If you are having issues connecting an Instagram account, click here.

If OneUp is not showing all your Facebook Pages, Groups, or Instagram accounts, you must go to your Facebook Business Integrations, and make sure all the accounts you want to connect to OneUp are authorized.

From Facebook on a computer, go to Settings, then Business Integrations (or click here to go there).





Then click the "View and edit" button on the OneUp integration
(NOTE: if you see more than one OneUp integration, make sure you click "View and edit" on the OneUp integration that is blue 🔵 and black ⚫️)



Then check all of the boxes for the accounts that you want to connect to OneUp:



NOTE: If you don’t see any individual Pages listed in these screens, it means that you’ve previously granted OneUp permissions to access all Pages, which is the ideal setup. In this case, you won’t need to check any Pages here, and instead you’ll need to reestablish the authorization by following these steps.

NOTE: Make sure you are authorizing all permissions for any Facebook or Instagram accounts that you want to connect to OneUp. For Instagram accounts, this includes authorizing permissions for the linked Facebook Page.


After, go back into your OneUp account and click the Facebook Connect (or Instagram Connect) button on the Accounts page. This should now bring in all Facebook Pages and Groups (or Business Instagram accounts) that you are an admin on.



Note: OneUp does not work with Facebook Groups that you are not an admin of.
Note: Your personal profile must be admin of the Facebook Group you are trying to connect. You cannot connect your Group to OneUp if only your Page is an admin of your Group.


Google My Business accounts

If you are not seeing all your GMB accounts, make sure you are connecting the email address associated with the GMB account.
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