November 28, 2019 UPDATE: Both Facebook and Instagram are experiencing issues today: https://heavy.com/news/2019/11/is-facebook-down-instagram-thanksgiving/ This may cause some posts to not publish. We are sorry for any inconvenience this has caused.




There was a temporary Instagram issue. You can reschedule your post.



Missing or invalid image file
If you get this error, it usually means your image was too large or too small for Facebook's API.

Try to keep your image under 2048 x 2048 pixels.

On rare occasions, images under 2048 x 2048 pixels may still get this error. Try rescheduling the failed post.






Failed post to a Facebook Group
If you get this error, you must first add OneUp to your Facebook Group's apps.
Follow the steps here: How to post to Facebook Groups using OneUp




You need to re-authorize your Facebook permissions.

You can do so by following the steps here: https://oneup.crisp.help/en-us/article/oneup-is-not-connecting-all-of-my-facebook-pages-or-groups-2dzh8h/


Authentication Failed
This means you need to hit the "Refresh" button on the Accounts page of OneUp.



Failed post to a Google My Business account
Make sure that your Google My Business location has been verified.

Some industries such as Tobacco and Hotels are not supported by Google My Business.



Failed post to a Google My Business account
This error can be one of a few reasons:
1) Google My Business doesn't allow you to post through its API. According to its guidelines, any business or brand categorized by Google as a chain is not allowed to schedule posts at this time. This is determined by Google's internal chain detection. More info on this can be found here.

2) Your image is either too large or too small for Google My Business.
Minimum size of 500 x 400
Maximum size - 2120 x 1192
GIF's are not allowed on GMB.

3) You have more than the maximum 1500 characters allowed in a Google My Business post.




You must click the refresh button on the Accounts page. This will not remove any scheduled posts.




You must reconnect your Instagram account




This usually means your image is too large or small for Instagram. We recommend using a minimum width of 1080 pixels, and a height between 566 and 1350 pixels (1080 x 566 - 1350)
1080x1080 is recommended for square images.

Additionally, images that are over 800 KB sometimes get this error, even if they meet the dimension requirements. Try again with a smaller image if possible.

If your image meets these standards, sometimes this error message means Instagram's API had a temporary error. Try rescheduling the post.




You changed your Instagram password and must reconnect your Instagram account to OneUp.




Failed Pinterest post

You used a link shortener with a Pinterest post that Pinterest blocked. Try again without using a link shortener.




This either means either:
Your image was too large. Try using a smaller image.
Your Twitter account needs to be reconnected.




Make sure you are under Twitter's 280 character limit.




This error normally occurs when you have exceeded Instagram's character limit of 2200.

If you have fewer than 2200 characters, this error sometimes occurs due to a temporary error on Instagram's end. Try rescheduling the post.





These errors normally occurs when you try to import a private photo via CSV upload or Chrome Extension.

Images imported via CSV or Chrome Extension have to be publicly accessible, and not in a private file such as Google Drive or Google Photos.




To fix this, go to the Accounts page on OneUp and click the Refresh button on your LinkedIn account.




This error means your post exceeded LinkedIn's character limit of 1300 characters.




This means there was a temporary error on Facebook's side and normally clears up after a few minutes.




This is a known Facebook API bug, that affects many parts of their API. They have stated that the cause is their servers run out of memory. You can try rescheduling your post. If it still doesn't work, wait a few hours and try again.
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