Scroll down or use Command/Control + f to find your failed post error message, and how to fix the problem




Please refresh this account on the Accounts page.
On the Accounts page of OneUp, click the "Refresh" button next to the Facebook account. This will not affect any of your posts.



If you have multiple Facebook Pages and Groups connected, you only need to click "Refresh" on one Facebook Page (as long as they are all connected to the same personal Facebook profile) and it will refresh the connection for all connected Facebook Pages and Groups.




We were not able to fetch this image. Please try again.
This error message means LinkedIn's servers were facing a temporary issue fetching your image. You can reschedule your post and it should publish successfully.



Request contains an invalid argument
This error is either because:

1) Your image is either too large or too small for Google My Business.
Minimum size of 500 x 400
Maximum size - 2120 x 1192
To check the size of your image, click here: https://oneup.crisp.help/en-us/article/how-can-i-check-my-image-size-or-image-dimensions-1h5s11/?1581343398842

GIF's are not allowed on GMB.

2) You have more than the maximum 1500 characters allowed in a Google My Business post.



Request is missing required authentication credential. Expected OAuth 2 access token, login cookie or other valid authentication credential. See https://developers.google.com/identity/sign-in/web/devconsole-project
This error means your Google My Business account needs to be reconnected. On the Accounts page of OneUp, click the "Refresh" button next to the GMB account. This will not affect any of your posts.



If you had previously connected your Google My Business account(s) to another OneUp account, that could also be the reason for getting this error. Reach out to support if you need to have the Google My Business account(s) removed from a previously created OneUp account.



Creating/Updating a local post is not authorized for this location
Make sure that your Google My Business location has been verified. We have seen some cases where businesses have duplicate listings of the same location, and accidentally connect the wrong one to OneUp. If you have duplicate listings, make sure the correct one is connected.

Some industries such as Tobacco and Hotels are not allowed by Google My Business to publish posts.




Instagram support is currently under development and should be ready by the end of September 2020.
Due to API changes, Instagram is not supported at this time. However, Instagram support will be restored soon.




Some error occured. Please refresh this account on the Accounts page, and then reschedule the post.

To fix this, go to the Accounts page and click the "Refresh" button next to your LinkedIn account. This will not affect any of your posts.
After, try rescheduling the post.



If you did not change your password, this can occur when multiple people login to the same LinkedIn account from different locations and different devices. LinkedIn views this as suspicious activity, and invalidates the access token, meaning the connection needs to be refreshed in OneUp.



Missing or invalid image file
If you get this error, it usually means your image was too large or too small for Facebook's API.
Try to keep your image under 2048 x 2048 pixels. To check the size of your image, click here: https://oneup.crisp.help/en-us/article/how-can-i-check-my-image-size-or-image-dimensions-1h5s11/?1581343398842

On rare occasions, images under 2048 x 2048 pixels may still get this error. Try rescheduling the failed post.

If you scheduled this image via the OneUp Chrome extension, the issue may be that you scheduled a thumbnail of the image, rather than the full size image. To avoid this happening again, try right-clicking and opening the image in a new tab, then scheduling with the Chrome extension.






(#200) Requires either publish_actions permission, or manage_pages and publish_pages as an admin with sufficient administrative permission

(#200) Insufficient permission to post to group
If you get this error, you must first add OneUp to your Facebook Group's apps.
Follow the steps here: How to post to Facebook Groups using OneUp

If you still get this error after, you need to re-authorize your Facebook permissions.
You can do so by following the steps here: https://oneup.crisp.help/en-us/article/oneup-is-not-connecting-all-of-my-facebook-pages-or-groups-2dzh8h/



(#200) If posting to a group, requires app being installed in the group, and \ either publish_to_groups permission with user token, or both manage_pages \ and publish_pages permission with page token; If posting to a page, \ requires both manage_pages and publish_pages as an admin with \ sufficient administrative permission

You must be the Admin of the Page or Group you are posting to. Change page role to Admin and click the "Refresh" text next to your account on the Accounts page of OneUp.



(#200) Permissions error

You need to re-authorize your Facebook permissions.

You can do so by following the steps here: https://oneup.crisp.help/en-us/article/oneup-is-not-connecting-all-of-my-facebook-pages-or-groups-2dzh8h/


Authentication Failed
You must click the "Refresh" button next to the Facebook account on the Accounts page of OneUp. This will not remove any scheduled posts.



If you have multiple Facebook pages or groups, you only need to click the "Refresh" button on one of them (assuming they are all connected to the same personal Facebook profile), and it will refresh the connection for all pages and groups.






Error Validating Access Token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons

Error validating access token: The user has not authorized application

You must click the "Refresh" button next to the Facebook account on the Accounts page of OneUp. This will not remove any scheduled posts.



