counts as 1 RSS feed toward your limit. It's saying I have exceeded my RSS feed limit, but I dont think I have? If you add the same RSS feed URL to multiple accounts at the same time, it will only count as 1 RSS feed toward your limit. However, if you add the same RSS feed URL NOTFew readers

• How do I cancel my trial?

  You can cancel your trial from the Billing & Subscription section:Few readers

• Images and link previews

  When you add a link to your post, it should publish to Facebook, LinkedIn, and Twitter with a link preview (for Twitter, only if the URL has a Twitter card set) However, when you add an image to your post with a link in it, the image will override any link preview on Facebook, LinkedIn, or Twitter. What is the difference between an image and a link preview? This is a link preview:Few readers

• How can I switch plans while on the 7-day free trial?

  To switch plans while on the 7-day free trial, send an email request to: davis@oneupapp.io Include which plan you would like to switch your trial to, specifying either Monthly or Annual.Few readers

• What happens to my posts if I delete a category?

  If a category has content associated with it, deleting that category will delete all of your scheduled posts in that category. This cannot be undone, so please be extremely careful when deleting a category!Few readers

• Does OneUp support adding Alt Text to images?

  Yes, OneUp supports adding Alt Text to images for Facebook, Twitter, LinkedIn, and Pinterest (unfortunately the other social networks do not support Alt Text). You can add Alt Text on images here: What is Alt Text? You can add a description, sometimes called alt-text, to your photos so they’re accessible to even more people, including those who are blind or visually impaired. Good descFew readers

• What are the character limits for each social network?

  Each type of social account has its own character limitations in place. Here they are: Twitter: 280 Pinterest: 500 Instagram: 2,200 Facebook Pages: 5,000 Facebook Groups: 5,000 LinkedIn individual profiles: 3,000 LinkedIn company pages: 3,000 Google My Business: 1,500 TikTok: 2,000Few readers

• I run a social media agency. Can I manage multiple client accounts under 1 OneUp account?

  Yes, you can manage multiple clients under a single OneUp account. You can create Categories in OneUp to group accounts together under the same client name. There is no limit to the number of Categories you can create.Few readers

• Does OneUp support LinkedIn Groups?

  OneUp does not support LinkedIn Groups. Unfortunately LinkedIn's API only allows scheduling tools to connect personal profiles and company pages, but not LinkedIn Groups.Few readers

• How do duplicate a post, or copy a post from one account to another account?

  You can do so by clicking the "Duplicate this post" button. It can be found on posts in both the Scheduled and Published sections. In the Scheduled Posts section, it is in the dropdown menu on the post: In the Published section, it can be found in the bottom right corner of the post. Once clicked, yFew readers

• Can I edit a post that has already been published?

  If your post has already been published, you will need to edit it on the platform in was published on. It cannot be edited from OneUp once published.Few readers

• Does OneUp support Instagram?

  Yes, Instagram is supported on OneUp: https://oneup.crisp.help/en-us/article/direct-posting-to-instagram-mhc5a5/Few readers

• Does OneUp support GIFs?

  Yes, you can upload GIFs by selecting "Add image file", then uploading a GIF file from your computer. GIFs are supported on Facebook, Twitter, and LinkedIn.Few readers

• Are you able to customize posts for each social network?

  Yes, you can do so by clicking this button on the Create A Post page:Few readers

• How do I change the email address of my account?

  You can update your email address from the Billing & Subscription section of your OneUp account:Few readers

• I have an auto-post from one social network to another set up. I posted on the one social network, but I am not seeing it on the other?

  If you have an auto-post from one social network to another, and do not see your post published on the second social network, here is most likely why: OneUp checks for new posts in your RSS feed once every 20 minutes. However, when you create your source RSS feed (the social network you are posting FROM), you most likely used a tool like RSS.app or FetchRSS. Both of these tools only check for new posts in the source feed once every 24 hours on their free plans. If you need a faster check tiFew readers

• How can I connect more than 1 account of the same social media?

  If, for example, you want to connect 2 different Twitter accounts, connect the first one. Then log out of Twitter. Log into the other Twitter account. Then click the Connect button on the Accounts page of OneUp, and it will connect your 2nd Twitter account.Few readers

• What is the pricing? Is there a free plan?

