I am trying to upload an image, but it is stuck at 1% or giving me a NaN% error message
If you are uploading a photo and it's stuck at 1% or giving a "NaN%" error message, this means that the image file size is too large.
Try keeping images under 5MB and 5000x5000 pixels, and they should upload fine.
![](https://storage.crisp.chat/users/helpdesk/website/bf8ea22a8c0ca000/image_qm6fjk.png)
Try keeping images under 5MB and 5000x5000 pixels, and they should upload fine.
![](https://storage.crisp.chat/users/helpdesk/website/bf8ea22a8c0ca000/image_qm6fjk.png)
Updated on: 02/17/2021
Thank you!