Failed Post Help
Scroll down or use Command/Control + f to find your failed post error message, and how to fix the problem
${color}[Very popularWhat counts as a social account?
Each Facebook Page counts as 1 social account.
Each Facebook Group counts as 1 social account.
Each personal Facebook Profiles counts as 1 social account.
Each Instagram account counts a 1 social profile.
Each LinkedIn Profile counts as 1 social account.
Each LinkedIn Page counts as 1 social account.
Each Twitter account counts as 1 social account.
Each Google My Business location that is connected to OneUp counts as 1 social account.
Each Pinterest account counts as 1 social account.
For exampVery popularWhat does "number of scheduled posts" mean?
Depending on your plan, you'll be able to schedule a certain number of posts in advance. This is not a weekly or monthly limit, it's the total number of scheduled posts you can have at any one time.
EXAMPLE:
Let’s say you are on the Free Plan and already have 6 posts scheduled. You would not be able to schedule any more posts.
However, as soon as one of your posts gets published, you will be able to schedule another post and top scheduled posts back up to 6.
If, for exampleVery popularRSS feed help
Looking to auto-post FROM one social media account TO another social media account?
Take a look here.
How to post automatically using RSS feeds
First, go to Auto-post from RSS feeds in the Schedule Post dropdownVery popularHow to post to Facebook Groups using OneUp
If you are an admin, you must first add OneUp to your Facebook Group's apps. To do so, go to your group's Settings on a computer - not from a phone:
![](https://storage.crisp.chat/users/helpdesk/website/bf8ea22a8Very popularOneUp is not connecting all of my Facebook Pages, Groups, or Instagram accounts
If OneUp is not showing all your Facebook Pages, Groups, or Instagram accounts, you must go to your Facebook Business Integrations, and make sure all the accounts you want to connect to OneUp are authorized.
From Facebook on a computer, go to SettinVery popularTimeslots help
Creating a Timeslot allows you to set predetermined timeslots for your posts, such as every weekday at 12:30 PM.
When you choose "Add to Timeslot", that post will be added to the next unfilled Timeslot under that Category and Account. This way, you do not need to manually choose a date and time for each scheduled post.Very popularPersonal Facebook Profile / Does OneUp supports Facebook Profiles?
Facebook does not allow scheduling tools to post directly to personal Facebook Profiles.
So instead, OneUp's mobile app will send you a notification each time your scheduled personal Facebook Profile post is ready to be published.
You can download the OneUp app for iPhone here: https://apps.apple.com/us/app/oneup-social-media-scheduler/id1533692450
You can download the OneUp app for Android here: https://play.google.com/store/apps/details?id=com.oneupmobile
**TIP: It should be the firsVery popularBulk Upload
You can bulk upload posts on OneUp via our image upload integrations, or via a CSV.
If you want to bulk upload images, you can choose to upload from a variety of different sources, such as from your computer, direct image links from the web, DropBox, Google Drive, and more.
![]Very popularPosting to Instagram via mobile notifications
Instagram only allows direct publishing for "Professional" (aka "Business") Instagram accounts, and only for single-image posts or video posts. (See guide for direct publishing to Instagram)
For personal Instagram accounts and "Creator" Instagram accounts (or any Instagram account you'd like to publish multi-image posts, Stories, Reels, or IGTV):
**${color}[#22731c](OneUp's mobile app will send you a notification each time your scheduleVery popularCan I add emojis to my posts?
Yes, you can add emojis via the emoji selector, or you can copy and paste emojis in, or you can use these keyboard shortcuts to pull up an emoji keyboard:
Mac:
Control + Command + Space bar
Windows:
Windows button + ; (a semi-colon)Very popularOneUp Video Tutorials
Click here for a screenshot by screenshot guide of how to schedule a postVery popularDirect posting to Instagram
Direct posting to Instagram is supported for Professional (aka Business) Instagram accounts, for single-image posts and video posts only. OneUp also supports adding a first comment to Instagram posts.
(We wish we could support direct posting to personal Instagram accounts as well as multi-image posts, but unfortunately this limitation comes from Instagram 😕)Very popularDoes OneUp support Instagram Stories? Can I schedule an Instagram Story?
Yes, OneUp supports Instagram Stories and Reels😊
To schedule an Instagram Story (or Reel), choose "Schedule Instagram Story" from the Schedule Post dropdown:
Then select which Instagram account(s) you woVery popularAre multi-image posts supported? Can I upload multiple images to 1 post? Carousel posts? Are video posts supported?