If you did not change your password, this can occur when the login information to the personal Facebook profile that manages your page(s) and/or group(s) is shared among multiple people and multiple devices. Facebook views this as suspicious activity, and invalidates the access token, meaning the connection needs to be refreshed in OneUp.

If you have multiple Facebook pages or groups, you only need to click the "Refresh" button on one of them (assuming they are all connected to the same personal Facebook profile), and it will refresh the connection for all pages and groups.

If you had previously connected your Facebook page(s) to another OneUp account, that could also be the reason for getting this error. Reach out to support if you need to have the Facebook pages removed from a previously created OneUp account.




We could not complete that request.Sorry! We blocked this link because it's a redirector and may lead to inappropriate content.

You used a link shortener with a Pinterest post that Pinterest blocked. Try again without using a link shortener.




Invalid or expire token

This either means either:
Your image was too large. Try using a smaller image.
Your Twitter account needs to be refreshed on the Accounts page of OneUp. This will not affect any scheduled posts.


To check the size of your image, click here: https://oneup.crisp.help/en-us/article/how-can-i-check-my-image-size-or-image-dimensions-1h5s11/?1581343398842

If you had previously connected your Twitter account(s) to another OneUp account, that could also be the reason for getting this error. Reach out to support if you need to have the Twitter account(s) removed from a previously created OneUp account.




Tweet needs to be a bit shorter

Make sure you are under Twitter's 280 character limit.





Invalid parameter

(#100) url should represent a valid URL

These errors normally occurs when you try to import a private photo via CSV upload or Chrome Extension.
Images imported via CSV or Chrome Extension have to be publicly accessible, and not in a private file such as Google Drive or Google Photos.

You cannot upload videos (MP4 files) via CVS upload. They can only be published via the single post scheduler.

Another cause could be the image size being too large for Facebook. Try to keep images under 2048 x 2048 pixels and they should post fine. To check the size of your image, click here: https://oneup.crisp.help/en-us/article/how-can-i-check-my-image-size-or-image-dimensions-1h5s11/?1581343398842




Client error: POST https://api.linkedin.com/v2/ugcPosts resulted in a 401 Unauthorized response: {"serviceErrorCode":65602,"message":"The token used in the request has expired","status":401}

To fix this, go to the Accounts page on OneUp and click the Refresh button next to your LinkedIn account. This will not affect any scheduled posts.



If you had previously connected your LinkedIn account(s) to another OneUp account, that could also be the reason for getting this error. Reach out to support if you need to have the LinkedIn account(s) removed from a previously created OneUp account.




Client error: POST https://api.linkedin.com/v2/ugcPosts resulted in a 400 Bad Request response: {"message":"com.linkedin.publishing.util.common.ResponseException: ShareCommentary text length (1918 characters) exceede (truncated...)

This error means your post exceeded LinkedIn's character limit of 1300 characters.




An unexpected error has occurred. Please retry your request later.

This means there was a temporary error on Facebook's side and normally clears up after a few minutes.




Please reduce the amount of data you're asking for, then retry your request

This is a known Facebook API bug, that affects many parts of their API. They have stated that the cause is their servers run out of memory. You can try rescheduling your post. If it still doesn't work, wait a few hours and try again.




Not valid video

This means your video is longer than Twitter's video length limit of 2:20, or it was an invalid video format.


Error validating application. Application has been deleted.
On the Accounts page of OneUp, click the "Refresh" button next to the Facebook account. This will not affect any of your posts.



If you have multiple Facebook Pages and Groups connected, you only need to click "Refresh" on one Facebook Page (as long as they are all connected to the same personal Facebook profile) and it will refresh the connection for all connected Facebook Pages and Groups.




Pinterest requires source URL in the post

Pinterest posts through OneUp require a link in the post. You can add a link in the text of your post and it will automatically be extracted as the pin link.




Some error occured. Please refresh the account.

This error normally happens when you have 2-factor authentification on your Pinterest account. Remove the 2-factor authentication in your Pinterest account settings, then click the "Refresh" button next to your Pinterest account on the Accounts page of OneUp.

This can also happen if Pinterest's servers are experiencing a temporary issue. Try waiting 24 hours, then click the "Refresh" button next to your Pinterest account on the Accounts page of OneUp.




The same post cannot be repeated more than 100 times.

If you repeat the same post more than 100 times, it will end up in the failed post section. This is to prevent your accounts from being flagged as spamming by the social networks.




Your message couldn't be sent because it includes content that other people on Facebook have reported as abusive.

This message comes directly from Facebook, and means that Facebook has blocked this URL.




Permissions error

This means that you chose to post to your Facebook Group as a Page, but that Page is not an Admin on the Facebook Group.
Make sure that your Facebook Page is an Admin of your Group before posting as a Page to a Group.
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