Scroll down or use Command/Control + f to find your failed post error message, and how to fix the problem

NOTE FOR REPEATING POSTS: If you have a repeating post and it fails to publish, then you will need to address the failure reason, then reschedule the post. Once the failed post is rescheduled and publishes, the future instances of the repeating post will occur. If you do not reschedule the failed post, the future instances of the repeating post will not occur.




Please refresh this account on the Accounts page.
On the Accounts page of OneUp, click the "Refresh" button next to the Facebook account (must be on a computer, not a phone). This will not affect any of your posts.



If you have multiple Facebook Pages and Groups connected, you only need to click "Refresh" on one Facebook Page (as long as they are all connected to the same personal Facebook profile) and it will refresh the connection for all connected Facebook Pages and Groups.




Invalid appsecret_proof provided in the API argument

This means the Instagram account needs to be removed, and then reconnected. After doing so, Instagram posts will publish correctly.




We were not able to fetch this image. Please try again.
This error message means LinkedIn's servers were facing a temporary issue fetching your image. You can reschedule your post and it should publish successfully.



Request contains an invalid argument
This error is either because:

1) You have more than the maximum 1500 characters allowed in a Google My Business post.

2) You are using a GIF. GIFs are not allowed on GMB.

3) You may also get this error if you are using a WebP image file, which is not supported by GMB. Try converting your image to a JPG or PNG and your post should then publish fine. You can use this service to convert your image file.

4) You will also get this error if you put anything other than a link in the Call-To-Action button section (I.e. putting non-link text in the CTA button link section)



Request is missing required authentication credential. Expected OAuth 2 access token, login cookie or other valid authentication credential. See https://developers.google.com/identity/sign-in/web/devconsole-project
This error means your Google My Business account needs to be reconnected. On the Accounts page of OneUp, click the "Refresh" button next to the GMB account (must be on a computer, not a phone). This will not affect any of your posts.



If you had previously connected your Google My Business account(s) to another OneUp account, that could also be the reason for getting this error. Reach out to support if you need to have the Google My Business account(s) removed from a previously created OneUp account.



Creating/Updating a local post is not authorized for this location.
Make sure that your Google My Business location has been verified. We have seen some cases where businesses have duplicate listings of the same location, and accidentally connect the wrong one to OneUp. If you have duplicate listings, make sure the correct one is connected.

Some industries such as Tobacco and Hotels are not allowed by Google My Business to publish posts.




Some error occured. Please refresh this account on the Accounts page, and then reschedule the post.

To fix this, go to the Accounts page and click the "Refresh" button next to your LinkedIn account (must be on a computer, not a phone). This will not affect any of your posts.
After, try rescheduling the post.



If you did not change your password, this can occur when multiple people login to the same LinkedIn account from different locations and different devices. LinkedIn views this as suspicious activity, and invalidates the access token, meaning the connection needs to be refreshed in OneUp.



Missing or invalid image file
If you get this error, it usually means your image was too large or too small for Facebook's API.
Try to keep your image under 2048 x 2048 pixels. To check the size of your image, click here: https://oneup.crisp.help/en-us/article/how-can-i-check-my-image-size-or-image-dimensions-1h5s11/?1581343398842

On rare occasions, images under 2048 x 2048 pixels may still get this error. Try rescheduling the failed post.

If you scheduled this image via the OneUp Chrome extension, the issue may be that you scheduled a thumbnail of the image, rather than the full size image. To avoid this happening again, try right-clicking and opening the image in a new tab, then scheduling with the Chrome extension.






