Using OneUp

Each Facebook Page counts as 1 social account. Each Facebook Group counts as 1 social account. Each personal Facebook Profiles counts as 1 social account. Each Instagram account counts a 1 social profile. Each LinkedIn Profile counts as 1 social account. Each LinkedIn Page counts as 1 social account. Each Twitter account counts as 1 social account. Each Google My Business location that is connected to OneUp counts as 1 social account. For example, if you connected 3 Facebook Pages and 2 TwitterVery popular

Are multi-image posts supported? Can I upload multiple images to 1 post? Carousel posts? Are video posts supported?

OneUp supports up to 5 images on each post. Carousel posts on Instagram are supported (click here to learn how Instagram publishing works). --Very popular

Does OneUp support Instagram Stories? Can I schedule an Instagram Story?

Yes, OneUp supports Instagram Stories 😊 To schedule an Instagram Story, choose "Schedule Instagram Story" from the Schedule Post dropdown: Then select which Instagram account(s) you would like to schedule this Story for, and aVery popular

How to bulk upload via CSV

CSV files can have up to 3 columns (without headers). The first column is required, the second and third columns are optional: REQUIRED The First column contains the message of your post and any link(s). OPTIONAL The Second column contains the URL of the image you want in your post. If you want to create a post without an image, you can leave this column empty. _Note that this is where you put your image URL. If you want a link in your post, that goes in theVery popular

Upgrade plan FAQs

I signed up for a 7-day trial of one plan, but instead want to trial a different plan. How can I switch plans on the trial? If you wish to trial a different plan, please send an email to davis@oneupapp.io If you click "Upgrade Plan" and purchase a different plan, it will be immediately charged (no longer a 7-day trial). If I am on a trial and move to a paid plan before the end of the trial, will I get charged twice? No, you will only get charged once. Your previousVery popular

How to use Categories

All posts in OneUp must belong to a category. When you are getting started, you will see that there is already a default category created, called "Category 1". Do I need more than 1 category? No, you can certainly use just 1 category. The majority of OneUp users only have 1 category 😊 What are categories used for? Categories allow you to group accouVery popular

How is each GMB location counted?

Each Google My Business location counts as 1 social profile, whether they are all the same business or not. That counts as 3 social profiles. That counts as 3 social profiles. That countsPopular

Adding images to the Photos section of Google My Business

Posts - Show up in the Posts section of Google My Business and expire after 7 days. Photos - Show up in the Photos section of Google My Business and will stay on your account unless you manually delete them. After adding an image while scheduling a post, you will see this option: ![](https://Popular

My RSS feed is not working

If you are trying to add an RSS feed, you may be getting this error message: First, make sure that your RSS feed is valid. Most RSS feeds URLs will look something like this: www.example.com/feed/ If you put that RSS feed URL into the address bar of your browser, the results should look something like this: ![](https://storage.crisp.chat/users/helpdesk/website/bf8ea22a8c0ca000/Popular

When I post something on one social network, I want it to auto-post on another social network

Many people have requests like this: I am looking to set something up so that when I post on Facebook natively, it automatically posts the same thing on Google My Business. OR I want to post to Twitter natively, but then have that post automatically go to LinkedIn as well. Or some other combination like that. Here is how to do it with OneUp. First, you must go to RSS.app (which is free) and create an RSS feed of the social account you want to post FROM. ![](httpSome readers

Can I schedule Google My Business (GMB) posts to a chain?

Yes, you can publish Google My Business posts to a chain with OneUp, regardless of how many locations the chain has 😊 Click here to learn how each GMB location is counted.Some readers

Does OneUp have any analytics or reporting?

Yes! You can find OneUp's analytics here: https://www.oneupapp.io/analytics (if you already have a OneUp account) OneUp supports Analytics and Reporting for $50/month That gets you: ✅ Unlimited social accounts ✅ Facebook, Instagram, Google My Business, Twitter, LinkedIn, Pinterest, and more ✅ In-depth analytics ✅ Unlimited downloadable reports ✅ Have clients? Automatically email them analytics reports every week or month Here’s a 3-minute video showing how it works: ${youtuSome readers

How many accounts can I connect?