${color}[#000000](Multi-image posts are supported on LinkedIn, Facebook, and Twitter. Multi-image posts to Instagram are supported ONLY via mobile notifications (Instagram does not allow scheduling tools to publish multi-image posts directly))
OneUp supports up to 10 images on each post. Carousel posts on Instagram are supported (click here to learn how Instagram publishing works).
OneUp supports Analytics and Reporting for $50/month
That gets you:
✅ Unlimited social accounts
✅ Facebook, Instagram, Google My Business, Twitter, LinkedIn, Pinterest, and more
✅ In-depth analytics
✅ Unlimited downloadable reports
✅ Unlimited team members
✅ Have clients? Automatically email them analytics reports every week or month
Here’s a 3-minute video showVery popularHow to bulk upload via CSV
CSV files can have up to 3 columns (without headers). The first column is required, the second and third columns are optional:
REQUIRED The First column contains the message of your post and any link(s).
OPTIONAL The Second column contains the URL of the image you want in your post. If you want to create a post without an image, you can leave this column empty.
_Note that this is where you put your image URL. If you want a link in your post, that goes in theVery popularHow to use Categories
All posts in OneUp must belong to a category. When you are getting started, you will see that there is already a default category created, called "Category 1".
Do I need more than 1 category?
No, you can certainly use just 1 category. The majority of OneUp users only have 1 category 😊
What are categories used for?
Categories allow you to group accouVery popularUpgrade plan FAQs
I signed up for a 7-day trial of one plan, but instead want to trial a different plan. How can I switch plans on the trial?
If you wish to trial a different plan, please send an email to davis@oneupapp.io
If you click "Upgrade Plan" and purchase a different plan, it will be immediately charged (no longer a 7-day trial).
If I am on a trial and move to a paid plan before the end of the trial, will I get charged twice?
No, you will only get charged once. Your previousVery popularHow is each GMB location counted?
Each Google My Business location counts as 1 social profile, whether they are all the same business or not.
That counts as 3 social profiles.
That counts as 3 social profiles.
That countsVery popularAdding images to the Photos section of Google My Business
Posts - Show up in the Posts section of Google My Business and expire after 7 days.
Photos - Show up in the Photos section of Google My Business and will stay on your account unless you manually delete them.
After adding an image while scheduling a post, you will see this option:
 and make sure your settings show this:
 posts to a chain?
Yes, you can publish Google My Business posts to a chain with OneUp, regardless of how many locations the chain has 😊
Click here to learn how each GMB location is counted.Some readersHow do I shorten my links? Bitly help
If you have an existing Bit.ly account, you can connect it to OneUp to automatically shorten all of your links. If you don't have one, they're free! Go grab one at Bitly.com.
If you have Bit.ly connected, you can also use it to track clicks on your links. Just log into your account on their page, and check out their analytics.
To connect your Bit.ly account to OneUp, go to Accounts and click "Connect" under "Connect your Bit.ly account"
 is a platform that Google created to help businesses manage the search results that show when someone searches your business name. This is where businesses manage the contact information, open hours, reviews, and pictures that show in Google search results.
If you want to learn more about Google My Business, [check out this blog post](https://medium.com/@davis1/how-to-schedule-posts-Some readersHow to use the OneUp Chrome Extension
To access the OneUp Chrome extension, click here.
Then click "Get Chrome Extension":
Once downloaded, you will see the extension in the top right corner of your Chrome browser.
WheneveSome readersHow can I check my image size or image dimensions?
To check the dimensions of your image, first click on the image in OneUp. This will open the image in a new tab.
Then hover over the newly opened tab with your curser. This will show you the dimensions of the image.Some readersInterval between posts via RSS feed
This is where you set how many minutes between posts you prefer ONLY IF two or more posts come into the queue at the same time.
Note: This is NOT how often OneUp will check for new posts. OneUp checks feeds for new posts once every 20 minutes.
For example, if you choose Queue up all posts now (up to the max) and it schedules the 10 most recent posts from your RSS feed, then this is the number of minFew readersDoes OneUp support video posts?
OneUp supports video posts to Facebook, Instagram, TikTok, Twitter, and LinkedIn (both personal profiles and company pages).
Videos post to all these social networks as a native video (meaning it looks the same as if you posted directly to the social network 😊). And yes, even for LinkedIn personal profile and company pages!
Unfortunately Google My Business does not allow video posts through 3rd-party scheduling tools.
If your video is largerFew readersHow to schedule Twitter Threads
After you have connected a Twitter account, click “Schedule Twitter Threads” in the Schedule Post dropdown.