(#200) Requires either publish_actions permission, or manage_pages and publish_pages as an admin with sufficient administrative permission

(#200) Insufficient permission to post to group
If you get this error, you must first add OneUp to your Facebook Group's apps.
Follow the steps here: How to post to Facebook Groups using OneUp

If you still get this error after, you need to re-authorize your Facebook permissions.
You can do so by following the steps here: https://oneup.crisp.help/en-us/article/oneup-is-not-connecting-all-of-my-facebook-pages-or-groups-2dzh8h/



(#200) If posting to a group, requires app being installed in the group, and \ either publish_to_groups permission with user token, or both manage_pages \ and publish_pages permission with page token; If posting to a page, \ requires both manage_pages and publish_pages as an admin with \ sufficient administrative permission

You must be the Admin of the Page or Group you are posting to. Change page role to Admin and click the "Refresh" text next to your account on the Accounts page of OneUp (must be on a computer, not a phone).

Facebook does not allow scheduling tools to post to Groups that you are not the Admin of.



(#200) Permissions error

You need to re-authorize your Facebook permissions.

You can do so by following the steps here: https://oneup.crisp.help/en-us/article/oneup-is-not-connecting-all-of-my-facebook-pages-or-groups-2dzh8h/


Authentication Failed
You must click the "Refresh" button next to the Facebook account on the Accounts page of OneUp (must be on a computer, not a phone). This will not remove any scheduled posts.



If you have multiple Facebook pages or groups, you only need to click the "Refresh" button on one of them (assuming they are all connected to the same personal Facebook profile), and it will refresh the connection for all pages and groups.






Error Validating Access Token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons

Error validating access token: The user has not authorized application

You must click the "Refresh" button next to the Facebook account on the Accounts page of OneUp (must be on a computer, not a phone). This will not remove any scheduled posts.



If you did not change your password, this can occur when the login information to the personal Facebook profile that manages your page(s) and/or group(s) is shared among multiple people and multiple devices. Facebook views this as suspicious activity, and invalidates the access token, meaning the connection needs to be refreshed in OneUp.

If you have multiple Facebook pages or groups, you only need to click the "Refresh" button on one of them (assuming they are all connected to the same personal Facebook profile), and it will refresh the connection for all pages and groups.

If you had previously connected your Facebook page(s) to another OneUp account, that could also be the reason for getting this error. Reach out to support if you need to have the Facebook pages removed from a previously created OneUp account.




Invalid or expire token

This either means either:
Your image was too large. Images posted through Twitter's API cannot be larger than 5 MB.
Your Twitter account needs to be refreshed on the Accounts page of OneUp. This will not affect any scheduled posts.


If you had previously connected your Twitter account(s) to another OneUp account, that could also be the reason for getting this error. Reach out to support if you need to have the Twitter account(s) removed from a previously created OneUp account.




The video file you selected is in a format that we don't support.

This usually means that your video is not between 3 and 60 seconds, as required by Instagram.

If your video is within 3 and 60 seconds, the issue could be that your video is not in MP4 format, which is required by Instagram.

Other issues could be if your video's aspect ratio is not within Instagram's requirements:
Minimum aspect ratio [cols / rows]: 4 / 5
Maximum aspect ratio [cols / rows]: 16 / 9

If you need to resize your video, you can do so with tools such as Clideo




Timeout

This means Instagram's API timed out when trying to publish your post. It is normally resolved quickly by Instagram, so you can reschedule your post and it should publish fine.




Tweet needs to be a bit shorter

Make sure you are under Twitter's 280 character limit.





Invalid parameter

(#100) url should represent a valid URL

These errors normally occurs when you try to import a private photo via CSV upload or Chrome Extension.
Images imported via CSV or Chrome Extension have to be publicly accessible, and not in a private file such as Google Drive or Google Photos.

You cannot upload videos (MP4 files) via CVS upload. They can only be published via the single post scheduler.

If you uploaded posts via a CSV, you may get this error if you did not put a correct image URL in column 2 of your CSV. Here is more info on how your CSV should be formatted.

Another cause could be the image size being too large for Facebook. Try to keep images under 2048 x 2048 pixels and they should post fine. To check the size of your image, click here: https://oneup.crisp.help/en-us/article/how-can-i-check-my-image-size-or-image-dimensions-1h5s11/?1581343398842

Instagram posts

If you get an Invalid parameter error message on an Instagram post, it usually means you have more than 30 hashtags in your post. Instagram only allows up to 30 hashtags maximum.