The account limits are as follows: Starter plan: 3 accounts Individual plan: 10 accounts Growth plan: 30 accounts Business plan: 100 accounts What counts as an account? One social media account - be it a Twitter account, a LinkedIn profile, a LinkedIn page, a Facebook group, a Facebook page, Google My Business location etc. - counts as one social account. You can have any combination of accounts connected in OneUp, but the total number needs to be less than or equal to the limit you have baseSome readers

How to use the OneUp Chrome Extension

To access the OneUp Chrome extension, click here. Then click "Get Chrome Extension": Once downloaded, you will see the extension in the top right corner of your Chrome browser. WheneveSome readers

Interval between posts via RSS feed

This is where you set how many minutes between posts you prefer ONLY IF two or more posts come into the queue at the same time. Note: This is NOT how often OneUp will check for new posts. OneUp checks feeds for new posts once every 20 minutes. For example, if you choose Queue up all posts now (up to the max) and it schedules the 10 most recent posts from your RSS feed, then this is the number of minFew readers

How can I check my image size or image dimensions?

To check the dimensions of your image, first click on the image in OneUp. This will open the image in a new tab. Then hover over the newly opened tab with your curser. This will show you the dimensions of the image.Few readers

How do I shorten my links? Bitly help

If you have an existing Bit.ly account, you can connect it to OneUp to automatically shorten all of your links. If you don't have one, they're free! Go grab one at Bitly.com. If you have Bit.ly connected, you can also use it to track clicks on your links. Just log into your account on their page, and check out their analytics. To connect your Bit.ly account to OneUp, go to Accounts and click "Connect" under "Connect your Bit.ly account" ![](https://storage.crisp.chat/users/helpdesk/webFew readers

Posting to a Facebook Group as a Page

When scheduling a post to a Facebook Group, you can choose to have the post published by your personal profile, or have it published as your Facebook Page. When you select a Facebook Group as the post destination in the scheduler, you will see this option: NOTE: To post to a Facebook Group as a Page, your Page must be an Admin of the Group. If your Page is not an Admin of the Group, tFew readers

Google My Business guide

Are you using Google My Business? For those unfamiliar, Google My Business (not to be confused with Google+) is a platform that Google created to help businesses manage the search results that show when someone searches your business name. This is where businesses manage the contact information, open hours, reviews, and pictures that show in Google search results. If you want to learn more about Google My Business, [check out this blog post](https://medium.com/@davis1/how-to-schedule-posts-Few readers

Do repeating posts count as more than 1 post in regards to my queue limit?

No. Even if a post is set to recycle weekly for 1000 straight weeks, it will only count as 1 scheduled post in your queue at a time.Few readers

Are there limits on total number of scheduled posts?

Yes, account limits are as follows: Starter Plan - 150 posts Individual Plan - 1000 posts Growth Plan - 2000 posts Business Plan - Unlimited posts What does "number of scheduled posts" mean? Depending on your plan, you'll be able to schedule a certain number of posts in advance. This is not a weekly or monthly limit, it's the number of posts you can store in your queue at any one time. Let’s say you are on the Starter Plan and already have 150 posts in your queue. You will not have the optiFew readers

How to schedule a post?

Connect at least one account on the Accounts page In the Schedule Post dropdown, choose "Schedule a post" Choose which category, then select which account(s) you want to post to AFew readers

Rescheduling the same failed post to multiple accounts at the same time?

If you scheduled a post that failed to publish on multiple social media accounts, you probably don't want to click the "Reschedule post" button over and over again. Instead, it may be more efficient for you to simply schedule the post again from scratch, where you can select all of your accounts while scheduling. If you want to schedule the post to multiple accouFew readers

UTM Parameters

UTM parameters allow you to track link clicks back to the original source in analytics tools like Google Analytics. If you are unfamiliar with UTM parameters, you can learn more about them here. You can enable UTM parameters on your OneUp account here: https://www.oneupapp.io/socialaccountutm If enabled, all links will publish witFew readers

Calendar view help

In the Calendar, you can filter your calendar to by Scheduled Posts or Published Posts: You can also filter posts by specific account or category. Can I edit a post in Calendar view? Yes, you can click on a post to edit the text, image, date, time, or delete the post. You can also drag and drop posts to different dates. To edit the repeat frequency or the CTA button in GoFew readers

Does OneUp support Facebook Stories? Can I schedule a Facebook Story?

