Before refreshing an account, open that social network in a new tab (I.e. go to and make sure you are currently logged into the specific social account you are trying to refresh.

If you are refreshing a LinkedIn Company Page, you must be a "Super Admin" on the Company Page (being a "Content Admin" will not work)

If you are not a "Super Admin", please either ask the Super Admin to access your OneUp account and refresh the connection for you OR you can ask that they make you a Super Admin of the Company page.
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