Then select your category and Twitter account, and start creating your Twitter thread.
To add another part tFew readersHow to schedule a post?
Connect at least one account on the Accounts page
In the Schedule Post dropdown, choose "Schedule a post"
Choose which category, then select which account(s) you want to post to
AFew readersDoes OneUp support Facebook Stories? Can I schedule a Facebook Story?
Yes!
For scheduling Stories for Facebook Pages, you can link your Instagram Stories and Facebook Stories by following these steps, and then simply schedule your Instagram Stories.
After doing so, whenever you post an Instagram Story, it will also be shared to your Facebook Page Story.
To schedule a Facebook Story to a personal FacFew readersBusiness Instagram account not found when connecting Instagram
Why do I need to connect to Facebook when connecting Instagram?
Facebook owns Instagram, and only allows Business Instagram accounts to be connected through a linked Facebook Page.
If you are having issues connecting a Business Instagram account, there are 3 important things to double-check:
Is your Instagram account linked to a Facebook Page?
You can confirm this in your Facebook Page settings under "Instagram Settings". If it is not linked, you can link it there.Few readersRescheduling the same failed post to multiple accounts at the same time?
If you scheduled a post that failed to publish on multiple social media accounts, you probably don't want to click the "Reschedule post" button over and over again.
Instead, it may be more efficient for you to simply schedule the post again from scratch, where you can select all of your accounts while scheduling.
If you want to schedule the post to multiple accouFew readersMy Instagram or personal Facebook Profile post shows as published, but I don't see it
If you have an Instagram Story, a post to a personal Instagram account, or a post to a personal Facebook Profile that shows as Published, that means you should have received a notification on your phone from the OneUp mobile app.
You can see your past post notifications in the Notification History tab of the OneUp mobile app:Few readersWhy don't I see any scheduled or published posts from my RSS feed?
OneUp automatically checks for new posts from RSS feeds once every 60 minutes.
It's been more than 60 minutes and I dont see my post?
In this case, open up your RSS feed URL in a new tab (it normally ends in /feed such as https://blog.oneupapp.io/feed).
Find the most recent Item in the feed, and check the date and time of that most recent Item:
If your most recent itFew readersDo repeating posts count as more than 1 post in regards to my queue limit?
No. Even if a post is set to recycle weekly for 1000 straight weeks, it will only count as 1 scheduled post in your queue at a time.Few readersBulk scheduling help
To edit or select accounts for all posts at once, click on the blue banner at the top:
You can then bulk update all posts at once, and choose which accounts to post to for all your posts:
For example, if you select one of the accounts in the bulk update section, it will then select that account for all posts.
AfFew readersHow to schedule TikTok posts with OneUp
You can now create, schedule, and publish TikTok videos from OneUp. You will be able to schedule the video on OneUp and you will get a notification on your mobile once the video is ready, where you can add any elements you like.
To schedule a TikTok video with OneUp:
Connect your TikTok account on the Accounts page:
 button to each of your posts.
There are two options for the URL in your CTA buttons:
You can specify a URL that will be used as the CTA link in every post from this RSS feed.
OR you can have the CTA link automatically populated with the URL from each post from your feed.
![](hFew readersGDPR
About
We are committed to our users’ rights to privacy. We promise to share transparently all aspects of how the OneUp product and website work in regards to privacy, terms, and personal data, and we are in full support of efforts to ensure your protection online.
The following is a collection of information and resources to help answer any questions you have about your experience with OneUp. We’re grateful for your interest and proud to have you as a part of our community!
**GDPR complianFew readersMentions and Tagging
Tagging/Mentioning is supported for Facebook, Twitter, LinkedIn, and Instagram
While on the Create a Post page, if you have only a Facebook account selected OR only a Twitter account selected OR only a LinkedIn account selected, you can tag/mention a user by typing @ and then some letters:
If you have more than 1 social network account selected, you will need to click the ✏️ icon tFew readersDoes OneUp have a mobile app?
Yes, you can download the OneUp app for iPhone here: https://apps.apple.com/us/app/oneup-social-media-scheduler/id1533692450
You can download the OneUp app for Android here: https://play.google.com/store/apps/details?id=com.oneupmobile
TIP: It should be the first app if you search "OneUp social media" in either the App Store or Play Store
Note: At this time, the OneUp mobile app is only for publishing posts via mobile notifications. However, we plan on building more functionaliFew readersMy RSS isn't posting with images
For OneUp to pull an image from your RSS feed posts, there has to be an image URL set in the Description tag of each item in the feed.Few readersCan I add CTA buttons for Google My Business posts that are bulk uploaded?