Yes! For scheduling Stories for Facebook Pages, you can link your Instagram Stories and Facebook Stories by following these steps, and then simply schedule your Instagram Stories. After doing so, whenever you post an Instagram Story, it will also be shared to your Facebook Page Story. To schedule a Facebook Story to a personal FacFew readers

Does OneUp support tagging? Can I tag people or businesses in posts on OneUp?

Yes, OneUp support tagging in Twitter and Instagram posts. To do so, just add the @username in your post's text.Few readers

GDPR

About We are committed to our users’ rights to privacy. We promise to share transparently all aspects of how the OneUp product and website work in regards to privacy, terms, and personal data, and we are in full support of efforts to ensure your protection online. The following is a collection of information and resources to help answer any questions you have about your experience with OneUp. We’re grateful for your interest and proud to have you as a part of our community! **GDPR complianFew readers

Why don't I see any scheduled or published posts from my RSS feed?

OneUp automatically checks for new posts from RSS feeds once every 20 minutes. It's been more than 20 minutes and I dont see my post? In this case, open up your RSS feed URL in a new tab (it normally ends in /feed such as https://blog.oneupapp.io/feed). Find the most recent Item in the feed, and check the date and time of that most recent Item: If your most recent itFew readers

Bulk scheduling help

To edit or select accounts for all posts at once, click on the blue banner at the top: You can then bulk update all posts at once, and choose which accounts to post to for all your posts: For example, if you select one of the accounts in the bulk update section, it will then select that account for all posts. AfFew readers

Google My Business CTA buttons in posts via RSS feeds

If you select a Google My Business account when adding an RSS feed, you will see an option to add a CTA (Call-To-Action) button to each of your posts. There are two options for the URL in your CTA buttons: You can specify a URL that will be used as the CTA link in every post from this RSS feed. OR you can have the CTA link automatically populated with the URL from each post from your feed. ![](hFew readers

My Instagram or personal Facebook Profile post shows as published, but I don't see it

If you have an Instagram Story, a post to a personal Instagram account, or a post to a personal Facebook Profile that shows as Published, that means you should have received a notification on your phone from the OneUp mobile app. You can see your past post notifications in the Notification History tab of the OneUp mobile app:Few readers

Business Instagram account not found when connecting Instagram

Why do I need to connect to Facebook when connecting Instagram? Facebook owns Instagram, and only allows Business Instagram accounts to be connected through a linked Facebook Page. If you are having issues connecting a Business Instagram account, there are two important things to double-check: Is your Instagram account linked to a Facebook Page? You can confirm this in your Facebook Page settings under "Instagram Settings". If it is not linked, you can link it thereFew readers

First comment in Instagram posts

For direct posts to Business Instagram accounts, you can add a first comment that will be automatically added shortly after the post is published on Instagram. ![](https://storage.crisp.chat/users/helpdesk/website/bf8ea22a8c0ca000/image_1hzagny.pngFew readers

Does OneUp have a mobile app?

Yes, you can download the OneUp app for iPhone here: https://apps.apple.com/us/app/oneup-social-media-scheduler/id1533692450 You can download the OneUp app for Android here: https://play.google.com/store/apps/details?id=com.oneupmobileFew readers

How can I switch plans while on the 7-day free trial?

To switch plans while on the 7-day free trial, send an email request to: davis@oneupapp.io Include which plan you would like to switch your trial to, specifying either Monthly or Annual.Few readers

My RSS isn't posting with images

For OneUp to pull an image from your RSS feed posts, there has to be an image URL set in the Description tag of each item in the feed.Few readers

What are the character limits for each social network?

Each type of social account has its own character limitations in place. Here they are: Twitter: 280 Pinterest: 500 Instagram: 2,200 Facebook Pages: 5,000 Facebook Groups: 5,000 LinkedIn individual profiles: 1,300 LinkedIn company pages: 1,300 Google My Business: 1,500Few readers

What happens to my posts if I delete a category?

If a category has content associated with it, deleting that category will delete all of your scheduled posts in that category. This cannot be undone, so please be extremely careful when deleting a category!Few readers

Can I delete a published post?

If a post has already been published, it has to be deleted on the social network it was published on.Few readers

Can I add CTA buttons for Google My Business posts that are bulk uploaded?

Yes, you can add a CTA button to your Google My Business via bulk upload. Once you get to the scheduling page and select a Google My Business account, you will see the option to add a CTA button. To add a CTA button for all posts at once, click the blue banner at the top. Once you selectFew readers

How do I cancel my trial?