  Yes, OneUp has a Free Plan :) You can check out the Pricing page to learn more: https://www.oneupapp.io/priceFew readers

• Reestablishing authorizations for Facebook and Instagram account connections

  If you are still having issues connecting your accounts after following all the previous steps, you'll need to remove OneUp from your Business Integrations in Facebook entirely, in order to then reestablish the authorization for OneUp for access your Facebook account with the correct permissions. You can do that by clicking the Remove button next to OneUp: (https://storage.crisp.chat/users/helpdesk/website/bf8ea22a8c0ca0Few readers

• Drafts

  If you click the "Add to Drafts" button, it will add your post to the Drafts folder. However, after adding it to your Drafts, you can still immediately publish the post, and the post will still stay in your Drafts folder. You can find your Drafts folder in the queue:Few readers

• Why aren't URLs showing as clickable links in my Instagram posts?

  Instagram does not allow links in posts. Most Instagram users put a link in their Instagram bio instead.Few readers

• Why is my post limit 150 while on the trial?

  All trials have a post limit of 150 scheduled posts. This is to protect against spammers abusing our platform. Once you are on a paid plan, your scheduled post limit will be lifted to the limit of the plan you selected. If you wish to move to a paid plan immediately, you can do so here: https://www.oneupapp.io/subscribeFew readers

• How to pause posts

  You can pause posts by click the "Pause Queue" button, or by visiting this page: https://www.oneupapp.io/pausequeueFew readers

• How do I update my payment info/billing/credit card?

  You can update your payment in the Manage Billing section on the Subscription & Billing page.Few readers

• Why do I need to refresh my account connection?

  OneUp uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must refresh your social account connection to OneUp. Doing this generates a new token. Each social network has policies and security algorithms intended to keep its users’ accounts and data secure. When a social network identifies certain actions on an account, that social network forces its token to expire, which causes the account to disconFew readers

• Team member is not receiving invitation email

  If you have invited a team member, but they have not received the email invitation yet, ask them to check their spam folder for the password reset email. If you still cannot find the password reset email, try whitelisting (adding to email contacts) the email address support@oneupapp.io and then send it again.Few readers

• Different types of Google My Business (GMB) posts

  OneUp supports scheduling What's New, Event, and Offer posts for Google Business Profiles:Few readers

• When I add a "Call" CTA button, what phone number does it use?

  When you add a Google My Business post with a "Call" CTA button, it will automatically take the primary phone number listed in your Google My Business account.Few readers

• Does OneUp support spintax?

  OneUp does not support spintax.Few readers

• It is adding my link to the end of my Pinterest post's description

  When you add a destination link to your Pinterest post, it must begin with "https" or "http". For example, https://www.oneupapp.io instead of www.oneupapp.io If your link does not have https or http at the front, it will incorrectly post like this:Few readers

• Can I schedule Event posts in Google My Business?

  Yes, OneUp supports scheduling Event posts for Google Business Profiles. When on the Create A Post page, you will see the option to choose Event as the post type:Few readers

• What is the best image size for posting too all platforms?

  Typically 1080 x 1080px images work well across all social media platforms. However, any images larger than 400 x 400px and smaller than 2500 x 2500px should publish fine on all platforms.Few readers

• How do I set an already scheduled post to repeat? Change repeating interval?

  You can set a previously scheduled post to repeat by clicking the blue bar at the bottom of the post: If you need to change the repeat interval of a post that is already scheduled, you can do so by clicking "Change" in the blue bar:Few readers

• No accounts got refreshed

  Before refreshing an account, open that social network in a new tab (I.e. go to linkedin.com) and make sure you are currently logged into the specific social account you are trying to refresh. If you are refreshing a LinkedIn Company Page, you must be a "Super Admin" on the Company Page (being a "Content Admin" will not work)Few readers

• I am trying to tag/mention a LinkedIn company page or Facebook Page, but it's not showing up

  If you are trying to tag a LinkedIn company page or Facebook Page that has a space in the company name, try putting either a hyphen (-) or a an underscore () in between words while tagging. For example, instead of doing this: Try this:Few readers

• What social networks does OneUp support?

  OneUp currently supports Facebook, Instagram, Twitter, LinkedIn, Google My Business, Pinterest, and Stocktwits.Few readers

• Google Business Profile permissions

  When you connect your Google Business Profiles to OneUp, it requires these boilerplate permissions from the GBP's API: Why does it require giving permissions to "See, edit, create and delete your Google business listings"? These are the standard permissions that GBP's API requires for any tool that wants to post to GBP. However, rest assured that OneUp will never create nor delete a Google busiFew readers

• Why can't I see the account connection buttons?