Yes, you can add a CTA button to your Google My Business via bulk upload.
Once you get to the scheduling page and select a Google My Business account, you will see the option to add a CTA button on each individual post.
If you want to add a CTA button for all posts at once instead, click the blue banner at the top.
Most people prefer option 1.
Why would I want to have posts go to my Drafts folder instead?
There are 3 main reasons some users choose to have posts goFew readersWhy is it showing as "Published by OneUp" on Facebook?
When posting on a Facebook Page, only you will see the "Published by OneUp", others will not see it.
When posting to a Facebook Group through OneUp, it will show "OneUp" at the top of each post to everyone. This is per Facebook's rules and cannot be changed or removed.Few readersI run a social media agency. Can I manage multiple client accounts under 1 OneUp account?
Yes, you can manage multiple clients under a single OneUp account.
You can create Categories in OneUp to group accounts together under the same client name.
There is no limit to the number of Categories you can create.Few readersAre you able to customize posts for each social network?
Yes, you can do so by clicking this button on the Create A Post page:Few readersHow to add a team member
You can add a team member by going to Settings -> Invite TeamFew readersCan I edit a post that has already been published?
If your post has already been published, you will need to edit it on the platform in was published on.
It cannot be edited from OneUp once published.Few readersDoes OneUp support GIFs?
Yes, you can upload GIFs by selecting "Add image file", then uploading a GIF file from your computer.
GIFs are supported on Facebook, Twitter, and LinkedIn.Few readersHow do duplicate a post, or copy a post from one account to another account?
You can do so by clicking the "Duplicate this post" button.
It can be found on posts in both the Scheduled and Published sections.
In the Scheduled Posts section, it is in the dropdown menu on the post:
In the Published section, it can be found in the bottom right corner of the post.
Once clicked, yFew readersWhy isn't one of my accounts showing on the Schedule a Post page?
If the account is showing on the Accounts page, make sure that it is enabled on the Categories page of OneUp.Few readersHow do I change the email address of my account?
You can update your email address from the Billing & Subscription section of your OneUp account:Few readersHow do I cancel my plan/subscription?
You can cancel your subscription from the Billing section:Few readersRejected GMB posts
If your Google My Business post is showing as Published, but you cannot see it, try logging into your GMB dashboard and go to the Posts section.
In the Posts section of your GMB dashboard, look to see if your post was rejected by GMB:
Some reasons for rejected posts include use of phone numbers in thFew readersHow to enable notifications for the OneUp mobile app
When you first sign in to the OneUp mobile app, you will need to allow for notifications, otherwise you will not know when your Instagram posts are ready to be published:
If you accidentally clicked "Don't Allow", you will need to go to the "Settings" app on your phone and find OneUp, then click on "Notifications".
![](https://storage.crisp.chat/users/helpdesk/website/bf8ea22a8c0ca000/imaFew readersHow can I connect more than 1 account of the same social media?
If, for example, you want to connect 2 different Twitter accounts, connect the first one.
Then log out of Twitter.
Log into the other Twitter account.
Then click the Connect button on the Accounts page of OneUp, and it will connect your 2nd Twitter account.Few readersHow are RSS feeds counted?
Each unique RSS feed counts as 1 RSS feed.
If you have the same RSS feed connected to multiple social accounts, that still only counts as 1 RSS feed toward your limit.
It's saying I have exceeded my RSS feed limit, but I dont think I have?
If you add the same RSS feed URL to multiple accounts at the same time, it will only count as 1 RSS feed toward your limit.
However, if you add the same RSS feed URL NOTFew readersHow to post with a link preview in a Facebook post, but without the link URL showing in the text
Many people want to post their link on Facebook with a link preview, but do not want the URL showing in the text of the post.
Here is how to do that in OneUp.
First, type in your link:
Then click away from the text box, and you should see a link preview appear:
After, delete the link from the text, and the linFew readersHow to pause posts
You can pause posts by click the "Pause Queue" button, or by visiting this page: https://www.oneupapp.io/pausequeueFew readersImages and link previews
When you add a link to your post, it should publish to Facebook, LinkedIn, and Twitter with a link preview (for Twitter, only if the URL has a Twitter card set)
However, when you add an image to your post with a link in it, the image will override any link preview on Facebook, LinkedIn, or Twitter.
What is the difference between an image and a link preview?
This is a link preview:Few readersIs there a free forever plan?