You can cancel your trial from the Billing section:Few readers

Are you able to customize posts for each social network?

Yes, you can do so by clicking "Customize post for each network" in the single post scheduler:Few readers

Twitter Threads

After you have connected a Twitter account, click “Schedule Twitter Threads” in the Schedule Post dropdown. Then select your category and Twitter account, and start creating your Twitter thread. To add another part to yourFew readers

Why is it showing as "Published by OneUp" on Facebook?

When posting on a Facebook Page, only you will see the "Published by OneUp", others will not see it. When posting to a Facebook Group through OneUp, it will show "OneUp" at the top of each post to everyone. This is per Facebook's rules and cannot be changed or removed.Few readers

Does OneUp support Instagram?

Yes, Instagram is supported on OneUp: https://oneup.crisp.help/en-us/article/direct-posting-to-instagram-mhc5a5/Few readers

Does OneUp support LinkedIn Groups?

OneUp does not support LinkedIn Groups. Unfortunately LinkedIn's API only allows scheduling tools to connect personal profiles and company pages, but not LinkedIn Groups.Few readers

Can I edit a post that has already been published?

If your post has already been published, you will need to edit it on the platform in was published on. It cannot be edited from OneUp once published.Few readers

Does OneUp support GIFs?

Yes, you can upload GIFs by selecting "Add image file", then uploading a GIF file from your computer.Few readers

Why isn't one of my accounts showing on the Schedule a Post page?

If the account is showing on the Accounts page, make sure that it is enabled on the Categories page of OneUp.Few readers

How do duplicate a post, or copy a post from one account to another account?

You can do so by clicking the "Duplicate this post" button. It can be found on posts in both the Scheduled and Published sections. In the Scheduled Posts section, it is in the dropdown menu on the post: In the Published section, it can be found in the bottom right corner of the post. Once clicked, yFew readers

I run a social media agency. Can I manage multiple client accounts under 1 OneUp account?

Yes, you can manage multiple clients under a single OneUp account. You can create Categories in OneUp to group accounts together under the same client name. There is no limit to the number of Categories you can create.Few readers

How to add a team member

You can add a team member by going to Settings -> Invite TeamFew readers

Adding RSS feed posts to your Drafts folder

When you add an RSS feed, you have 2 options: You can have your posts automatically publish when a new item comes into the feed, or You can have your posts from the feed go into your Drafts folder (requires manually publishing posts) Most people prefer option 1. Why would I want to have posts go to my Drafts folder instead? There are 3 main reasons some users choose to have posts goFew readers

How do I change the email address of my account?

You can update your email address from the Billing & Subscription section of your OneUp account:Few readers

How are RSS feeds counted?

Each unique RSS feed counts as 1 RSS feed. If you have the same RSS feed connected to multiple social accounts, that still only counts as 1 RSS feed toward your limit. It's saying I have exceeded my RSS feed limit, but I dont think I have? If you add the same RSS feed URL to multiple accounts at the same time, it will only count as 1 RSS feed toward your limit. However, if you add the same RSS feed URL NOTFew readers

Does OneUp support video posts?

OneUp supports video posts to Facebook, Instagram, Twitter, and LinkedIn (both personal profiles and company pages). Unfortunately Google My Business does not allow video posts through 3rd-party scheduling tools.Few readers

How to enable notifications for the OneUp mobile app

When you first sign in to the OneUp mobile app, you will need to allow for notifications, otherwise you will not know when your Instagram posts are ready to be published: If you accidentally clicked "Don't Allow", you will need to go to the "Settings" app on your phone and find OneUp, then click on "Notifications". ![](https://storage.crisp.chat/users/helpdesk/website/bf8ea22a8c0ca000/imaFew readers

Does OneUp support spintax?

OneUp does not support spintax.Few readers

When I add a "Call" CTA button, what phone number does it use?

When you add a Google My Business post with a "Call" CTA button, it will automatically take the primary phone number listed in your Google My Business account.Few readers

How to pause posts

You can pause posts by click the "Pause Queue" button, or by visiting this page: https://www.oneupapp.io/pausequeueFew readers

Is there a free forever plan?

Unfortunately there is not any free forever plan.Few readers

Rejected GMB posts

If your Google My Business post is showing as Published, but you cannot see it, try logging into your GMB dashboard and go to the Posts section. In the Posts section of your GMB dashboard, look to see if your post was rejected by GMB: Some reasons for rejected posts include use of phone numbers in thFew readers

How can I connect more than 1 account of the same social media?