  You should see all the social media account connection buttons on the Accounts page of OneUp: If you do not, it is most likely because you have an ad blocker that blocking the buttons from showing. Try disabling your ad blocker, and it should then show you all the account connection buttons.Few readers

• How do I access my Canva images that I created previously?

  You can do so by clicking the Canva button, then going to More -Folders -All your designs Do images created in the Canva integration inside of OneUp get saved to my Canva account? Unfortunately Canva images created inside OneUp do not get saved to your Canva account (this is a limitation from Canva's end). Can I resize my images like I can in Canva? Unfortunately Canva's integration does not support resizing images like you can directly in Canva. Canva images createdFew readers

• I am trying to upload an image, but it is stuck at 1% or giving me a NaN% error message

  If you are uploading a photo and it's stuck at 1% or giving a "NaN%" error message, this means that the image file size is too large. Try keeping images under 5MB and 5000x5000 pixels, and they should upload fine.Few readers

• Is it possible to bulk edit posts that have already been scheduled?

  Unfortunately it is not possible to bulk edit posts that are already scheduled. You can only edit 1 post at a time. In some cases, it may be easier to delete posts, and then schedule completely new posts with the updated post information.Few readers

• I didn't receive a notification for my Instagram post / personal Facebook Profile post

  If you are not receiving notifications for Instagram or personal Facebook Profile posts, make sure that you are logged into the correct OneUp account (if you have multiple) on your phone, and that you have enabled notifications. If you are sure you have notifications enabled on your phone, there may a couple reasons why you did not see your post notification: You may have Do Not Disturb enabled during certaFew readers

• Can I use OneUp with multiple clients or companies in the same plan?

  Yes, you can use OneUp with multiple different clients or companies in the same plan. Creating categories for each company makes it easy to separate and filter posts by different companies.Few readers

• Are Reels supported in OneUp?

  Yes, direct posting of both Instagram Reels and Facebook Reels is supported in OneUp 😊 Once you add a video to your Instagram or Facebook Page post in OneUp, you will see this "Post as Reel" option: You can choose which frame of your video you'd like to use as the thumbnail, or upload an image from your computer as the thumbnail. You can also schedule Reels to personal Facebook profiles withFew readers

• Will my scheduled posts in OneUp show as scheduled posts on my Facebook Page, Group, or Twitter account?

  No, your scheduled posts in OneUp will not show in your scheduled posts on your Facebook Page, Facebook Group, or Twitter account.Few readers

• Does OneUp support LinkedIn "Articles"?

  Unfortunately LinkedIn "Articles" are not supported, as LinkedIn does not allow scheduling tools to do so. They can only be done natively on LinkedIn. Only normal LinkedIn posts are supported on OneUp.Few readers

• I'm on Android, and I accidentally chose Direct instead of Feed when posting to Instagram. Now it does not give me the option to choose.

  To fix this, you'll need to go to your Android's Settings, click Apps, then find Instagram. Once there, you will see this "Clear defaults" option at the bottom: Once you tap it, it will fix this issue for you :)Few readers

• When I add an image to the Photos section of GMB, it is also posting it to the Posts section, causing what looks like a double post?

  When you add an image to the Photos section of GMB, GMB automatically adds this image as a Post. This is not OneUp doing this, it is GMB: https://support.google.com/business/thread/22220710?hl=en Unfortunately there is currently nothing that can be done to stop this from happening.Few readers

• I don't see all my Pinterest boards when trying to post to Pinterest

  If you do not see all your Pinterest boards or if you recently added a new board, you will need to go to the Accounts page of OneUp and click the "Pinterest Connect" button. After authorizing the connection again, you should see all your boards.Few readers

• My post seems to be stuck in the Scheduled Posts queue

  If your post is past the scheduled time of when it should have been posted, it is usually caused by a delay in the social networks' API. It normally clears up within a few minutes, and will publish just fine. If it has been over an hour past the scheduled time of your post, reach to customer support for assistance 😊Few readers

• Hashtags, Hashtag Groups, and hashtag suggestions

  OneUp supports adding hashtags in posts. You can add hashtags to posts on all social networks. To add hashtags, you can simply type them into your post: OrFew readers

• Does OneUp support Stocktwits?