Yes, OneUp has a Free Plan :)
You can check out the Pricing page to learn more: https://www.oneupapp.io/priceFew readersTeam member is not receiving invitation email
If you have invited a team member, but they have not received the email invitation yet, ask them to check their spam folder for the password reset email.
If you still cannot find the password reset email, try whitelisting (adding to email contacts) the email address support@oneupapp.io and then send it again.Few readersDoes OneUp support spintax?
OneUp does not support spintax.Few readersContact support
You can contact support via the chat in the bottom right corner of your screen.
Alternatively, you can send an email to help@oneupapp.ioFew readersDifferent types of Google My Business (GMB) posts
OneUp supports scheduling What's New, Event, and Offer posts for Google Business Profiles:Few readersWhen I add a "Call" CTA button, what phone number does it use?
When you add a Google My Business post with a "Call" CTA button, it will automatically take the primary phone number listed in your Google My Business account.Few readersHow do I update my payment info/billing/credit card?
You can update your payment in the Manage Billing section on the Subscription & Billing page.Few readersWhen I click "Share this post on Instagram" in the mobile app, it just spins?
If you click "Share this post on Instagram" (or "Share this post on Facebook") and the button just spins, that means you did not grant OneUp permission to access your photos (this is how OneUp downloads your image and opens it in Instagram or Facebook).
To fix this issue, you can delete and download the OneUp mobile app again.
After, go to your Notification History and open a post. Click "Share this post to Instagram" (or "Share this post on Facebook") and make sure you click "OK" on this popuFew readersWhat social networks does OneUp support?
OneUp currently supports Facebook, Instagram, Twitter, LinkedIn, Google My Business, Pinterest, and Stocktwits.Few readersDrafts
If you click the "Add to Drafts" button, it will add your post to the Drafts folder. However, after adding it to your Drafts, you can still immediately publish the post, and the post will still stay in your Drafts folder.
You can find your Drafts folder in the queue:Few readersWhat is the best image size for posting too all platforms?
Typically 1080 x 1080px images work well across all social media platforms.
However, any images larger than 400 x 400px and smaller than 2500 x 2500px should publish fine on all platforms.Few readersHow do I set an already scheduled post to repeat? Change repeating interval?
You can set a previously scheduled post to repeat by clicking the blue bar at the bottom of the post:
If you need to change the repeat interval of a post that is already scheduled, you can do so by clicking "Change" in the blue bar:Few readersCan I schedule Event posts in Google My Business?
Yes, OneUp supports scheduling Event posts for Google Business Profiles.
When on the Create A Post page, you will see the option to choose Event as the post type:Few readersMulti-image Instagram posts on Android
If you are on an Android phone, you may not see the multi-image icon (❐) when trying to post to Instagram.
This a limitation from Instagram's end on Android (they only allow 1 image when another app opens the Instagram app).
So as a workaround, you can click "Share to Instagram" in the OneUp mobile app, so the caption gets copied to your phone, and the images get downloaded to your phone's gallery.
Then just close the OneUp mobile app, and open the Instagram mobile app on your phone, aFew readersI am trying to upload an image, but it is stuck at 1% or giving me a NaN% error message
If you are uploading a photo and it's stuck at 1% or giving a "NaN%" error message, this means that the image file size is too large.
Try keeping images under 5MB and 5000x5000 pixels, and they should upload fine.Few readersIs it possible to bulk edit posts that have already been scheduled?
Unfortunately it is not possible to bulk edit posts that are already scheduled. You can only edit 1 post at a time.
In some cases, it may be easier to delete posts, and then schedule completely new posts with the updated post information.Few readersI have an auto-post from one social network to another set up. I posted on the one social network, but I am not seeing it on the other?
If you have an auto-post from one social network to another, and do not see your post published on the second social network, here is most likely why:
OneUp checks for new posts in your RSS feed once every 20 minutes.
However, when you create your source RSS feed (the social network you are posting FROM), you most likely used a tool like RSS.app or FetchRSS.
Both of these tools only check for new posts in the source feed once every 24 hours on their free plans.
If you need a faster check tiFew readersCan I use OneUp with multiple clients or companies in the same plan?
Yes, you can use OneUp with multiple different clients or companies in the same plan.
Creating categories for each company makes it easy to separate and filter posts by different companies.Few readersWhy can't I see the account connection buttons?
You should see all the social media account connection buttons on the Accounts page of OneUp:
If you do not, it is most likely because you have an ad blocker that blocking the buttons from showing.