If, for example, you want to connect 2 different Twitter accounts, connect the first one. Then log out of Twitter. Log into the other Twitter account. Then click the Connect button on the Accounts page of OneUp, and it will connect your 2nd Twitter account.Few readers

Images and link previews

When you add a link to your post, it should publish to Facebook, LinkedIn, and Twitter with a link preview (for Twitter, only if the URL has a Twitter card set) However, when you add an image to your post with a link in it, the image will override any link preview on Facebook, LinkedIn, or Twitter. What is the difference between an image and a link preview? This is a link preview:Few readers

What social networks does OneUp support?

OneUp currently supports Facebook, Instagram, Twitter, LinkedIn, and Google My Business, Pinterest, and Stocktwits.Few readers

How do I cancel my plan/subscription?

You can cancel your subscription from the Billing section:Few readers

How do I update my payment info/billing/credit card?

You can update your payment in the Manage Billing section on the Current Plan page.Few readers

Why does my tweet not show a link preview?

All tweets scheduled in OneUp will publish exactly as if they were published directly on Twitter. OneUp will try to display link post’s previews inside of the tweets preview. Typically if the link’s website has Twitter Cards enabled a preview should display. To verify if the site you are linking to has a Twitter Card, and to see what it will look like, enter the link into Twitter’s Card validator. Learn more about [Twitter Cards](https://developer.twiFew readers

Team member is not receiving invitation email

If you have invited a team member, but they have not received the email invitation yet, ask them to check their spam folder for the password reset email. If you still cannot find the password reset email, try whitelisting (adding to email contacts) the email address support@oneupapp.io and then send it again.Few readers

Different types of Google My Business (GMB) posts

By default, posts to Google My Business are "What's new" posts. To make it an Event post, you can check the box "Is this a Google My Business Event post": "Product", "Offer, and "COVID-19 Update" posts are not supported on OneUp at this time.Few readers

How to post with a link preview in a Facebook post, but without the link URL showing in the text

Many people want to post their link on Facebook with a link preview, but do not want the URL showing in the text of the post. Here is how to do that in OneUp. First, type in your link: Then click away from the text box, and you should see a link preview appear: After, delete the link from the text, and the linFew readers

Drafts

If you click the "Add to Drafts" button, it will add your post to the Drafts folder. However, after adding it to your Drafts, you can still immediately publish the post, and the post will still stay in your Drafts folder. You can find your Drafts folder in the queue:Few readers

What is the best image size for posting too all platforms?

Typically 1080 x 1080px images work well across all social media platforms. However, any images larger than 400 x 400px and smaller than 2500 x 2500px should publish fine on all platforms.Few readers

Does OneUp support Event posts in Google My Business?

Yes. When you select a GMB account in the single post scheduler, you will see this option: Once clicked, you will see the option to add an Event title, Start date, and End date.Few readers

How do I set an already scheduled post to repeat? Change repeating interval?

You can set a previously scheduled post to repeat by clicking the blue bar at the bottom of the post: If you need to change the repeat interval of a post that is already scheduled, you can do so by clicking "Change" in the blue bar:Few readers

Does OneUp support LinkedIn "Articles"?

Unfortunately LinkedIn "Articles" are not supported, as LinkedIn does not allow scheduling tools to do so. They can only be done natively on LinkedIn. Only normal LinkedIn posts are supported on OneUp.Few readers

Can I use OneUp with multiple clients or companies in the same plan?

Yes, you can use OneUp with multiple different clients or companies in the same plan. Creating categories for each company makes it easy to separate and filter posts by different companies.Few readers

Is it possible to bulk edit posts that have already been scheduled?

Unfortunately it is not possible to bulk edit posts that are already scheduled. You can only edit 1 post at a time. In some cases, it may be easier to delete posts, and then schedule completely new posts with the updated post information.Few readers

Why aren't URLs showing as clickable links in my Instagram posts?

Instagram does not allow links in posts. Most Instagram users put a link in their Instagram bio instead.Few readers

Is it possible to set posts to repeat at intervals such as "the first Monday of each month" or "the second Friday of each month"?

Yes :)Few readers

Why can't I see the account connection buttons?