You can remove some hashtags and reschedule the post, and it should publish successfully.




Client error: POST https://api.linkedin.com/v2/ugcPosts resulted in a 401 Unauthorized response: {"serviceErrorCode":65602,"message":"The token used in the request has expired","status":401}

To fix this, go to the Accounts page on OneUp and click the "Refresh" button next to your LinkedIn account (must be on a computer, not a phone). This will not affect any scheduled posts.



If you had previously connected your LinkedIn account(s) to another OneUp account, that could also be the reason for getting this error. Reach out to support if you need to have the LinkedIn account(s) removed from a previously created OneUp account.






Client error: POST https://api.linkedin.com/v2/ugcPosts resulted in a 400 Bad Request response: {"message":"com.linkedin.publishing.util.common.ResponseException: ShareCommentary text length (1918 characters) exceede (truncated...)

This error means your post exceeded LinkedIn's of 1300 characters.




An unexpected error has occurred. Please retry your request later.

This means there was a temporary error on Facebook's side and normally clears up after a few minutes.




Please reduce the amount of data you're asking for, then retry your request

This is a known Facebook API bug, that affects many parts of their API. They have stated that the cause is their servers run out of memory. You can try rescheduling your post. If it still doesn't work, wait a few hours and try again.




(#10) The user is not an Instagram Business

This publishing error can happen when you switch your Instagram Business Account to an Instagram Creator Account. Publishing on a Creator Account is not available via the Instagram API at the moment, so we recommend you switch your account back to a Business Account.




User is performing too many actions

This means you are posting too often on Instagram. Instagram limits accounts to no more than 25 post via direct publishing in a 24-hour period.




Not valid video

This means your video is longer than Twitter's video length limit of 2:20, or it was an invalid video format.


Error validating application. Application has been deleted.
On the Accounts page of OneUp, click the "Refresh" button next to the Facebook account (must be on a computer, not a phone). This will not affect any of your posts.



If you have multiple Facebook Pages and Groups connected, you only need to click "Refresh" on one Facebook Page (as long as they are all connected to the same personal Facebook profile) and it will refresh the connection for all connected Facebook Pages and Groups.




The same post cannot be repeated more than 100 times.

If you repeat the same post more than 100 times, it will end up in the failed post section. This is to prevent your accounts from being flagged as spamming by the social networks.




Your message couldn't be sent because it includes content that other people on Facebook have reported as abusive.

This message comes directly from Facebook, and means that Facebook has blocked this URL.




Permissions error

This means that you chose to post to your Facebook Group as a Page, but that Page is not an Admin on the Facebook Group.
Make sure that your Facebook Page is an Admin of your Group before posting as a Page to a Group.




(#200) This endpoint is deprecated since the required permission publish_actions is deprecated

This is a temporary error that has been fixed. You can reschedule your post and it should publish fine.




(#10) Application does not have permission for this action

This usually means you did not grant OneUp the proper permissions for publishing first comments on your Instagram posts.

You can go to the Accounts page of OneUp and click the "Refresh" text next to your Instagram account. After, click "Edit Settings" and make sure all permissions are granted to OneUp.

After, your posts should successfully publish with the first comment.




Fatal

This error occurs when the Instagram anti-spam mechanism is stimulated. Instagram has not provided information on exactly what causes it and how you can prevent it (there are no further details given along with the error message). Instagram purposely does not share the specifics to stop people from trying to bypass or play around with their framework.

Our suggestion is to modify the post – change the copy/text, change the picture (if attached), etc., and try to publish again.




This API call does not support the requested response format

This means that you have more than 30 hashtags in your Instagram first comment. Your Instagram post probably still published successfully, but without the first comment.




API access disrupted. Go to the App Dashboard and complete Data Use Checkup.

You must click the "Refresh" button next to the Instagram account on the Accounts page of OneUp (must be on a computer, not a phone). This will not remove any scheduled posts.
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