Try disabling your ad blocker, and it should then show you all the account connection buttons.Few readersWhy do I need to refresh my account connection?
OneUp uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must refresh your social account connection to OneUp. Doing this generates a new token.
Each social network has policies and security algorithms intended to keep its users’ accounts and data secure. When a social network identifies certain actions on an account, that social network forces its token to expire, which causes the account to disconFew readersDoes OneUp support LinkedIn "Articles"?
Unfortunately LinkedIn "Articles" are not supported, as LinkedIn does not allow scheduling tools to do so.
They can only be done natively on LinkedIn.
Only normal LinkedIn posts are supported on OneUp.Few readersMy posts are not publishing on Stocktwits
If your posts are not publishing on Stocktwits, it usually means that your image is too large or small for Stocktwits API.
If you keep images between 450x500 and 750x750 pixels, your Stocktwits posts should publish fine.Few readersWhy aren't URLs showing as clickable links in my Instagram posts?
Instagram does not allow links in posts.
Most Instagram users put a link in their Instagram bio instead.Few readersWhy is my post limit 150 while on the trial?
All trials have a post limit of 150 scheduled posts. This is to protect against spammers abusing our platform.
Once you are on a paid plan, your scheduled post limit will be lifted to the limit of the plan you selected.
If you wish to move to a paid plan immediately, you can do so here: https://www.oneupapp.io/subscribeFew readersWhen I add an image to the Photos section of GMB, it is also posting it to the Posts section, causing what looks like a double post?
When you add an image to the Photos section of GMB, GMB automatically adds this image as a Post.
This is not OneUp doing this, it is GMB: https://support.google.com/business/thread/22220710?hl=en
Unfortunately there is currently nothing that can be done to stop this from happening.Few readersWill my scheduled posts in OneUp show as scheduled posts on my Facebook Page, Group, or Twitter account?
No, your scheduled posts in OneUp will not show in your scheduled posts on your Facebook Page, Facebook Group, or Twitter account.Few readersDoes OneUp support Stocktwits?
Yes, you can schedule Stocktwits posts with OneUp.
Just go to the Accounts page and click the Stocktwits button (under Advanced Settings) to connect your Stocktwits account:Few readersI'm on Android, and I accidentally chose Direct instead of Feed when posting to Instagram. Now it does not give me the option to choose.
To fix this, you'll need to go to your Android's Settings, click Apps, then find Instagram.
Once there, you will see this "Clear defaults" option at the bottom:
Once you tap it, it will fix this issue for you :)Few readersIs it possible to set posts to repeat at intervals such as "the first Monday of each month" or "the second Friday of each month"?
Yes :)Few readersI didn't receive a notification for my Instagram post / personal Facebook Profile post
If you are not receiving notifications for Instagram or personal Facebook Profile posts, make sure that you are logged into the correct OneUp account (if you have multiple) on your phone, and that you have enabled notifications.
If you are sure you have notifications enabled on your phone, there may a couple reasons why you did not see your post notification:
You may have Do Not Disturb enabled during certaFew readersWhat is alt text?
You can add a description, sometimes called alt-text, to your photos so they’re accessible to even more people, including those who are blind or visually impaired. Good descriptions are concise, but present what’s in your photos accurately enough to understand their context.Few readersMy Instagram post or personal Facebook Profile post is opening without the caption
When you click "Share this post on Instagram" or "Share this post on Facebook" in the OneUp mobile app, it automatically copies your post's caption to your phone.
You just need to tap and hold in the caption box in Instagram (or Facebook), and you will get a "Paste" option.
Select it and it will paste your caption into your post 😊Few readersI don't see all my Pinterest boards when trying to post to Pinterest
If you do not see all your Pinterest boards or if you recently added a new board, you will need to go to the Accounts page of OneUp and click the "Pinterest Connect" button.
After authorizing the connection again, you should see all your boards.Few readersMy post seems to be stuck in the Scheduled Posts queue
If your post is past the scheduled time of when it should have been posted, it is usually caused by a delay in the social networks' API.
It normally clears up within a few minutes, and will publish just fine.
If it has been over an hour past the scheduled time of your post, reach to customer support for assistance 😊Few readersAre Facebook CTA buttons supported?
Unfortunately Facebook does not allow scheduling tools to do CTA posts, they only allow it directly on Facebook.
So only Google My Business CTA buttons are supported on OneUp.Few readersDoes OneUp support scheduling TikTok posts?