You should see all the social media account connection buttons on the Accounts page of OneUp: If you do not, it is most likely because you have an ad blocker that blocking the buttons from showing. Try disabling your ad blocker, and it should then show you all the account connection buttons.Few readers

I have an auto-post from one social network to another set up. I posted on the one social network, but I am not seeing it on the other?

If you have an auto-post from one social network to another, and do not see your post published on the second social network, here is most likely why: OneUp checks for new posts in your RSS feed once every 20 minutes. However, when you create your source RSS feed (the social network you are posting FROM), you most likely used a tool like RSS.app or FetchRSS. Both of these tools only check for new posts in the source feed once every 24 hours on their free plans. If you need a faster check tiFew readers

I am trying to upload an image, but it is stuck at 1% or giving me a NaN% error message

If you are uploading a photo and it's stuck at 1% or giving a "NaN%" error message, this means that the image file size is too large. Try keeping images under 5MB and 5000x5000 pixels, and they should upload fine.Few readers

When I click "Share this post on Instagram" in the mobile app, it just spins?

If you click "Share this post on Instagram" (or "Share this post on Facebook") and the button just spins, that means you did not grant OneUp permission to access your photos (this is how OneUp downloads your image and opens it in Instagram or Facebook). To fix this issue, you can delete and download the OneUp mobile app again. After, go to your Notification History and open a post. Click "Share this post to Instagram" (or "Share this post on Facebook") and make sure you click "OK" on this popuFew readers

When I add an image to the Photos section of GMB, it is also posting it to the Posts section, causing what looks like a double post?

When you add an image to the Photos section of GMB, GMB automatically adds this image as a Post. This is not OneUp doing this, it is GMB: https://support.google.com/business/thread/22220710?hl=en Unfortunately there is currently nothing that can be done to stop this from happening.Few readers

Does OneUp support Stocktwits?

Yes, you can schedule Stocktwits posts with OneUp. Just go to the Accounts page and click the Stocktwits button to connect your Stocktwits account:Few readers

Why do I need to refresh my account connection?

OneUp uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must refresh your social account connection to OneUp. Doing this generates a new token. Each social network has policies and security algorithms intended to keep its users’ accounts and data secure. When a social network identifies certain actions on an account, that social network forces its token to expire, which causes the account to disconFew readers

I'm on Android, and I accidentally chose Direct instead of Feed when posting to Instagram. Now it does not give me the option to choose.

To fix this, you'll need to go to your Android's Settings, click Apps, then find Instagram. Once there, you will see this "Clear defaults" option at the bottom: Once you tap it, it will fix this issue for you :)Few readers

My post seems to be stuck in the Scheduled Posts queue

If your post is past the scheduled time of when it should have been posted, it is usually caused by a delay in the social networks' API. It normally clears up within a few minutes, and will publish just fine. If it has been over an hour past the scheduled time of your post, reach to customer support for assistance 😊Few readers

If a repeating post fails, do I need to reschedule the failed post to have the future instances of the post publish?

Yes. If you have a repeating post, and it fails to publish, then you will need to address the failure reason, then reschedule the post. Once the failed post is rescheduled and publishes, the future instances of the repeating post will occur.Few readers

Will my scheduled posts in OneUp show as scheduled posts on my Facebook Page, Group, or Twitter account?

No, your scheduled posts in OneUp will not show in your scheduled posts on your Facebook Page, Facebook Group, or Twitter account.Few readers

I didn't receive a notification for my Instagram post / personal Facebook Profile post

If you are not receiving notifications for Instagram or personal Facebook Profile posts, make sure that you are logged into the correct OneUp account (if you have multiple) on your phone, and that you have enabled notifications. If you are sure you have notifications enabled on your phone, there may a couple reasons why you did not see your post notification: You may have Do Not Disturb enabled during certaFew readers

How long do published posts stay in my Published folder?

OneUp will keep your previously published posts in your Published folder for 4 months following the date the post was published.Few readers

Does OneUp support TikTok?