  Yes, you can schedule Stocktwits posts with OneUp. Just go to the Accounts page and click the Stocktwits button (under Advanced Settings) to connect your Stocktwits account:Few readers

• Does OneUp support scheduling TikTok posts?

  Yes, OneUp supports scheduling TikTok videos, and videos post DIRECTLY to TikTok 🤓 (no need more mobile notifications). Here is the guide for publishing videos to TikTok with OneUp: https://oneup.crisp.help/en-us/article/tiktok-a69ldy/Few readers

• Is it possible to set posts to repeat at intervals such as "the first Monday of each month" or "the second Friday of each month"?

  Yes :)Few readers

• Team Member Accounts: How to update email address or password

  If you were invited as a Team Member by someone else, you can update your email address or password by asking the account admin to go to the Invite Team page and: remove you as a Team Member then send you a Team Member invitation again (using the preferred email address) Once you receive an invitation, you will then be able to set your password again.Few readers

• How long do published posts stay in my Published folder?

  OneUp will keep your previously published posts in your Published folder for 12 months following the date the post was published.Few readers

• Shareable Calendar Links

  Shareable Calendar Links provide a way for your clients or other members of your team to easily get a visual on both Scheduled and Published posts - WITHOUT needing to give them login access to your OneUp account. You can specify which category and which social accounts should be shown in each Shareable Calendar Link. There is no limit to the number of Shareable Calendar Links you can create, and links will stay active indefinitely (until they are deleted). If someone opens a Shareable CalFew readers

• .

  You are on the free trial with no payment info added. This means your trial will automatically end at the end of the 7-day period, and your account will be deactivated at that time. No action is needed on your part. If you wish to keep using OneUp past the trial period, you can upgrade to a paid plan.Few readers

• Are Facebook CTA buttons supported?

  Unfortunately Facebook does not allow scheduling tools to do CTA posts, they only allow it directly on Facebook. So only Google My Business CTA buttons are supported on OneUp.Few readers

• If a repeating post fails, do I need to reschedule the failed post to have the future instances of the post publish?

  Yes. If you have a repeating post, and it fails to publish, then you will need to address the failure reason, then reschedule the post. Once the failed post is rescheduled and publishes, the future instances of the repeating post will occur.Few readers

• Does OneUp have a post approval feature?

  Yes, OneUp has a post approval feature where you can assign team members access to ONLY create posts, but the posts won't be published until an admin approves the post first. Check out the Team Member helpdesk article for more info how the post approval feature works.Few readers

• Multi-image Instagram Stories via mobile notifications

  If your Instagram account is a Business account, you can post multi-image Stories directly to Instagram. However, if your Instagram account is a Personal or Creator account, you can only post Stories via mobile notifications. For multi-image Instagram Stories to a Personal or Creator account, you will need to click "Share to Instagram", but then close out of the app and just open the Instagram app and post your Story. You will see all your images in your phone's gallery for adding to yoFew readers

• My Google My Business post shows as Published in OneUp, but I don't see it on the GMB listing?

  If your Google My Business post shows as Published in OneUp, but you don't see it in your GMB listing, it normally means either: The post is published, but you have another GMB post that is "covering" it up GMB has started having some posts show on your profile for longer than 7 days. In some cases, you may have a newer post, but the older post is showing in front of the newer post. You can open the active post, then scroll down to see your newer post.Few readers

• When I upload a video, it shows a black box / Video upload not working

  If you upload a video and get this: ...the most likely reason is that you are trying to upload a large MOV file. If you keep MOV files below 60MB, they should upload fine. If your file is larger than 60MB, you can convert it to a MP4 file and then it should upload fine. Here is a free tool for converting MOV files to MP4 files: https://cloudconvert.com/mov-to-mp4Few readers

• What size does my image need to be for direct posting to Instagram?

  For image published directly to Instagram, Instagram requires that the image's aspect ratio be within 1.91:1 and 4:5. They will be automatically cropped if the image's aspect ratio are not within the 1.91:1 and 4:5 range.Few readers

• First comment in Facebook posts

  With OneUp, you can add a first comment to your Facebook Page posts:Few readers

• How can I edit my invoice or receipt to add my address, Tax ID, VAT, etc

  You can edit your future invoices/receipts by going to the Settings -Billing -Manage Subscription Once there, click the "Update information" button to add any information you want to your future invoices/receipts:Few readers

• Why is it only showing 10,000 published posts?