Yes, OneUp supports scheduling TikTok videos 😊
Here is the guide for publishing videos to TikTok with OneUp: https://oneup.crisp.help/en-us/article/tiktok-a69ldy/Few readersHow do I access my Canva images that I created previously?
You can do so by clicking the Canva button, then going to More -> Folders -> All your designs
Do images created in the Canva integration inside of OneUp get saved to my Canva account?
Unfortunately Canva images created inside OneUp do not get saved to your Canva account (this is a limitation from Canva's end).
Can I resize my images like I can in Canva?
Unfortunately Canva's integration does not support resizing images like you can directly in Canva. Canva images createdFew readersIf a repeating post fails, do I need to reschedule the failed post to have the future instances of the post publish?
Yes.
If you have a repeating post, and it fails to publish, then you will need to address the failure reason, then reschedule the post.
Once the failed post is rescheduled and publishes, the future instances of the repeating post will occur.Few readersTeam Member Accounts: How to update email address or password
If you were invited as a Team Member by someone else, you can update your email address or password by asking the account admin to go to the Invite Team page and:
remove you as a Team Member
then send you a Team Member invitation again (using the preferred email address)
Once you receive an invitation, you will then be able to set your password again.Few readersReestablishing authorizations for Facebook and Instagram account connections
If you are still having issues connecting your accounts after following all the previous steps, you'll need to remove OneUp from your Business Integrations in Facebook entirely, in order to then reestablish the authorization for OneUp for access your Facebook account with the correct permissions. You can do that by checking the box next to OneUp and clicking Remove:
![](https://storage.crisp.chat/users/helpdesk/website/bf8eaFew readers.
You are on the free trial with no payment info added. This means your trial will automatically end at the end of the 7-day period, and your account will be deactivated at that time. No action is needed on your part.
If you wish to keep using OneUp past the trial period, you can upgrade to a paid plan.Few readersPost previews
As you create a post, OneUp will display a preview for each social account you've selected. As you add to your post, each preview displays updates in real time so you can see what your audience will see.
NOTE: Social networks regularly make updates to their formatting, so your post may appear slightly different when published.Few readersHow long do published posts stay in my Published folder?
OneUp will keep your previously published posts in your Published folder for 4 months following the date the post was published.Few readersHow do repeating posts work?
Repeating posts will automatically repeat based on the options you select.
Examples
For posts that have a daily interval set, the post will repeat at the same time as the original. Example: Today at 11am, tomorrow at 11am, the next day at 11am... until you cancel or the post expires.
For posts that have a weekly interval set, the post will repeat at the same time and same day of the week as the original. Example: This Friday, next Friday, the following Friday, etc.
For posts thaFew readersWhat size does my image need to be for direct posting to Instagram?
For image published directly to Instagram, Instagram requires that the image's aspect ratio be within 1.91:1 and 4:5.
They will be automatically cropped if the image's aspect ratio are not within the 1.91:1 and 4:5 range.Few readersDoes OneUp have a post approval feature?
OneUp does not exactly have a post approval feature, but you can save posts as Drafts, and then "approve" them by scheduling the post from the Drafts folder.Few readersMy Google My Business post shows as Published in OneUp, but I don't see it on the GMB listing?
If your Google My Business post shows as Published in OneUp, but you don't see it in your GMB listing, it normally means either:
The post is published, but you have another GMB post that is "covering" it up
GMB has started having some posts show on your profile for longer than 7 days. In some cases, you may have a newer post, but the older post is showing in front of the newer post.
You can open the active post, then scroll down to see your newer post.Few readersHow can I edit my invoice or receipt to add my address, Tax ID, VAT, etc
You can edit your future invoices/receipts by going to the Settings -> Billing -> Manage Subscription
Once there, click the "Update information" button to add any information you want to your future invoices/receipts:Few readersAre Instagram Reels supported in OneUp?
Yes, Instagram Stories and Reels are supported with OneUp.
Click here for more info on how posting works for Stories and Reels.Few readersWhen I upload a video, it shows a black box / Video upload not working
If you upload a video and get this:
...the most likely reason is that you are trying to upload a large MOV file.
If you keep MOV files below 60MB, they should upload fine.
If your file is larger than 60MB, you can convert it to a MP4 file and then it should upload fine.
Here is a free tool for converting MOV files to MP4 files: https://cloudconvert.com/mov-to-mp4Few readersMulti-image Instagram Stories
For multi-image Instagram Stories, you will need to click "Share to Instagram", but then close out of the app and just open the Instagram app and post your Story. You will see all your images in your phone's gallery for adding to your Story.