TikTok does not allow scheduling tools to post directly to TikTok, but you can use this workaround to schedule TikTok posts using OneUp: https://blog.oneupapp.io/schedule-tiktok-posts/Few readers

Team Member Accounts: How to update email address or password

If you were invited as a Team Member by someone else, you can update your email address or password by asking the account admin to go to the Invite Team page and: remove you as a Team Member then send you a Team Member invitation again (using the preferred email address) Once you receive an invitation, you will then be able to set your password again.Few readers

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You are on the free trial with no payment info added. This means your trial will automatically end at the end of the 7-day period, and your account will be deactivated at that time. No action is needed on your part. If you wish to keep using OneUp past the trial period, you can upgrade to a paid plan.Few readers

My Instagram post or personal Facebook Profile post is opening without the caption

When you click "Share this post on Instagram" or "Share this post on Facebook" in the OneUp mobile app, it automatically copies your post's caption to your phone. You just need to tap and hold in the caption box in Instagram (or Facebook), and you will get a "Paste" option. Select it and it will paste your caption into your post 😊Few readers

What size does my image need to be for direct posting to Instagram?

For image published directly to Instagram, Instagram requires that the image's aspect ratio be within 1.91:1 and 4:5. They will be automatically cropped if the image's aspect ratio are not within the 1.91:1 and 4:5 range.Few readers

Are Facebook CTA buttons supported?

Unfortunately Facebook does not allow scheduling tools to do CTA posts, they only allow it directly on Facebook. So only Google My Business CTA buttons are supported on OneUp.Few readers

Why is my post limit 150 while on the trial?

All trials have a post limit of 150 scheduled posts. This is to protect against spammers abusing our platform. Once you are on a paid plan, your scheduled post limit will be lifted to the limit of the plan you selected. If you wish to move to a paid plan immediately, you can do so from the Billing & Subscription page, under "Manage Subscription".Few readers

Multi-image Instagram posts on Android

If you are on an Android phone, you may not see the multi-image icon (❐) when trying to post to Instagram. This a limitation from Instagram's end on Android (they only allow 1 image when another app opens the Instagram app). So as a workaround, you can click "Share to Instagram" in the OneUp mobile app, so the caption gets copied to your phone, and the images get downloaded to your phone's gallery. Then just close the OneUp mobile app, and open the Instagram mobile app on your phone, aFew readers

Does OneUp have a post approval feature?

OneUp does not exactly have a post approval feature, but you can save posts as Drafts, and then "approve" them by scheduling the post from the Drafts folder.Few readers

My Google My Business post shows as Published in OneUp, but I don't see it on the GMB listing?

If your Google My Business post shows as Published in OneUp, but you don't see it in your GMB listing, it normally means either: The post is published, but you have another GMB post that is "covering" it up GMB has started having some posts show on your profile for longer than 7 days. In some cases, you may have a newer post, but the older post is showing in front of the newer post. You can open the active post, then scroll down to see your newer post.Few readers

What is alt text?

You can add a description, sometimes called alt-text, to your photos so they’re accessible to even more people, including those who are blind or visually impaired. Good descriptions are concise, but present what’s in your photos accurately enough to understand their context.Few readers

Contact support

You can contact support via the chat in the bottom right corner of your screen. Alternatively, you can send an email to davis@oneupapp.ioFew readers

How can I edit my invoice or receipt to add my address, Tax ID, VAT, etc

You can edit your future invoices/receipts by going to the Settings -> Billing -> Manage Subscription Once there, click the "Update information" button to add any information you want to your future invoices/receipts:Few readers

My posts are not publishing on Stocktwits

If your posts are not publishing on Stocktwits, it usually means that your image is too large for Stocktwits API. If you keep images below 750x750 pixels, your Stocktwits posts should publish fine.Few readers

When I upload a video, it shows a black box / Video upload not working

If you upload a video and get this: ...the most likely reason is that you are trying to upload a large MOV file. If you keep MOV files below 60MB, they should upload fine. If your file is larger than 60MB, you can convert it to a MP4 file and then it should upload fine. Here is a free tool for converting MOV files to MP4 files: https://cloudconvert.com/mov-to-mp4Few readers

How do repeating posts work?

Repeating posts will automatically repeat based on the options you select. Examples For posts that have a daily interval set, the post will repeat at the same time as the original. Example: Today at 11am, tomorrow at 11am, the next day at 11am... until you cancel or the post expires. For posts that have a weekly interval set, the post will repeat at the same time and same day of the week as the original. Example: This Friday, next Friday, the following Friday, etc. For posts thaFew readers

How do I access my Canva images that I created previously?