  OneUp only stores your 10,000 most recent published posts. However, your future posts will still publish fine even if you are at 10,000 published posts, and your posts stay published on the social networks even after they no longer show in OneUp.Few readers

• Cant create a post / Cant schedule a post

  If you do not see anything on the "Create a post" page, that means you need to clear your cache That will fix the issue 😊Few readers

• What makes OneUp better than other scheduling tools?

  Here are some of the features that set OneUp apart from other scheduling tools: Support for Facebook, Instagram, Twitter, LinkedIn, Pinterest, Google My Business, and StockTwits (TikTok coming soon) Set posts to automatically repeat Drag & drop OR paste images right into the text box while creating your post Customize your posts for each social network Canva integration for adding Canva images directly onto your posts while scheduling Media gallery where you can upload and stFew readers

• When I click "Share this on Facebook" or "Share this on Instagram" in the OneUp mobile app, it just keeps spinning

  If you tap on "Share this on Facebook" or "Share this on Instagram" in the OneUp mobile app, it just keeps spinning, that means you need to go to your phone's Settings, then find "OneUp", and then make sure you have allowed OneUp access to "All Photos": Once done, that will fix the issue 😊Few readers

• Does OneUp support colored backgrounds on Facebook posts?

  Unfortunately not, because Facebook's API does not allow it :(Few readers

• Can I set posts to repeat hourly, or more frequently than daily?

  The shortest interval that you can set a post to repeat is daily. Setting a post to repeat hourly is not supported (this is a spam prevention measure so your accounts don't get flagged). If you want to post something more than once in a day, you can do so by scheduling it multiple times.Few readers

• Does OneUp support "Idea Pins"?

  Unfortunately OneUp does not support Idea Pins. OneUp only supports standard Pins on Pinterest.Few readers

• Limitations with sharing duplicate content on Twitter

  Twitter has announced guidelines to prevent people from misusing the Twitter API, specifically to limit the ability of users to perform coordinated actions across multiple accounts. The most relevant section in the link above is this: Do not (and do not allow your users to) simultaneously post identical or substantially similar content to multiple accounts. Because of this, you will notFew readers

• Does OneUp support the new "Threads by Instagram" app?

  Yes, OneUp supports the new "Threads" by Instagram social network 😊 However, Threads does not have an API yet, so that means the only way to schedule posts to Threads is via mobile notifications 👈👈👈 VERY IMPORTANT So when you schedule a Threads post with OneUp, OneUp's mobile app will send you a notification each time your scheduled Threads post is ready to be published.Few readers

• How to create AI-generated images in OneUp

  You can create AI-generated images via OneUp's Canva integration. Once you open the Canva integration in OneUp, click “Apps”, then “Text to image”: Then write any prompt, and it will create a few AI-generated images that you can choose from: Then click "Add" and your AI-generated image will be added ontoFew readers

• Does OneUp support location tagging for Instagram posts?

  Yes, OneUp supports location tagging for Instagram posts 😊Few readers

• Does OneUp support Reddit?

  Unfortunately OneUp does not support Reddit. However, you can schedule posts to Reddit by using this Reddit scheduling tool called PostponeFew readers

• Is there a limit on number of posts you can publish per day? Daily posting limit

  Social networks will sometimes block accounts due to the frequency of posting, or the duplication of content, and we want to avoid that as much as possible. We've built great relationships with the social networks that we integrate with, and in order to keep OneUp and our users in good standing, we err on the side of caution when it comes to posting limits. We want to promote an environment of authentic sharing, and avoid spamming as much as we can. Here are the posting limits for each individuFew readers

• Can I schedule Offer posts in Google My Business?

  Yes, OneUp supports scheduling Offer posts for Google Business Profiles. When on the Create A Post page, you will see the option to choose Offer as the post type: You can schedule your Google Business Profile Offer posts with Offer Title, Offer Details (put in the main text box), Offer Coupon Code, Link to redeem offer, and Offer Terms & ConditionsFew readers

• How to auto-forward Failed Post emails to team members

  OneUp sends an email to the main account email address anytime a post fails to publish. If you'd like to have any team members on your OneUp account ALSO receive these failed post emails, we suggest setting up an auto-forward to your team member's email address whenever the subject line of the email is "OneUp: Your post failed to publish" Here is how to set up an auto-forward in Gmail: https://support.google.com/mail/answer/10957?hl=enFew readers

• it's not showing my LinkedIn company page as an option to connect to OneUp?