Unfortunately Instagram does not allow OneUp (or any app) to open the Instagram Story poster with more than 1 image, so this workaround is required.Few readersCant create a post / Cant schedule a post
If you do not see anything on the "Create a post" page, that means you need to clear your cache
That will fix the issue 😊Few readersIt is adding my link to the end of my Pinterest post's description
When you add a destination link to your Pinterest post, it must begin with "https" or "http".
For example, https://www.oneupapp.io instead of www.oneupapp.io
If your link does not have https or http at the front, it will incorrectly post like this:Few readersDoes OneUp support responding to reviews or direct messages (AKA DM or chats)?
OneUp does not support responding to reviews or direct messages.
However, we have partnered with Cloodot for this.
Cloodot support replying to reviews on Google My Business and Facebook, as well as replying to direct messages on Facebook Messenger, Google My Business, WhatsApp, and more.Few readersDirect publishing and posting via mobile notifications to the same Instagram account
You may have connected your business (AKA professional) Instagram account for direct publishing.
However, you may want to also schedule multi-image (AKA carousel) posts to this same Instagram account on occasion.
To do so, you can go to the Accounts page of OneUp, click the Instagram Connect button, then choose the "Instagram via mobile notifications" option
We recommend naming this new aFew readersHow to change link preview image
You can update your link preview image by using a website like https://peek.link/Few readersNo accounts got refreshed
Before refreshing an account, open that social network in a new tab (I.e. go to linkedin.com) and make sure you are currently logged into the specific social account you are trying to refresh.Few readersWhy is it only showing 10,000 published posts?
OneUp only stores your 10,000 most recent published posts.
However, your future posts will still publish fine even if you are at 10,000 published posts, and your posts stay published on the social networks even after they no longer show in OneUp.Few readersDoes OneUp support colored backgrounds on Facebook posts?
Unfortunately not, because Facebook's API does not allow it :(Few readersCan I set posts to repeat hourly, or more frequently than daily?
The shortest interval that you can set a post to repeat is daily. Setting a post to repeat hourly is not supported (this is a spam prevention measure so your accounts don't get flagged).
If you want to post something more than once in a day, you can do so by scheduling it multiple times.Few readersDoes OneUp support "Idea Pins"?
Unfortunately OneUp does not support Idea Pins. OneUp only supports standard Pins on Pinterest.Few readersWhat makes OneUp better than other scheduling tools?
Here are some of the features that set OneUp apart from other scheduling tools:
Support for Facebook, Instagram, Twitter, LinkedIn, Pinterest, Google My Business, and StockTwits (TikTok coming soon)
Set posts to automatically repeat
Drag & drop OR paste images right into the text box while creating your post
Customize your posts for each social network
Canva integration for adding Canva images directly onto your posts while scheduling
Media gallery where you can upload and stFew readersI am trying to tag/mention a LinkedIn company page, but it's not showing up
If you are trying to tag a LinkedIn company page that has a space in the company name, try putting either a hyphen (-) or a an underscore (_) in between words while tagging.
For example, instead of doing this:
Try this:Few readersDoes OneUp support location tagging for Instagram posts?
Yes, OneUp supports location tagging for Instagram posts 😊Few readersDoes OneUp support Reddit?
Unfortunately OneUp does not support Reddit.
However, you can schedule posts to Reddit by using this Reddit scheduling tool called PostponeFew readersGoogle Business Profile permissions
When you connect your Google Business Profiles to OneUp, it requires these boilerplate permissions from the GBP's API:
Why does it require giving permissions to "See, edit, create and delete your Google business listings"?
These are the standard permissions that GBP's API requires for any tool that wants to post to GBP. However, rest assured that OneUp will never create nor delete a Google busiFew readersShareable Calendar Links
Shareable Calendar Links provide a way for your clients or other members of your team to easily get a visual on both Scheduled and Published posts - WITHOUT needing to give them login access to your OneUp account.
You can specify which category and which social accounts should be shown in each Shareable Calendar Link.
There is no limit to the number of Shareable Calendar Links you can create, and links will stay active indefinitely (until they are deleted).
If someone opens a Shareable CalFew readersCan I schedule Offer posts in Google My Business?
Yes, OneUp supports scheduling Offer posts for Google Business Profiles.
When on the Create A Post page, you will see the option to choose Offer as the post type:
You can schedule your Google Business Profile Offer posts with Offer Title, Offer Details (put in the main text box), Offer Coupon Code, Link to redeem offer, and Offer Terms & ConditionsFew readers