You can do so by clicking the Canva button, then going to More -> Folders -> All your designsFew readers

Cant create a post / Cant schedule a post

If you do not see anything on the "Create a post" page, that means you need to clear your cache That will fix the issue 😊Few readers

Multi-image Instagram Stories

For multi-image Instagram Stories, you will need to click "Share to Instagram", but then close out of the app and just open the Instagram app and post your Story. You will see all your images in your phone's gallery for adding to your Story. Unfortunately Instagram does not allow OneUp (or any app) to open the Instagram Story poster with more than 1 image, so this workaround is required.Few readers

Does OneUp support responding to reviews or direct messages (AKA DM or chats)?

OneUp does not support responding to reviews or direct messages. However, we have partnered with Cloodot for this. Cloodot support replying to reviews on Google My Business and Facebook, as well as replying to direct messages on Facebook Messenger, Google My Business, WhatsApp, and more.Few readers

Does OneUp support colored backgrounds on Facebook posts?

Unfortunately not, because Facebook's API does not allow it :(Few readers

Are Instagram Reels or IGTV supported in OneUp?

Instagram does not allow scheduling tools to publish Reels or IGTV videos directly. However, you can post both Reels and IGTV using OneUp via mobile notifications.Few readers

Failed Post Help

What counts as a social account?

What does "number of scheduled posts" mean?

RSS feed help

How to post to Facebook Groups using OneUp

OneUp is not connecting all of my Facebook Pages, Groups, or Instagram accounts

Can I add emojis to my posts?

Timeslots help

OneUp Video Tutorials

Bulk Upload

Posting to Instagram via mobile notifications

Direct posting to Instagram

Personal Facebook Profile / Does OneUp supports Facebook Profiles?

Are multi-image posts supported? Can I upload multiple images to 1 post? Carousel posts? Are video posts supported?

Does OneUp support Instagram Stories? Can I schedule an Instagram Story?

How to bulk upload via CSV

Upgrade plan FAQs

How to use Categories

How is each GMB location counted?

Adding images to the Photos section of Google My Business

My RSS feed is not working

When I post something on one social network, I want it to auto-post on another social network

Can I schedule Google My Business (GMB) posts to a chain?

Does OneUp have any analytics or reporting?

How many accounts can I connect?

How to use the OneUp Chrome Extension

Interval between posts via RSS feed

How can I check my image size or image dimensions?

How do I shorten my links? Bitly help

Posting to a Facebook Group as a Page

Google My Business guide

Do repeating posts count as more than 1 post in regards to my queue limit?

Are there limits on total number of scheduled posts?

How to schedule a post?

Rescheduling the same failed post to multiple accounts at the same time?

UTM Parameters

Calendar view help

Does OneUp support Facebook Stories? Can I schedule a Facebook Story?

Does OneUp support tagging? Can I tag people or businesses in posts on OneUp?

GDPR

Why don't I see any scheduled or published posts from my RSS feed?

Bulk scheduling help

Google My Business CTA buttons in posts via RSS feeds

My Instagram or personal Facebook Profile post shows as published, but I don't see it

Business Instagram account not found when connecting Instagram

First comment in Instagram posts

Does OneUp have a mobile app?

How can I switch plans while on the 7-day free trial?

My RSS isn't posting with images

What are the character limits for each social network?

What happens to my posts if I delete a category?

Can I delete a published post?

Can I add CTA buttons for Google My Business posts that are bulk uploaded?

How do I cancel my trial?

Are you able to customize posts for each social network?

Twitter Threads

Why is it showing as "Published by OneUp" on Facebook?

Does OneUp support Instagram?

Does OneUp support LinkedIn Groups?

Can I edit a post that has already been published?

Does OneUp support GIFs?

Why isn't one of my accounts showing on the Schedule a Post page?

How do duplicate a post, or copy a post from one account to another account?

I run a social media agency. Can I manage multiple client accounts under 1 OneUp account?

How to add a team member

Adding RSS feed posts to your Drafts folder

How do I change the email address of my account?

How are RSS feeds counted?

Does OneUp support video posts?

How to enable notifications for the OneUp mobile app

Does OneUp support spintax?

When I add a "Call" CTA button, what phone number does it use?

How to pause posts

Is there a free forever plan?

Rejected GMB posts

How can I connect more than 1 account of the same social media?

Images and link previews

What social networks does OneUp support?

How do I cancel my plan/subscription?

How do I update my payment info/billing/credit card?