  Connecting your LinkedIn account to OneUpFew readers

• Can I schedule Retweets or Quote Retweets with OneUp?

  Scheduling normal retweets is not supported in OneUp. However you CAN schedule Quote Retweets by putting a link to the original tweet in the tweet that you are scheduling, like this: And it will post like this: OR if you can insert a Quote Tweet URL by clicking here, and the Quote TweeFew readers

• Can I add a thumbnail to Instagram Reels, YouTube Shorts, and TikTok videos?

  Yes, OneUp supports adding thumbnails to Instagram Reels, YouTube Shorts, and TikTok videos: OneUp posts to Reels, Shorts, and TikTok directly 😊Few readers

• Does OneUp have a URL shortener or a link shortener?

  Yes, you can automatically shorten your links with OneUp's Bitly integration. You can enable the Bitly Integration from the Accounts page:Few readers

• Does OneUp have a Canva integration?

  Yes, OneUp has a Canva integration. You can find the Canva button here on the Create A Post page:Few readers

• Does OneUp resize images before posting?

  OneUp will resize images if they are OVER 2000 pixels width, or 1600 pixels height. OneUp will resize images if they are UNDER 450 pixels width, or 500 pixels height. This is to ensure that your image posts successfully on all social networks.Few readers

• Does OneUp support Facebook "Location Pages"?

  Yes, OneUp supports scheduling posts to Facebook "Location Pages" 😊 You just need to make sure that your personal profile is Admin of the Location Page. To do so, switch into managing your Location Page (important!), and then go to https://www.facebook.com/settings/?tab=profileaccess And then add your personal profile as Admin in the top section of that page:Few readers

• Does OneUp support adding a first comment to scheduled posts?

  Yes, OneUp supports adding a first comment to Facebook, Instagram, Twitter, and LinkedIn posts 😊Few readers

• Does OneUp have optimal posting time?

  OneUp does not, but you can create Timeslots in OneUp at what you consider your ideal times, and then whenever you schedule a post, it will go into the next open Timeslot. Learn how to use Timeslots hereFew readers

• Can I add music to Reels, Shorts, and TikTok videos in OneUp?

  On the Create A Post page, you will see this "Create or edit videos" button, which will open CapCut, a FREE video editing tool that allows you to add music, automatic speech-to-text subtitles, and effects to your videos. You can also create videos from scratch using templates with CapCut. Once you've added music to your video, you can upload it to OneUp 🙂Few readers

• Does OneUp have a whitelabel option?

  OneUp does not have a white label option, but OneUp DOES have a shareable calendar link feature, where you can share a unique calendar link to each of your clients, and they will ONLY be able to see the posts for their accounts (and not any other client's post or accounts). OR you can add clients as a team member on your OneUp account, and assign them ONLY their social accounts, so that each client can login, but will only be able to see their own accounts and posts.Few readers

• Custom Fields

  Custom Fields allow you to input dynamic content into your posts, specific for each social account. For example, let's say you have 10 different Google Business Profile locations, each with a different address. You can add "visit us at Address " in your post and it will add the unique address of each location to the post for each specific Google Business Profile location. Another example, let's say your posting to 50 different Facebook Pages, and each Facebook Page has it's owFew readers

• Is OneUp a 100% approved tool by all the social networks? Is OneUp safe to use?

  Yes, OneUp is a 100%-approved scheduling tool by all the social networks that OneUp supports. OneUp had go through a manual approval process by all of the social network's API teams to be approved, and OneUp does NOT DO ANYTHING that is not allowed by each of the social networks' Terms of Service. Rest assured that using OneUp is 100% safe 😊Few readers

• Media Upload Types and Size Limits

  When creating posts in OneUp, the options for including media will vary depending on the social network you're sharing to. The table below outlines the types of media you can include for each social network, as well as how many images you're able to include. Limits are based on each social network’s API.Few readers

• Does OneUp support tagging users in images?

  Yes, OneUp supports tagging users in images on Instagram 😊 Click here to learn more about tagging in imagesFew readers

• Does OneUp have 2FA (2 Factor Authentication)?

  Yes, OneUp has 2FA (2 Factor Authentication). You can find it here: If you enable 2FA, during the login process, you will be prompted to complete the 2 Factor Authentication:Few readers

• Does OneUp have a Social Inbox feature for replying to comments and DMs?

  OneUp does not have a Social Inbox feature at the moment, but it's on our roadmap and is coming soon!Few readers